"Well, won the "Innovatek 657 7" TOUCH SCREEN GPS CAR DVD DIVX BLUETOOTH PLAYER" on Ebay. Great Deal I thought, No manual in box for GPS, no GPS software (DVD) but was on the SD Disk. Complained and they did send one out but still no manual. No phone support, just email so don't expect help on the same day you try to install it. 13 emails sent with 8 replies to date. Wish I would have seen this web page before I purchased. Don't have anything good to say about the after purchase service. (Or product as innovatek.cn has also ignored my emails as well) Do yourself a favor and stay away. Will post any updates, or if they decide to help me out. But not holding my breath.

1.5hrs after post
UPDATE: Recieved a phone call, returning for testing

Aug22/08
Appears they are being very helpful and understanding about the situation: RMA'd yesterday

Aug25/08 12:39pm
RMA was recieved with signature.

Aug26/08 1:00pm
No email regarding RMA from MP3PlayerStore

Aug27/08
Email back saying deck was bad. Still checking out the unit?

Aug28/08
Email saying they are sending out the new unit, confirming address. Also re-emailed showing Ebay transaction and same order number with RMA number attached.

Sept03/08
Sending out the exchanged unit today. Hopefully I'll see it next week. Didn't say how they are sending it to me and I didn't ask. Long weekend delayed the return and me trying to get a deal on the GPS117 but no luck.

Sept04/08
Really surprised to receive it today, installed it and all is working properly. With all that happened, The suggestions and help, the store helped out as much as they could, and shipped it back quite fast. I'd have to say I'm happy about the resolution and would do business again with them.
"

"I ordered a top model car radio from Mp3PlayerStore. Shipping was blindingly fast from Canada to the Netherlands; 4 days! Unfortunately the packaging had taken a severe hit causing some surface damage. The unit still worked though. I send then an pretty angry email. They responded in about 4 or 5 days (I was quite impatient, had already left negative feedback at eBay). They send me a new faceplate and a new remote after 1 more email conversation. Again shipping was blindingly fast; 1.5 days from Canada to the Netherlands! I didn't even have to return the damaged parts. Kudo's!"

"I REALLY wish i would have researched mp3playerstore.com before I bought anything from them. Thier whole website/business is a complete scam.
Dec-13 I ordered a INNOVATEK IN-400DTM All-In-One Motorized Car DVD Player with 4'' LCD & TV Tuner + FREE ANT-2 WITH overnight shipping. December 18th I emailed them politely asking how long it would take to get my item. No Response.
December 21 i called and they gave me some bullcrap about not recieving an email conformation from me which included my shipping address. I sent it to their e-mail address and the guy said it would ship off on the 26th so i was like ok.
Jan-3rd-I called and they still said they never got the conformation again. Up to this point im just like are you serious. I send it AGAIN through email and just hope for the best. The same day i stumbled upon this site and now im in the process of trying to get a full refund before this gets too out of hand.

DO NOT BUY FROM MP3PLAYERSTORE.COM
THEY ARE SCAM ARTISTS "

"SCAMMER!

Paid for item IMMEDIATELY! Contacted 4 days later stating the item was out of stock until mid January but I could accept 2 other substitutes of "equal value". I guess they didn't know I worked in wholesale for years and still have contacts. I look at pricing for the two units they offered and found out they cost HALF as much as the original item I paid for. I declined and requested a refund. Company refuses to give refund but my paypal claim will automatically refund me on the 31st of December. DO NOT PAY WITHOUT USING PAYPAL, YOU NEED PAYPAL WHEN DEALING WITH SCAMMERS! Worst part is they are still selling the out of stock items so I wonder how many people did fall for the bait and switch. I have come across many recent ebayers stating te same thing happened to them so when I finish my web page about this company I will post the URL. Comapnies like this do not deserve to stay or remain in business but they do because people are not informed. My website should inform everyone and hopefully shut this place down.

Again:

DO NOT ORDER

IF YOU CHOOSE TO ANYWAY ONLY USE PAYPAL - NO MONEY ORDERS OR THEY CAN KEEP THE MONEY!

IF YOU HAVE ALREADY ORDERED AND BEEN RIPPED OFF CONSIDER LEGAL ACTION IN SMALL CLAIMS COURT."

