"I purchased a product from MyPilotStore that failed in the first two months. MyPilotStore told me I needed to go to the supplier for warranty service. The supplier ignores emails and has a phone that is never answered and never accepts messages - in short, terrible customer service. I posted a negative review of the product and MyPilotStore won't post the review. I tried again, and again they refused to post the review. The only reviews for the product are very positive, and my guess is MyPilotStore likes selling it."

"I followed the sizing guidelines and ordered a Size Large Bomber jacket for $540 dollars. They jacket arrived and was very snug. I called and was given a return authorization number and guidance to print a return slip from UPS or the USPS. They agreed to exchange for an XL. I assumed that the shipping would be free. It was not.
UPDATE: I was contacted by MyPilotSore and they full refunded my shipping costs and changed their policy. I will absolutely consider purchasing again from them in the future."

" Ordered two sectional charts for a planned VFR trip 10 days in advance. Eight days after the order, I had not received the charts and contacted customer service. They said wait another day because they were coming from Arizona. Next day, they still had not arrived and I did not have them for my trip. I requested expedited overnight shipping which they declined. They agreed to ship new charts at the same shipping method I had chosen, first class mail. I checked the their website and found that the tracking number they assigned did not exist and confirmed USPS had never received the shipment for that tracking number, ie,The tracking number did not exist in their system. I previously had spoken to a higher level manager about overnight shipping due to their screwup, which he refused to do, invoking company policy to use only the same shipping method I had used. I asked to speak to a higher supervisor and that person never called. How would I use this company again? Maybe never, or at best, I will only use them if I do not have an urgent deadline. If I have an urgent deadline, I will go somewhere else. That’s my experience."

"I bought two aeronautical charts from MPS, a current and next edition for $5.20 each, and was told that shipping would be free since I bought the current edition which was expiring soon. A day after placing the order I checked the status, and saw that I was being charged for shipping with no explanation.

I emailed customer service, and ONLY THEN was I told that the current edition was out of stock, not anywhere on my updated invoice. The current edition is today still listed on their website as being in stock, so I call BS.

MPS had slightly cheaper prices than other outlets for charts, but after this scam I ended up paying 10 cents more for my order than if I went with one of their competitors. I will never be shopping at this store again, do yourself a favor and do the same."

"The suitcase I ordered was bigger than I thought it would be. My shipping charge was $7.95, but for me to mail back it was $38.00. I called to ask about shipping because I wanted to get the smaller suitcase. She said shipping would be $7.95. So I reordered. I realized later they had deducted $32.84 from my credit card. She did not tell me I would be charged for returning the suitcase.. When I called to find out why, now they me if you return they charge what it cost for them to ship, and this is stated in their information. Wish they had told me that when I called the first time. Just a warning for those thinking of ordering from MyPilot Store. If you send something back, they still make money. Great deal for them, not good for consumer. Much better to have shipping charges up front so you know what to expect."

"After reading the negative reports here I decided I should contact MyPilotStore via phone to see if the item I was interested in (LightSPEED Thirty 3G) was in fact available and in good condition. The person I contacted was pleasant and helpful. At my request, she took the time to check to see what the physical condition of the used headset was although I am pretty sure, based upon the sounds of keyboard clicking in the background, she was not personally checking the condition of the item. Nevertheless, I was given a description of the item and subsequently a description of other items I was considering and was offered continued assistance. Overall a very satisfying inquiry which allowed me ultimately to decide to purchase the headset I initially inquired about. So far, I would have to say that MyPilotStore has met my expectations and can count me as a satisfied customer. I am a private pilot and have purchased multiple aviation items on both eBay and the Internet and am happy to say this has been a successful transaction. "

"Women answering the phone who have no idea what they are talking about and will sell you mechandise that is out of date and then argue with you about their use.
Ask for a manager who is never around and they will tell you they are the managers. Beware of "Chelsea" as she is who I spoke with on numerous occasions. Stay away from this stable of idiots."

"Would not return pilot shirts for exchange without restocking fee and shipping after we confirmed with customer service rep and spent $16.50 to return shirts. Pathetic!"

" Purchased a $600.00 leather jacket for my husband for Christmas. The zipper would not Zip , it was defective. I called MYPilotStore.com and they wanted me to take pictures of the zipper for them so they could see it. I told them its defective and I want to send it back. Finnally(after three calls) they said OK but I had to pay the shipping to ship it back, $48.00. I waited several weeks and nothing was taken off my Visa Card. I called and they said there was nothing wrong with the Zipper it was not defective which could not be it would not zip!!!. They charged me another $15.00 for their shipping costs to me! Finally after one month my Visa card was taken care off but this jacket had a brooken zipper that would not work and it cost me $63.00 to get my money back. Never do business with this company."

"Very pleased with the price and really quick delivery of some hearing protectors ear seals and foam inserts. Arrived in two days - excellent."

"They advertise $425 trade in option when you purchase the A20.
They do not advertise that it takes 4 months to get your credit.
They held my Bose X hostage for 4 months!
UNACCEPTABLE
I will NEVER shop here again.
"

"Second time I've bought a new $1,000 Bose A20 headset because they offer a $250 trade-in on Bose X headsets.
Both times once they get the headset they say it's broken and can't give me the full $250 but will offer much less. $75 this time. Said ear cup arm was broken. Wasn't broken when I shipped it in original case and plenty of bubble wrapping. Told them to send it back this time and sure enough, the very strong ear cup arm is broken. Probably took some work to break it too when I didn't take their low ball offer. - DON'T SHOP HERE!"

"I ordered a FlightPro rollaboard, and paid full price, $129.99, plus $6.95 shipping. I decided to return it, because I had purchased the larger one from the Flight Attendant Shop. I called and received a return authorization, paid return shipping, and received a refund of only $118.56. I called and was told that my refund was for the price I paid less their cost for shipping, which wasn't $6.95, it was $18.38. Nowhere on my invoice was this value presented. They DO mention it in their policy, but I wasn't informed that my shipping price was a discounted price. I think this is a deceptive business practice. I would avoid. The Flight Attendant Shop has much better policies, like free UPS both ways with no re-stocking or other fees."

"I ordered through Mypilotstore.com. I have ordered from them in the past. My primary shipping address was good and I completed my order. After tracking the package it was returned two weeks later. After calling customer service they said it was my fault that they shipped it to the address on my previous order. Why would you put in a primary shipping address if that wasn't where you wanted your order to go. Made no sense to me. The manager, Kayla wouldn't overnight me my order since I was leaving in two days, saying it was my fault. POOR CUSTOMER SERVICE!!!!"

"Ordered products close to a month ago, call today and they say part of the order is on back order and will be for another month and a half, they never called or emailed to say this. Canceled the order, major fail on their part!"