"Make that 4.5 stars.
Compared to the other company we initially contacted, your company was a breath of fresh air. It should be noted to those who are reading the reviews that most updates come via email. So make sure that the email you give is one you can count on.
In our case, I didn't give a reliable email address and the notification that our vehicle was going to be picked up never arrived. SO we were left thinking, the company just didn't notify us.
But I do think the company should have a check and balance in place in the event the notification email gets lost, finds its way to spam or they get the wrong email address.Have someone call. Or since you're automating things, have your system send a text message to the customer phone number or automate a phone call.
Otherwise, super service. Cost us just under $1400 to ship a 1964 Ford Galaxie 500 chassis from Seattle, WA to La Grange, IL (Chicago area).
But they don't require a deposit until they find you a driver (most other companies do and then keep a large chunk of your deposit (35% in some cases) if they can't find a driver at the rate they quoted you).
Bottom Line: I'd recommend them wholeheartedly, especially knowing what I know now."
"Excellent Job done by these guys, My BMW was picked up from California and delivered to NJ within 6 days of time without any damage. Initially I had a chat with one of the customer service guy and made sure that there wont be any damage to my car. As he promised the car was delivered without any issues.I paid around $850 and all my friends were surprised for the cost of delivery. I can really rely on this guys for the next time. "
"Great service. The vehicle was picked up 1 day before scheduled and arrived a day earlier than promised. Thanks! "
"Arrived on the day scheduled for pick up. Driver called the day before and 90 minutes before. Very courteous driver and dispatch staff. Car arrived a day earlier than scheduled with no damage. I couldn't be happier. Thank you so much!"
"Very satisfied. Only item for improvement would be more advance notification of the pickup day, once assigned."
"Very good experience to transport my bmw 328 from Iowa to Illinois.
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"Montway transported my car across country in six days and returned it in the same condition. I would definitely use them again."
"Montway Auto Transport provided the best price and fastest pickup/delivery dates from all the major shippers that I priced. They also gave me the peace of mind the smaller independents could not provide. No one wants the hassle of finding their own cargo insurance so going with a major carrier like Montway who provided the insurance included was the best option. My car arrived just like it departed. I was a bit nervous accepting the delivery in the dark, but the crew was very nice and provided me a flash light to look things over before I signed the release. The next day in the sun I found no surprises other than the beautiful car that I had purchased from across the country. A great feeling indeed! I would recommend shopping around and then calling Montway to lock in your low cost and hassle free transport. "
"thank you for the service. I t was very well done. Good communication from your driver."
"THESE GUYS WERE ON THE BALL!
I was contacted promptly when I requested a quote and their follow through was fast and professional. I called to check on the status, and again they were prompt and accurate with their info and delivery time.
Don't hesitate to use these guys!"
"Thanks to all for a awesome job. The car came in perfect condition and on time. Everyone was easy to deal with, with good follow up. I would defiantly use Montway again."
"They picked up my 2005 Audi TT (from Florida) faster than expected, & delivered the car (to Illinois) 2 days early! I did not have a single problem with them. I would hire them again, if I wanted another automobile picked up, & delivered to me. I cannot think of a single negative thing to say about my experience with Montway Auto Transport. I also like that they have their headquarters in Chicago Illinois. I would recommend them to others, in the future. Thanks for your' service Montway Auto Transport!
Noah M."
"Excellent experience. My vehicle was picked up on the date promised and only took a couple of days to arrive. No damage or issues whatsoever. "
"I am very happy with the Montway Auto Transport. They did not hurry me and let me shop around. They are not the lowest price but the terms were stated clearly so I have no confusion. The pick up and delivery were done as it said. The car arrived in good condition."
"This is the second time I've used them. I will always recommend them! Friendly drivers!"