"John was awesome in getting my stuff shipped out.

Thanks!"

"Been a customer for 4~5 years and NCIX is by far the best store in Canada. I have been tempted a couple times by stores such as memoryexpress and such but NCIX's customer service keeps me a customer.

NCIX's customer service responds quickly and help you as best as they can. Whether your order was in person / online, 3 weeks ago or 5 years ago."

"NCIX Has great customer service. They helped me many many times with my video card purchase. Allen was patient and courteous and did everything possible to assist me when I had problems. Finally I returned the item and was refunded promptly. You could not ask for better customer service. GREAT company. I could not be more satisfied."

"Fast response via email and easy to deal with. Price matching works great for the consumer and I have never had one rejected. Collecting rewards points actually leads to something useful, like free shipping."

"I've been doing my computer parts buying at NCIX for over 15 years under several purchasing accounts and It's always been the best place as far as price goes. I'm especially happy to have been helped on my last order by Jonathan Hart.

I was having difficulty with the order and needed help and Jonathan was more than helpful. He was quick and efficient and helped me solve my problem in a very clever way and in a timely manner. You could tell he really knew his job well. Over all the years I've done business at NCIX, Jonathan was probably the friendliest and most knowledgeable person I've had the pleasure of dealing with and there's been a lot of good people I've spoken to at NCIX in the past.

It's employees like Jonathan that make it easier to decide where you're going to spend your money when you know that your buying decisions are backed up with top notch customer service people. Thanks NCIX and thank you Jonathan Hart.

Tim Q."

"My tv was (near DOA), the return process was a bit long but no mater what, it worked.

I'd like any one knows the ncix rep (Darrel Graeme) a really good asset for this company, he can deal with some difficult situation and difficult poeple like me! All this with professionalism and class. There is so much rep (in your kind of companie) who doesn't care of their job and their customers that I take the time to write this message which is very singular in my case!

Thanks, Sylvain Cote.


My sincere appreciation, Sylvain!"

"Jon was extremely helpful, went above and beyond to assist with my order, both explaining the delay in the shipment (which i might add, should be able to list what items are coming on what tracking # to avoid confusion) and assisted me with my open box purchase.
Definitely would appreciate his help again in the future."

"Much appreciated when someone takes that extra step to make a customer happy. In this case Katie did just that by substituting a similar product for the one that I ordered which was out of stock. Now I don't have to wait ... Thanks again Katie."

"Just put together a new rig. Fast free 2 day ground shipping. And Jonathan Hart at NCIX has kindly worked with me on swapping a backordered item."

"I recently bought a high-end PC from your site, something I have always wanted to do. And I really need to extend how appreciative, thankful and greateful I am of my PC Advisor Leadthaniel. He put this machine together for me, e-mailed me, contacted me about things that wouldn't work with it and made excellent recommendations to better it. And after it shipped I was still able to talk to him about some issue I was having with it and he resolved them for me. Your customer service is excellent. Please continue to do so. I'll be a repeat customer. "

"After finally buying all my PC hardware I was eagerly awaiting the final pieces to arrive only to realise that a few of my items were on backorder. After contacting customer support I received a prompt email from Katie Schwartzman, she helped me out and got my stuff sent from a different warehouse. Really good service and will be looking to shop at NCIX again."

"I needed a copy of a very old invoice for RMA purposes and was looked after immediately. NCIX sent me a PDF of the invoice in one business day.

This is what customer service should be."

"I purchased a video card with a free game promotion. I didn't receive the code in my email after i had purchased it. A nice person named Brad B at customer service was very helpful and resolved the issue for me. I'm very pleased with my experience and will be making all of my purchases with NCIX in the future. "

"My customer service representative was helpful and took care of my concerns. Any dissatisfaction I found I believe was beyond the control of the representative (Paypal taking its time with the payment and the product being out of stock). I was otherwise well taken care of and satisfied with my service. "

"I have had the best experience with customer service over the past week from Johnathan H at NCIX phone support.

I ordered my graphics card and Ram late in the evening and made an error in one of my selections. I had reciece help from Jonathan the next morning, he was quick (I was calling from work on my break) and when he placed me on hold the line dropped. He then called me back and left a voice mail(I was attempting to call back). the voicemail said he would call back again in two minutes, while listening to that he called again and resolved my issue.

Again with the same shipment I had received it past delivery standards, I again called NCIX support and got Johnthan, I explained that delivery standard had not been met, and also needed a tracking number for another shipment, he advised that the shipment wouldn't likely leave until tomorrow however he sent and email stating he would be sure I got an email of the tracking number as soon as it was sent. he also was able to provide a refund on my late delivery.


All around above and beyond customer service, will definitely be looking forward to future purchases from ncix knowing that there is such great customer service.


- Patrick J
"