ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2012-12-06

"MY ASSOCIATE, STEVE, WAS VERY CURTIOUS AND RESPECTFUL. I WILL BE BRINGING MY CAR TO MONRO FOR ALL MY AUTO NEEDS IN THE FUTURE."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-05

"I will come back to this shop again and again. The service was excellent in every way! They fit me in for a state inspection even though I had no appointment. The prices were unbeatable for the Reading, PA area. The manager at the Mt Penn shop is a great representative this company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-12-05

"Very personable employees. Manager was friendly and shared with me the extent of the work that may need done. Very satisfied with my service experiance."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-04

"I had a great experience at Monro the last time I was in for an appointment. I will be glad to refer that location to friends and family!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-04

"East York Monroe Muffler is a good place to purchase tires and oil changes which i have been doing."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-12-04

"I love the service I receive when I bring m vehicle in. I am even more appreciative for the awesome customer service I receive. The gentlemen are always so polite and courteous."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-12-04

"Competent, timely service is always expected and received from Joe and his staff at Monro."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-03

"The service was quick and friendly. I was given all the information needed to maintain my vehical. The staff was excellent espically the salseman at the front counter, loved him!!! Thanks for eveything...Tshana."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2012-12-03

"Manager Jeff was courteous and stated several times that they had been very busy. I've had a fair amount of work done on my 2003 Subaru Forester with 108k miles on it, and was happy with the customer service and repair work under Chris, but the last couple times I have visited this location, the customer service attitude has not been as good. The manager or techs have not called me to provide updates or to let me know of delays, I've had to call and find out what is going on. The techs don't seem like they are being as thorough."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-02

"Their survey website is very clear."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-02

"John, the man at the front counter, is very friendly and always remember me! He has the same vehicle I do so I enjoy getting his advice and tips... he also goes the extra mile to get me the best price possible!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-02

"The people at the MONRO MUFFLER / BRAKE SHOP in Souderton, PA are outstanding. I brought my car to them to have the exhaust system repaired. While they were working on my car, they noticed that my right front lower control arm was completely rusted through. Had that control arm broke, I would have lost all my steering capabilities, and I could have been in a serious accident. They essentially saved my life!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2012-12-01

"I take all of my cars to Monro and find them to be honest and their prices are usually reasonable. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-01

"A very professional place of business where I enjoy having all of my auto needs serviced(much to the detriment of Valvoline Oil and other auto shops). I never "leave in tears"."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges

Verified
5/5

2012-12-01

"great plqace to do buniess"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges