"Folks were very helpful and truthful. Would definetly do business here again!"
"Initially, my product arrived rather quickly (a new heat exchanger). Unfortunately, it was damaged in shipping, and I needed to return it. The customer service folks took a while to find the e-mails I sent, with pictures of the damage, but they were friendly enough, and I finally was able to get a text message through. They later found the e-mail. They did send out a replacement immediately, but sent it GROUND, which wasn't very helpful since I am now in a hurry to get the part. The original shipping I paid for was pretty pricey, so I assume it included insurance, so a faster shipping method for the replacement would have been appreciated."
"The heat exchanger was the excact rplacement and went in without a problem. Funtions perfectly. Compared to the OEM price,this is a real bargain."
"timely delivery, fair price"
"Mr Cool himself answers the phone when ever you call. Why do they call him Mr Cool? 'Cause he knows his parts! and if he don't, he researches 'till he learns what he didn't know before and he gets you that weird doo-hickey that goes on the back of your 35 year old discontinued engine....and it fits perfect!"
"Exact match, prompt delivery
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"only thing is that it took 4 days before it shiped. would like to get parts sooner."
"the right part, perfect condition, great service"
"Fast shipping great to deal with"
"So, I'm UN-winterizing my boat and find my power steering heat exchanger has surcomed to the winter freezing, I get on the computer and find the part for $399.99 at a boat place, plus shipping, then I find Mr Cool and they have the part for $86.00 with $10 to ship, I order it and it's here in four days, Great price, great shipping, perfect part, All is good and it's time to go play on the water, Thanks, Larry Ladd, Lake Hughes Calif. "
"My experience with Mr. Cool was absolutely perfect. The item was just as described. It also contained the extras needed for installation. Even with regular shipping it only took two days. Very happy."
"Thanks to you, Mr. Cool I saved right around $200 dollars, that don't happen everyday! Not only did you save me money, from what I can tell the expansion tank I got looks to be better built than the OEM part. I should get lots of good fishing trips ahead. Once again "Thank You" for your prompt service and your quality parts . Your new customer for life, Dan Russell "
"my heat exchanger came right on time, and was packed very well to stop any damage and was a perfect fit , i had another pkg containing my anodes one was broken from us mail, called mr cool and they sent me out a replacement no problem!"
"Unfortunately due to an error in the shipping section I paid a higher cost for shipping than the quoted price. Mr Cool has promised to credit the outstanding amount to my account but this has not happened. I think there should be more options for international shipping.
The part was delivered super quick, I would have been equally satisfied with a 2-3 week delivery for this part.
The part appears to be ok except for one technical aspect which I have reffered to Mr Cool.
Judging on a satisfactory outcome to the above concerns will determine any future business."
"Very satisfied with the price of the item and the delivery time, but thought the packaging was a bit over sized and the cost of the freight a bit excessive."