"Is the most BAD company who I try on Internet. We pay for send 3 radios to Costa Rica with extra charge of $90.00, and then only send me 2 to Los Angeles, CA, USA with different models, without antenna offers in your website.
For more, the order was shipped 2 months before I put my order.
I not recomend this company to anybody."

"I ordered Innovatek DVD Player with USB port looking at the price and reviews for Innovatek products by other purchasers from http://www.ciao.co.uk.
The store did not give me any tracking information nor any further details about my ordered. Luckyly I found this site RIGHT IN TIME.
Thanks..."

"I ordered a innovotek 990 car dvd player through EBAY.
Package was shipped fast only problem is that when I opened the box all that was in it was a BRICK.
contacted them and filed dispute with paypal but no response yet.
I hope they just have an internal problem such as dishonest employee or something and make good on the sale. otherwise I guess I been took.
I still trust they will make it right. For some reason the EBAY feedback is good that is why I dealt with htis company."

"Frauddddd, Do Not buy from this company.

They don't send your merchandice."

"Ordered a Frontier Labs NEX1a MP3 player from them on 10/28. Good price, and they were throwing in a free FM car adapter. Paid for fast shipping.
On 11/1 I get a box from them which contains the promised free adapter... but the wrong player, an NEX2a (cheaper model).

So, I email immediately, including a picture (digital cameras are really handy!) on the box and its contents, demonstrating their mistake.
After receiving no response, I called on 11/3 and asked for an RMA. I was assured that it had been sent, but would be resent. On 11/4, after verifying with my sysadmin that no message from them had been received, I called and got the RMA verbally. On that same day (11/4) the box (as I received it) was sent back using Priority Mail.

On 11/17, having received no confirmation that thay had received it, nor any indication that the correct order has or will be shipped, I emailed them again. I did notice, however, that my credit card was debited on 11/2. I was polite, but insisted that if my order was not corrected, I would cancel and dispute the credit card charge.

On 11/18 I received an email saying, "Your package as been received by the end of last week and the replacement is leaving tomorrow with DHL 3 day-shipping".

ON 11/24 (six days later) I emailed asking for a tracking order.

On 11/27 I received the following in an eamil, "We apologize for the delay and for any inconvenience it might have caused you. Please note that the replacement unit will shipped out by the beginning of this week."

On 12/1, I finally receieved the correct order.

To summarize, it took 32 days, seven emails,and 1 phone call to receive a product that I had paid for fast shipping. The good price disappeared in the expense (my nickle) of sending back their mistake. In short, I advise against dealing with this company.
"

"I sure wish i found this place PRIOR to winning a auction on Ebay. I paid these guys at auction end on Sept30, 2005 and still today Oct18,2005 do not have any product. I have emailed these people countless times with no reply. I have tried to call them on thier 800, thats is a big joke too. A recording comes on tells you to wait and the "fastest" way to recieve help is by email (yeah right). Well after being on hold for 30+ minutes on several attempts i finally gave up on the phone route. So i went ahead and filled with PayPal. Hopefully I will get my 220 dollars back. All I can say is STAY AWAY unless you got money to give or you just like bad servie!"

"Odered product they said was INSTOCK. I told them I needed them in 2 weeks or do not send them. 4 weeks later I received an email stating that the products were shipping. I immediately called teh company to tell them not to ship them as I go the product from another source. They said refuse the shipment and they would credit my card. 7 months later and no less than 5 emails stating that the credit was done - I still have not seen a credit go through. Beware."

"It was a month before i could get a replacement product for a bad 7" monitor (it did not power up). getting them to answer the phone is a task. when emailing i got no response after 7 attempts. when i did finally get 3 different people on the phone.they of no help. Wes the owner is a shady character and it shows in his business practices. DO NOT ORDER FROM THIS COMPANY! IT WILL BE A BIG HEADACHE WITH NO ASPIRIN AVAILABLE. i STILL HAVE NOT RECIEVED A REPLACEMENT PRODUCT AFTER 1 MONTH. TODAY I CANCELLED MY ORDER. i AM HOPING TO GET THE REFUND FOR THE RETURN SHIPPING. I WONT HOLD MY BREATH.!!!!!!!!!avoid mp3playerstore.com. They are probably the worst retailer i have ever dealt within my 34 years!!!
"

"very very very dissatisfied
... and getting more dissatisfied every day ...
THIS STORE IS A FRAUD !!!

