"Everything was thoroughly explained, staff was friendly and informative, and they really showed that they care about the customer and not just the sale!"
"Always fast, efficient service with a smile."
"Thank you to the Pasadena Md. branch and Mr. Robert Lewis for helping me out in a timely manner after having a tire blow out at high way speeds on my route to work. I called around and this guy was easy/cool to talk to and they provided me with the best tire price out there."
"I had four new tires installed on a Sunday morning. Done in less than an hour! Super friendly service!"
"We just moved to area from PA and needed to get our cars inspected. This store was awesome. I stopped by on Thursday and was able to make an appointment for the next morning to get an oil change and inspection. They were very helpful and explained any issues that arose. Everyone was very friendly and pleasant. Thanks so much and we'll be back but hopefully not too soon. "
"The associate and mechanic explained the diagnosis and repair very thoroughly, so I could make the best decision possible."
"I was explained with all the service option available for my car. My car was in a new condition after the service, with good pickup. I never felt this when I service my car with a dealer. They delivered it on time."
"I highly recommend them. Very honest, and respectful! I will be back "
"Brought my car in at 9:30am and was out by 9:45am. Granted it was just a new tire to put on, but i have been other places and it took an hour. Plus they told me about other work that needs to be done soon."
"I was treated as a valued customer. The person at the front desk was pleasant,respectful,and answered all my questions without hesitation. I was made aware of issues but never pressured to buy anything. I have a fixed income, so to me I spent a lot of money. However, I never felt that I wish I went elsewhere. In fact, I was glad I went to Mr. Tire."
"Might have picked up problem during service. Car pulls to left."
"Friendly, professional staff provided quick service. When I picked the vehicle up, they had forgotten to check one item I had put on the work order, they apologized and immediately checked the item and did not charge me for the additional minor repair. Much appreciation. "
"A few days ago, I stopped at a Shell Quick Lube store to have my tire pressure checked. The attendant quickly noticed that my tires are filled with nitrogen, and that he wouldn't be able to assist me. When I asked if anyone in Kinston had nitrogen, he immediately recommended Mr. Tire on Hwy 70 West. I had never been there, but drove to their location anyway. I was welcomed to their facility immediately, and after discussing the problem I was having, the manager directed me to the guest waiting room. He returned a few minutes later to advise me that a nail was in one of my tires, and that it would need repair. I agreed, and the technician removed the tire, and applied the internal patch within a half hour. Yes, I'm a new customer!"
"The group there fixed my tire quickly and explained everything that was going on (the issue was different than what I had initially thought it was), but they took the time to explain everything to me and make sure I was comfortable with what they were doing. They could have easily tried to sell me a new tire or rim, but instead took the time to fix the problem well so that I could drive away that night. They were great, I couldn't have asked for a better experience."
"Thank you for pricing the tires on the rim, as if I have some way of removing old tires and installing them on the rim myself.
Thank you for making sure the tires I wanted were in the shop by the time of my requested appointment.
y'all did well. "