"I needed to RMA a SSD I bought from NCIX back in 2011. Obviously I had thrown out the receipt that was needed to complete the RMA process from Kingston.

I called NCIX in the hopes of trying to recover my invoice. Jonathan on the line was very helpful and worked with me through every step to recover the invoice, prepare it and email it to me. I'm very happy with the level of professionalism he showed during the call.

"

"Minimu of 25 characters and a maximum of 5000 characters."

"I had very helpful, speedy, and useful information and assistance provided to me over live support by Jon. I would highly recommend dealing with this individual again and personally am happy of my purchase decision of choosing NCIX."

"Jon is an awesome dude. I try everything that is possible for him to satisfy the customer. Give him a promotion right now or I will do it myself.

Keep up the good work dude.

For the horde!"

"I had asked nick if there was anyway to give him the credit for being a model employee. Most people don't take the time; when they've had a good customer service rep. I don't mind when I think it's grisly warranted and with nick I do. I want to make sure that from a customers perspective he provided me with the best experience, and should be accommodated as such. At least get him a coffee for me"

"I had given up hope of getting the video cards i wanted, nothing was in stock, but somehow jonathan H. was able to help get me 2 cards shipped out express that day! thanks to him i will be returning to NCIX for sure."

"Jon from live chat helped out with my mouse pad order"

"i order my new computer there and wow im soo happy with the service all along my ordering process i got question that was respond fast and clear ! and i got trouble with my order and i contact the live chat and Jon help me fast and great im really satisfied !"

"Needed to change an item on the order. I had a very quick and supportive person on the other end, who also sent me memes after everything was resolved and made my day 10 times better."

"I visit NCIX at Richmond on a monthly basis and everytime i go there i am greeted with a welcoming smile and great customer service from Wilfred. I feel that it is the best NCIX I visit."

"I've been shopping at NCIX since the 90's. The only time I shop elsewhere is when they don't have something in stock.

NCIX has acceptable turn around times for support tickets, intelligent tech support that actually understands computer components and always seem to go above and beyond to answer my questions and concerns.

With their incredibly simple and straight forward Price Matching system it's easy to see why NCIX remains a constant market force in an ever changing industry. Simply put, NCIX wants your business and they are willing to earn it from you.

Very rarely do I ever need to return anything to them, but when I do it's always as simple as contacting tech support and getting the RMA established. As far as online sales go, I'm still yet to experience any other etailer come remotely close to the service, consistency and speed at which NCIX processes my orders and responds to support requests.

In short, NCIX's own slogan is as transparent as it gets, "Great technology, selection & service". "

"ncix has the best costumer experience I have seen so far. They are my first recommendation for anyone."

"The first support specialists i contacted, Eric and Katie, were terrible. They were very vague and wouldn't compensate free shipping even though I had been waiting for 3 weeks for my product (It was instock at the time i ordered it). I was told there was a delay and it should be expected after the 2nd week but it wasn't so you can imagine my frustration as this was my 2nd time contacting them. I ended up contacting Live support and the support specialist there (Jon) was amazing. He solved everything for me within 2 minutes. I literally only had to send him ONE message. Jon said he would send the order out today and it could be here by Monday or i could pick it up instore today (EVEN BETTER) and refunded me the shipping costs. He did all this within minutes and i was able to make it to the store before closing. Bravo to Jon. Give this guy a raise.

Also, NCIX should consider individual rating/feedback systems for support specialists.

Overall: I'm skeptical of ordering from NCIX again but if you ever encounter a problem contact LIVE support and not this useless inbox/message system. I'm only giving 5 stars solely because of Jon. Otherwise i would give NCIX a fat 0/5 stars. "

"Shout out to Eric L. and NCIX for the great customer service I received when I purchased my new laptop. Great job!"

"Like the title say, the service I received was beautiful. Great customer service. Everything was clear, fast and easy to deal with. My needs were taken care of efficiently and with all the attention in the world. Thank you for you time!"