"Contacted Garen about a Stihl OEM part that was hard to find. Received the part today and am extremely pleased with the service and attention to detail!"

"I ordered an engine from them knowing the part number changed and it was stated on my invoice and the next day I get an email saying that the original part number is no longer available and the new part number which is the one That I ordered and they want $300.00 more for the same one. They told me I ordered the old part number and I sent them a copy of my invoice showing them that I did order the new part number and asked for someone to call me but instead I got an email saying my order was canceled and they would send a refund "

"Placed order in cart for$239. Next day went to complete order. Could not. 4 days of email to them, they got back saying price is now $319. And would not honor cart price. Plus shipping went from 16.95 to $45"

"Got the part for my scag mower in a quick and timely fashion. Ordering was a breeze. Highly recommend Mowpart!!!"

"I love four brothers / I love mowparts.com the best service all round in north Texas "

"Products are top quality and service to match. "

"Apparently They have turned things around. I got my part fast and am very happy. "

"Every time I order from this company it takes a couple weeks to get my parts they never stock anything that I Order although it's on the website to order and pay for but then all of a sudden goes into awaiting fulfillment they order from somewhere else wait for it to come in then send it to me a week later call costing me $ 300 Or more and lost work every time I get apart from this company if they could learn how to drop ship a package it sure would save me Tom frustration money and in one case a customer that I lost because it took too long to get my mower running again"

"It's been over a week since I ordered and paid. I can't reach anyone by phone and sent an email 2 days In a row and heard nothing back. I run a small repair business and at the least, would like a response about our purchase."

"My 16 year old son bought a part and paid 17.92 for it including the shipping. Was incorrect part and was only reimbursed 6.38. They don't reimburse shipping and charge a restocking fee. We will never purchase from this company again.





"

"Searched the web looking for a price on a Kohler motor and their price was almost the same as other, but their shipping was cheaper so I ordered the motor. The immediately took my money but after a few days I e-mailed to check status. I was informed that the cost of the motor went from $2,100 to $2,700 and shipping went from $15.00 to $175.00 this after I e-mailed to check status. Looks like this is a 1 man mom and pop operation that doesn't upday their priciing and doesn't stand behind their published prices or policies?"

"I was told I would get a refund in full for returning a part I ordered. It was $10.90 shipped to me. Once they received the brand new, unopened part back they refunded me $4.90. I paid that much just to ship it back to them. Terrible way to do business. Not to mention how long it took to receive this in stock item. Spend your money at a more reputable company."

"Horrible, they use COVID as excuse just like everyone else, they sell parts they do not even have or cannot even get, oh but they take your money in 5 seconds and screw you around forever they will not answer phone, tell me you really can’t have someone answer the phone they could be at there house and do customer service there is an answer for everything but these people just take your money forever and you get nothing in return it has been a month now no money back and no part, that’s what they should be called no part because you get no part "

"Placed an order for Grasshopper mower blades and received an email within 24hrs that the part is on backorder. I responded to them immediately and asked them to cancel the order since I needed new blades asap. Looked at my bank account 2 days later and they had charged me for the blades. I responded to the original email requesting an immediate refund. It has now been 3 days and I have not received a credit for an order that never shipped."

"Placed an order on 5/27 and still have not received my product. Called and recorded message says to email as the customer support staff has all been moved to the shipping department. Sent 2 emails with no reply. They were quick to collect the cost of my order but Extremely Terrible at shipping or replying about my order!"