"This was my first time using a car transport company so when I was searching I was overwhelmed by all the info about what to look for and what kind of carrier I needed. I contacted Montway and they had me taken care of in 5 minutes with a covered carrier, explaining how it was all going to happen and the time frame. It happened so fast, 2 days later the car was assigned and a day after that it was picked up and then instead of 6-8 days for transport, the driver called me 4 days later and said ill be there in an hour, damn that was awesome. A+ company in my opinion, professional and fast! "
"After receiving a quote, I was called by their salespeople about what a great company they are and how they're a carrier AND a broker. I made it very clear that I don't need my car at the point of origin and am willing to give them as much time as they need to ship the car. They assured me that they wouldn't need more than a week, but officially quoted me 8-10 days. Their price wasn't the lowest, but I figured I should go with the more reputable company even if it means spending an extra $100-150. After the vehicle is picked up, I didn't hear from anyone regarding the status of the vehicle (they had told me they will email updates...never happened).
Finally, on the 9th day I called to see what the hell is going on because no one has contacted me to tell me whether my car was arriving the next day. Montway asks me to call the carrier because they don't handle customer service once the carrier picks up the car. I called the carrier, CFR Direct, who says that the car will not arrive for another week and nothing can be done about it. Their reason was that they had other things to do along the way and the car had to wait as a result. This was unexpected because Montway salesmen specifically told me that the car wouldn't wait anywhere and would be directly dropped off to the destination. CFR said that Montway incorrectly estimated 8-10 days and should never have committed to such a short trip.
Afterwards, I called Montway to explain what's going on and the fact that I'll need to rent a car for that week to which they responded with a $50 restaurant certificate contingent on my signing a document waiving any and all future rights to any claims associated with this order or even writing any honest reviews regarding what happened. HOW SCUMMY IS THAT?!?! Neither Montway nor CFR Direct took responsibility. They pointed fingers at each other and here I was without my car and having to pay several hundred dollars for a rental before my car finally arrived. Even when it was ready to arrive, I had to call CFR several times to confirm when it would arrive. On the 14th day, after calling them to ask where my car is they said "the car in the area, we can bring it today or tomorrow...we'll see". Really? I obviously asked for same day. If I hadn't called, I would've never known the car reached my area...
After having dealt with Montway, I now realize why they have such high ratings and reviews. They pay their customers to write a review, and legally bind their unhappy customers from writing a negative review. They must have so many unhappy customers if they have a whole system with a dedicated form for this process.
Avoid at all costs. Stay away from Montway and their affiliated carriers."
"There seemed to be a delay for pick up, but once picked up the car was delivered so quickly it made up for the original frustration. Thanks"
"Bought a used car on Autotrader.com in LA last week and needed to get it to Seattle area. Did a search on the internet for auto transport and got three bids from three different companies. Montway seemed reasonable. They are OK on the customer service end of things. Was able to get in touch with then by phone. They are just a broker though, not a transporter. It was very confusing talking to them to try and get the correct pricing and trying to get a change in the delivery location but in the end it worked out OK."
"Got the car on time and no problem at all "
"From my first contact with the people from Montway I knew I and my vehicles were in good hands.
My chat with Pauline was setting up the transport which was handled expediently and all details explained leaving me with a feeling of confidence. On June 16, 2016 I called and spoke with Betty, I had an issue with my time line and Betty changed my dates to my satisfaction, I couldn't thank her enough. George arrived at my house in IL. loaded my three vehicles, George was very professional, courteous and friendly. I had complete trust and confidence in him. My vehicles were delivered to AZ. on the date as promised in the same condition. I will use Montway for any future transports I have and will recommend them to all I know needing a vehicle transporter.
Thank you very much for your quality service, it's comforting to know there are companies that truly care about the people they serve. Leo M. Hamling "
"They truly did an unbelievable job. I had to get back to Tampa for work and Montway was able to get my car picked up THE DAY OF THE ORDER and it was delivered 5 days later from San Diego, CA to Tampa, FL. I was dealing with another company auto-transport 123 who lied and said the car would be picked up on a certain day when it was really 2-3 days later. They simply didn't put a high enough bid to get my car picked up. I used them to ship my car out to California but they still charged me a cancellation fee and kept their deposit despite the guarantee I was given on the phone. I fortunately used American Express and will not be paying that charge. Montway allows you to use your credit card which does not get charged until your car gets picked up where the other companies requires you to pay cash on delivery. Essentially no protection. I urge any and everyone to use Montway to ship their car. They were constantly updating me and checking in to make sure my car was picked up. I would be happy to answer any personal emails ****@****. "
"Our car was picked up as promised and delivered in three days. Couldn't be more pleased. "
"Montway arranged for pick up our van in Utah and delivered to Nebraska faster than a local auto place could complete work. A lot of peace of mind having our own mechanic working on our vehicle. Great service with an awesome driver!"
"I put in my order, two days later they found a trucker and he picked up the vehicle, then two days after that it was delivered from half way across the country. My vehicle was delivered dirty due to rain but in otherwise good condition. "
"We shipped our daughters car from Omaha to Ca. We booked about three months in advance and only called to confirm twice. Both times the clerks were pleasant and helpful. On Saturday before p/u, they called and confirmed p/u on Monday. They arrived at the location on time and loaded the car in no time at all for my daughter. He stated it would be there (Sac) on Friday-but he arrived in Sac a day early on Thursday evening around 5 pm-Unloaded and parked in my drive way in no time at all. Could not be more pleased. I am planning to call Montway again for a September return to Omaha."
"I needed my car picked-up on a specific date so I went with the expedited shipping option. They picked up the car on the date specified early in the morning, so I didn't have to sweat the possibility of a missed pick-up. The drop-off was earlier than I expected; the estimate was 5 days, but my car got here in three, which was awesome since I then had access to my car earlier than I anticipated. Overall, I had a great experience."
"I am very proud of the service and i am happy about the service. ( I did have a small chip to my windshield). However, for the amount of miles its a small thing. I am happy with Montway Service over all. "
"Recently moved from Wisconsin to Houston, TX and decided to use Montway to transport our Audi A4. I could not be happier. Their customer service is top notch, very affordable price - cheaper than driving the car myself which would have included gas, food, lodging, etc. They called me several times along the process, from pick up, to transport, to delivery. My vehicle even arrived two days quicker than anticipated. I definitely recommend this company and will certainly use them again if needed.
JD - Houston, TX
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"I had never shipped a vehicle, however needed to get my low-mileage leased vehicle from Chicago to Las Vegas. Montway made the process easy and Anthony's Auto Transport took great care of my vehicle."