"Usually, you need customer support when you have a problem. But, with NCIX, it's almost entertaining to contact the customer support. They are nice and fix all your problem. Best customer support I have ever seen. The customer support agent also follow the problem until its fix. Customer support agent Jonathan is the best.
You could say : Hey, you called customer support, it means you got problem with NCIX? Not really. I often contact the customer support for informations, help to choose a product or to make sure I correctly ordered my stuff.
They are professional, nice to talk and even do joke. As a french canadian, it's not always easy for a not-anglophone to call on the phone so the live chat is the best. Jonathan always answered fast even if he is chatting with 7 people at the same time. This guy is a beast. You would ask him litterally ANYTHING and he would do it. I said ANYTHING.
It happens I buy stuff on Amazon.ca since NCIX doesn't have much gear for phone (meh, no shiitzzle, it's a computer hardware reseller) but when I had to contact Amazon, it was a real pain in the arse. NCIX is always the best.
Products price are mostly lower than other website if not the same. They got very often free ground shipping which is nice. Orders usually leave during the day if you do it early, else it leave the day after. Then it's not NCIX job if it takes 2 days or 3 weeks to come by your house. It usually depends of Canada Post or Purolator."
"Best customer service I have ever had. He clearly loves his job and enjoys helping customers. A++"
"I bought an FX-8350 and a msi 970a Krait edition motherboard from Ncix.com. The delivery took 2 days ( xpress shipping) which was great and the packaging was secure with a lot of plastic bubble to protect everything. I didn't received a game coupon included with the FX-8350 but the customer support helped me get it really fast and they were really nice."
"I would've had no idea what laptop to buy if it wasn't for Brad B. He helped me find one that was everything that I wanted for my going to university all while showing exquisite professionalism. He was very friendly, very knowledgeable and above all, had a wonderful sense of humor. I would like to personally thank him for all his hard work. "
"Their customer support staff were very quick to respond to all of my questions, and they were prompt with verification and shipping. I will get my graphics card far sooner then the guaranteed date because of their efficiency.
Not my first purchase from NCIX, and most definitely not my last!
NCIX also had the cheapest price among Newegg, Amazon, and my local computer store, and that is before the mail in rebate! I can't recommend NCIX enough to everyone I know.
"
"If it wasn't for Brad B., Senior Customer Care Representative, NCIX would have definitely lost a customer. But thanks to his professionalism and care for his customers Brad showed me that NCIX cares about it's customers. He went above and beyond his duties to help me throughout the process of my order and I would like to personally thank him. Well done Brad, your commitment to your job is greatly appreciated. Thank you,
Marco Palladini"
"I was in the market for a new zowie mouse after about a week of scowering the internet NCIX was the first to stock the one i wanted.. With the zowie recall many stores had problems getting them in stock.
Fast foward to the day they got them in stock and I had no option for free shipping nor eXpress shipping. A quick reply from customer care noted that if it was showing no shipping it would be one of 3 factors. After those 3 factors were ruled out by me and one of the customer care team members. (Brad B) decided he would cover the cost for the shipping. They replied in about an hour and a half the first time and then every 10-30 minutes after that.
I could honestly say that I've never felt more comfortable shopping online. It has made the online shopping experience feel lIke an in store one. They infact did end up giving me free shipping and they might even price match it. You can tell people working there really like their job and that they are not just doing it for the money but rather the passion for computer hardware and to make people happy.
Sincerely,
A Happy NCIX customer."
"Their price matching policy makes them competitive, and their customer support (via email) was fast and very helpful.
They're generally my go-to for computer parts, compared to local competition."
"I bought my entire parts of my new desktop and all of items marked with "in stock" delivered the next day!! I was very happy with packing, of course item was in awesome condition. I also really liked the price. discount on GPU and CPU was higher than any other websites. I tried to find cheaper place so I went around about 5 other technique websites. my best experience with NCIX was the customer service. I had few problems about shipping delay (because it was out of stock) and order cancellation so I called NCIX customer service. The guy who helped me was very polite and caring about my problem. he solved my problems straight forward. I would definitely recommend this site to my friends, family and come back for more stuffs for myself also. "
"Brad help me with my shipping and what cpu i should choose was almost sending me msg instantly very nice and talkative he should get a promotion "
"Awesome customer service. Always ready to do whatever it takes to make the customer happy. "
"dialogue with the technician *Darrell* was impeccable despite my poor English. it was clear and precise to help me. I am fully satisfied with the service. I will recommend NCIX."
"I bought a laptop through their website and after 6 hours later they emailed me and cancelled my order (without my consent) because they said there was the SKU from the supplier messed up their system. This isn't my fault nor my problem. I even have a receipt with order and payment confirmation! They "
"I just bought my first custom PC in over a decade and splurged to get a good gaming rig. I got an email within a day from Leadthaniel personally telling me that he will be the one building my rig and that all the parts are in the warehouse so he will be starting soon and to expect a turnaround of 7-10 days.
Awesome getting to communicate with the person building your rig. It's the tech equivalent of meeting the craftsman who spent a year building your $300,000 watch that you bought from Switzerland. Or meeting the team whose hands, not robots, stitched every centimeter of leather in your new Bentley.
When I replied commenting on his name and to let him know how excited I was to get my computer he replied back the same day with thanks and this is how relationships with companies should be carried out.
Awesome service so far. I will update when the rig arrives."
"Leadthaniel was amazing helping me through my large order and went out of his way to find items that were in-stock!
Thank you so much!"