"Shipped defect MP3 player repeatedly after exchange. Refund only half of the purchase price after 2 exchanges."
"I ordered on March 17th, 2004, 2 MP3 players (AVC Soul II DMP-201) but the company shipped a different model (AVC Soul III DMP-610). They didn't have the ones I ordered in stock but the packing slip that was in the package was showing what I ordered. They also charged me for the MP3 players that I had ordered when the players that they sent retail on their website for approx. $50 less ea. So I was over charged approx. $100. I asked for a RMA number to return for a refund or exchange them. It took them 33 days to get a RMA number for me (and numerous e-mails with them). Now a month later after I sent the item they still haven't refunded me anything and they are saying they will tomorrow but with a 15% restocking fee and they won't refund the S/H either to or from them (and they have been saying they'll refund me for the last 2 weeks too). Calling them on the phone can be up to 30-minute holding time (with avrg. around 15 to 20 minutes). And I've never received a reply to e-mail in less then 2 days with waits as long as 16 days and more.
The reason I didn't want this model was because they didn't have the features I needed/wanted. The players/boxes were never opened and. I was always quick to answer their e-mails (same day usually) except for one where I was out of town for a week. Even with the delay and all it should have been resolved a long time ago. They say it is company policy. Seems strange that it is also company policy to send the wrong item and double its retail price on 'their' website
At this point I would like a full refund of all charges including shipping and handling both ways. The order was $207.95. My shipping costs back to the company were $19.95. A total of $227.90 should be refunded.
I'm still waiting... a BBB complaint has been filed... and I'm not stopping yet. An attorney is next on the list. These people are real bad business people!
[Update June 08, 2004]
I have created a website about this whole deal. http://home.comcast.net/~jcp411/ "
"These people are THIEFS. The item never reached me and I e-mail them SEVEN TIMES in order to recevie a refund. They replied a few times, asking me each time for my invoic number, that I was SENDING with every mail!!!... So they got my money for free. It's only $32, so I won't do any legal actions, but it's disgusting. NEVER buy anything from them. You will rgret it :("
"for those who has been scam by this mp3playerstore.com merchant, I suggest you file a complain to the internet fraud control center, the address is as follows:
http://www.ifccfbi.gov/index.asp
The center is suggested by one of post below, and they are run by FBI, and other goverment agencies, the member who post this address has successfully pressure mp3playerstore.com to refund his/her money. So if u are one of the victims who got scammed by them, I suggest u file a complain to the center, and the chance are more than likely u will get your money back, plus, u are doing a good deed for any future potential victims of this company to put this company to justice!
comment 7/1/2005: I wanted to add that if you use credit card, you can contact your card issuing bank to dispute the charge, that way, at least you can get your money bank for the time being.
May be we should contact an attorney and bring a class action lawsuit againist this company, it seems like after so many complains(for about two years now) to the IFCC, this place is still in business. A class action suit againist them should certain bring this scammer to it's dome."
"DO NOT BUY FROM THIS SELLER MP3PLAYERSTORE.COM
THEY ARE LIE AND FRAUD
i HAVE FELL IN THIER TRAP i DID ORDER A CAR DVD AND LCD FOR 499$ USA ORDER NEVEFR SHIP i BEEN WATI FOR THREE WEEK i TRY EMAIL THEM NO RESPONSE
THE ***-***-**** PHONE NUMBER IS FATE NO BODY WILL ANSWER
DO NOT FALL IN TO THIER TRAP
THEY FRENCH LIE"
"This guys are absolutely unprofessional!!!
First of all, my order took a ridiculous amount of time (about 2 months) to arrive even when I originally paid a DHL onernite rate.
Then, one of the items (an LCD 7" monitor) went out of order after 2 or 3 months. I sent a request for an RMA which I got almost immediately, then shipped (the cost out of my pocket) the merchandise hoping for a return back on November 2003..... still waiting with no response. Their phone number is a joke, no one will ever answer. The email answers are as short as "ON MONDAY I WILL CHECK IT AND EMAIL OYU.SORRY FOR THHE INCONVENIENCE"... with no further actions whatsoever.
