"The service provided was prompt and accurate. I found the value to be outstanding and would purchase through them again."

"Delivery very prompt. Shipped ground and received within 4 days of order. Product was exactly what I wanted. "

"Great product and great service and great price - sent on time - nothing but compliments, will use again"

"Do not do business with N1 Wireless!

Read through the complaints here and you will see a consistent theme regarding their poor customer service and deceptive salesmanship. My story is no different.

On June 3, 2009, I ordered a Duet D-8 with the “N1 Wireless Deluxe Kit” and a Motorola MPx220. The Duet as pictured was black in color and no option was given on color choice. The one that arrived was white. The “Deluxe Kit” was said to include an original cable, CD and 1GB MicroSD card. No CD came with the order. Worst was the Motorola which was badly scratched and worn. Nothing on the order form or the description said the item was used, recertified, refurbished or anything else regarding its condition.

I tried calling the company to see about a return, but, as others here have stated, you get a recording saying agents are busy and then get sent to a voice mailbox that is full. Using the online RMA request, I was rejected for a return with the following response:

We apologize for any inconvenience. In regards to your order, if you review the device specifications on the page for the MPX 220 you will see that it is in fact listed as a reconditioned Motorola product. This information will be found under the \"Add to Cart\" tab which you would select to actually place the order. Furthermore the Duet was sold as advertised since no color option is on the page it is because we're selling what is available. This occurs when there is a limited quantity. Lastly, when an order is placed through our company you are required to select the agreement to our terms and conditions before completely checking out, which is why all orders including your is subject to the applicable fees listed on our site. Unfortunately we're unable to process your request at this time.

The only way to see that the Motorola was “reconditioned” is to click a tab at the bottom of the page labeled “package contents” where it says the phone may have “may have light marks or scratches.” Believe me, that is a kind description of what they sent me. And they completely ignored my complaint about the CD.

So, I contacted the Better Business Bureau about this and then got another response from N1:

Thank you for choosing N1wireless.com. I apologize to hear that you are having issues with your cell phone device. We dedicate full customer service via phone, email, fax, and online RMA request to respond to any inquiry. If you are unsure about a particular product, please feel free to contact us before purchase.
For MPX220 cell phone, it is listed under specifications that it is a reconditioned product. We do not hide this information from our customers.
Under package content, it specifies that the MPX220 Motorola phone is reconditioned and may have light marks or scratches at http://www.n1wireless.com/Cell_Phones_Under_50-Motorola_MPX_220_Quad_Band_Unlocked_Phone.html.
With retail value of $199.99, the product is sold at 85% off, clearance price of $29.99.
As stated clearly under the agreed terms and condition, pictures are for illustration purposes only. There are two colors available, black or white. Unless the customer specifies a particular color before shipment, it is based on availability. We do not advertise it to be sold in a certain color. The deluxe kit includes 1GB memory card, data cable, and CD software if required to transfer files from PC-to-phone. If it is not required or necessary to transfer files, it will not be included.
I apologize for any inconvenience, I would be glad to offer you additional 5% off all Bluetooth devices & accessories on your next order placed within 30 days. Combine this with instant discounts of up to 50-80% off for even greater savings! Contact us at 1-***-***-**** and mention this offer to have this applied after placing your order.
Sincerely,
N1wireless.com

So, now they say the “reconditioned” label appears where I said it was, not where they originally said it was, but they neglect to mention that you have to click on a separate tab to view that information. They also list the price at $29.99, $10 less than I paid. They also say the Duet’s color needs to be specified by the customer, not that it is “based on availability,” even though there is nowhere on the order form to specify which color you want. And they finally address the missing CD saying it is “not required,” one more thing not listed anywhere on the website.

So the only recompense they’d like to offer is 5% off Bluetooth devices and accessories? Gee, thanks N1! I’d like nothing better than to throw good money after bad! Are you kidding me? My response to that is not printable here as it would scare children and old people.

Bottom line, avoid this retailer like the plague…"

"Customer service is NON-EXISTENT!! I have tried many times to contact them to receive a part of my order that never arrived. Their "customer service" phone line never gets answered and I can't leave a message because their message box is always full, which tells me that I'm not the only one being ignored.

Never again will I use this company."

"What more can I say. It was the right price and it was delivered right on time. IT ONLY TOOK THREE DAYS!! Let me say that again, IT ONLY TOOK THREE DAYS!! I wish I could get service like this from everyone. Most Bluetooth handsfree aren't, you still have to push the button on the device to answer. The BlueAnt S1 is truely hands off, just say " Answer ", my hands never come off the steering wheel and my eyes never left the road. I love it when the product write-up turns out to be true. Again thanks for a great product, a great price, and fast delivery."

"The car speakerphone I purchased arrived on time and so far seems to work great."

"N1 wireless is the worst online retailer I've ever delt with. They didn't acknowledge my order for several days. The "new" product the sent was open and defective. They make you pay for return postage and charge a ridulous "restocking fee" on a defective item."

"This is the greatest bluetooth ever made............it has the clearest voice quality of all the ones I've tried so far. It's small aize and superior comfort puts it ahead of it's class."

"This place sucks. I bought a samsung M8800 and paid for 2-3 day shipping on 9 days ago and still don't even have a shipping #. the status says pre-authorized, and I emailed them on the 10th and haven't heard back from them yet. My order confirmation says allow 2 days for processing before recieving a shipping confirmation. Well it's been over a week and i still don't have it. I also called them but it just keeps saying the mailbox is full and that i'm not allowed to leave a message. This was a present for my girlfriends b-day. DONT ORDER FROM HERE."

"N1Wireless.com had the best price for the product I was looking for. The transaction was easy to process, and I received an immediate email confirmation.
My product was shipped and arrived in a timely manner, well packaged.
The only recommendation, would be to send an email notification, once product ships with tracking numbers.
Thanks,
Virgil Rucker"

"Excellent product and price. Could use a little better description, but it was exactly what I was looking for. Order processing was smooth and shipping was fast. "

"Received the Voyager 855 bluetooth headset within 5 days considering being in Hawaii. It was shipped from Brooklyn, NY. Driving and cell phone usage here in Hawaii will change as of 1 Jul 09 and a lot of people are looking to buy quality headsets. I chose the Plantronics 855 based on user reviews, price and innovativeness. Mililani, HI"

"I ordered Motorola H15 headset. Their website didn't mention anything about not receiving in original packing. Also, I didnot receive desktop charger which comes with the headset. I sent 3 emails on this and didnot get any response. Also my headset was defective from day 1. Finally I just contacted Motorola to replace the head set."

"I should have did more research on this company before i bought from them,most of the reviews are negative for bad customer service. I was surprised to get what i actually ordered in a timely matter without problems. Great prices but still a little sketchy buying from reading their reviews."