I ordered 2 headrest LCD panels from this company. At first got 2 panels that did not work. After returning these panels and a lot of e-mails i finally got 2 working panels but they were completely different than the ones i ordered and looked a lot cheaper. I was promised a refund for the price difference but did not get anything yet and they do not react on e-mails any more.
Overall there response on e-mail and/or phone is very very bad. I think i have send them about 25 e-mails and only got a response on 3 of them. From support i never got an answer.

.. but reading the reviews below .... it could even be worse ....

Update:
Got TWO (!!) replies on mails this week ! I will quote them both, because they are completely bizar ...

First reply (after about 10 reminders ...):
"
What is your order number?
Please reply as soon as possible
Thank you and have a good day
"
This is realy what they send, nothing more and nothing less. The ordernumber was in about 10 of the previous send 25 mails .....

But of course i send them the ordernumber again.
"
My initial ordernumber was xxxxx.

Could you also, besides keeping your promise and credit back the price difference ASAP, send me information about the specs of the panels you guys send me ?

I’ve found out that this kind of unasked swaps from your side happens more often and I want to be sure that I got my moneys worth.
"

Then the next reply came (the same week, a wonder as such .... 2 replies in one week !).
"
Credit you back for what exactly?
Can you please tell me.
Thank you and have a good day
"
This is unbelievable, again as with the first mail, the answer is in the same mail. And also some other person from this store promised me the credit (or they must have employed someone with severe memory-problems .....).

It's getting worse ....

Please follow my advice, never ever buy from this store !

I filed a complaint at the IFCC and the BBB against this store. The BBB tried to contact them in my name two times but also did not get any reply or reaction. I will now get the help of an attorney.
I hope people look at sites like this and that it will prevent them from ordering anything. It is very clear to me at this point than anybody with a positive experience with this store is very very lucky !
"

"My worst e-shopping experience...ever.

I ordered a 5.6" LCD TV for what I thought was a great price. I paid by paypal through their website. I am Canadian verified paypal user. I wish I had never come across their site.

10 days go by and no TV so I decided to send them an email asking very politely whether my order had gone through. I got a reply apologizing for the delay and that it would ship out that very day.

A week goes by and no TV so I sent them another email asking what was happening. They had my money already so I was extra polite, even stating that I don't mean to be pushy. I get a reply stating that my paypal account is in "unconfirmed status" and that I should call them and speak to Wes, "Thank you and have a nice day." When I speak to Wes he seems very impatient and before I can even understand what the problem is, he says, "You know what Martin? I'll just ship it out, ok?" I thanked him.

Naturally it doesn't ship at all. I call again a few days later (after finally getting through)and the manager there, Phil, tells me that he thinks I am a fraud because of my IP and because they called me and a Chinese person answered (my mom) and they've been having problem with Chinese people. Naturally assuming I am trying to cheat him he is extremely rude on the phone. I assured him I wasn't a fraud by having him call my number again to verify it (this time with me home). He checks my order again and realized that my Paypal is in fact verified and says it'll ship out the next day. I say "can you guarantee that?" He says, "100% chance" its going to ship the next day. Its been 2 business days, no email with tracking number, no TV. I will wait a few more days before calling back.

At this point it has been 22 days since my order was placed and I don't know if I have to kiss my money goodbye or not but I would certainly recommend to anyone to never order from these baffoons.

Sincerely,

Martin

Update: I received the TV one day after posting my review. So my ordeal is over with. The TV is lower quality than I expected, almost unwatchable. However, I knew there was this risk beforehand having heard nothing of the make or model. I am just glad to have something for my money."

"The first item I ordered arrived broken. Mailed it back for a return.

Replacement item arrived broken. Called to tell them that I'm not sending the 2nd one back until I receive a verified-working unit. The manager (Wes) said he wouldn't do it unless I ordered something else from their site. Then he'd throw my 3rd unit in with the new purchase. Like a dummy I agreed.

3rd unit shows up without any packaging. Whoever tested it forgot to package it back up. Then, the extra item that I purchased was the WRONG item! Finally mailed both the 2nd broken item and extra item back for a full refund. Haven't heard back from them yet.

What everyone says on here is true. Their support is a joke. Go get your goods somewhere else!"