Conclusion: This company is a joke!!! DON'T BUY ANYTHING FROM THEM!!! GO LOOK SOMEWHERE ELSE FROM SIMILAR PRODUCTS!!! DON'T GET ATTRACTED BUY THEIR PRICES, ALL YOU ARE GONNA GET FROM THEM IS FRUSTRATION!!!"
"I wanted to get an RMA so I could send back this SuperTek Mp-2003 because it does not work!!!!!!
I emailed them several times and got no response. I get a busy signal every time I call. I RECOMMEND NOT TO BUY FROM THIS COMPANY. There is absolutely NO customer service!!"
"I bought from them through ebay. They posted misleading information, saying that an item was "new in box", but when I received it, a standard included accessory was missing and they were unwilling to send it."
"Took my 168USD and sent me nothing.
Just lies to myself and paypal, telling me he had already refunded me and telling paypal that he had sent the item but cant access the tracking details for 4 days.
What jokers, if you purchase from these after reading through some of these comments then you are walking a mine field, dont say we all have not warned you!"
"I order an mp3 player from them and then received an e-mail stating it was on back order. I e-mailed them back and cancelled the order and also called and cancelled the order. Three months later, I receive the player and my credit card gets charged. Now, I have to ship it back to Canada and was fortuante that the post office took it back because they did the delivery confirmation thing and it was a mess, but I took it back to the post office within an hour of receiving it. That's okay if they made a mistake, but I called them up and informed them of the situation and they said they would credit my account once the receive the item. The received the item a week and half later. I called them up 3 weeks later and asked for my credit and they said they recieved the item and were working on it. I called them 2 weeks after that and they said the were still working on it. I finally called my credit card company and filed a dispute. They eventually credited my account. Needless to say, I wouldn't buy from them. Do a search on froogle or pricegrabber.com, I'm sure you'll find the same item in the US
"
"Purchased mp3 player that was dead on arrival. Followed the website instructions and requested a return merchandise authorization. No response. Tried again and again. No response.
I don't have to say terrible things about the company. For me, the above paragraph says quite enough."
"zero service!
unit arrived broken(noy mp3ps.com fault)but so far no help from company"
"This is the E-mail that I recieved after many atempts to contact them I the end they cancelled the order which I am glad about I so far am one of the lucky ones
DVD player and 7"flipdown tft lcd.
Dear customer,
sorry for this inconvenience, your order will be cancelled.
Best regards,
customer service
****@****
www.MP3PlayerStore.com
----- Original Message -----
From: XXXXXXXXXXXXXXXXXXX
To:
Cc:
Sent: Monday, October 27, 2003 2:50 PM
> I wish to inform you that I have contacted my credit card company and have
> put a stop on all future contracts with MP3playerstore.com I also wish
> to inform you that I wish to cancel my order no 54793 as of now 27th
October
> 2003 at 19:44 GMT. if any attempt to take (unlawfuly) any money form my
> credit card I will be contacting the nessary law enforcment groups.
>
> It is sad that if you are a rep.company that you could not reply to my
E-mails
> I will be posting on the internet and with you internet provider the above
> situation
>
> Wesley Ellis"
"I ordered thursday 11:00 p.m.7"tft lcd tv monitor for my pal mobile dvd player.The next morning fri.10;00 got an email saying the ordered was sent n gave me the tracking nbr.Tuesday 11;30 the package arrived , it was securelly packed and it was in original sealed box. Open the box all parts complete n brand new condion. It works well w/ my DVD player. So far have no complaint and Im sattisfied w/my order. "
"Iam so sorry That I ever orderd from MP3PLAYERSTORE.com I paid $432.95 for 2 broken 7"headrestTFT color lcd moniters and they were broken and used if you can get through on the phone you will be on hold for atleast 1 hour no joke then i was told to return them more cost with return shipping and custom fees then I was told they got them and I had been refunded ya 25.00 I was missing quit a bit of money so I called back and caleed back and called back I still have not got my money back and they have there items and my money I'm very upset and very annoyed by the whole situation I fileed with visa and the BBB so all will be taken care of soon but boy I have went through alot trying to deal with this company I wish iI never saw there web site "