"I was very excited to purchase my first foldable bicycle and I decided to not skip corners and go to a site that seemed to try its best to make the customer happy. I ordered a Montague Crosstown (which costed more than the amazon prime order) to be fully tuned and ready to ride out of the box. I was met with a bicycle which needed the brakes to be adjusted slightly and the most frustrating thing was the handlebars came completely misaligned! I spent a good part of my night trying to adjust the handlebars straight than riding around. I was really disappointed that I had to do so much work to get my bicycle riding straight (I still can't get the handlebars to feel 100% straight...) I love the reviews and input this website gives to the bicycles, but I was really disappointed with this order."
"I had the pleasure of speaking to the owner on the phone. I'd never have known he was the owner, as he was not the least arrogant or self serving.
He was incredibly helpfull and a joy to talk to. Not what I exspected from a N.Y.C. owner."
"Everything delivered on time and in good order"
"Still waiting in product that is now back ordered. May not get in time for our move. "
"Amazing customer service!!"
"Was delighted with the help they gave me before the sale to choose the right scooter. Very happy with their quick shipping. LOVE my new scooter. "
"NYCEwheels is an excellent company. Throughout the order process they provided me with timely status updates and answered my (many) questions promptly and professionally. When I initially placed the order for the KickPed, they were waiting on a new shipment from the company out of California that custom designs and manufactures the scooter for them. Roberto, from customer service, contacted me to see if I wanted to wait for the order to be fulfilled or if I would prefer a refund -- he also provided an estimate for when the scooter would be available to ship. I chose to wait since I was convinced at the time that the KickPed was the best scooter on the market for a city commuter. And I couldn't be more pleased with my decision. The KickPed is unrivaled: solidly built, lightweight, with minimal moving parts (read: things that will inevitably break), the KickPed is a head above the competition.
Overall, NYCEwheels is a company that provides both excellent customer service and an excellent product. "
"Fast delivery. Bicycle contents packed well and completely intact without any damage upon delivery. The montague folding bicycle is resonably priced and the included free $75 value bicycle tuneup is a bonus. Bicycle was ready to be used right out of the packing carton. Will purchase again from this merchant."
"After my online purchase. I got a email about my purchase & that I would get a tracking # after the Paypal purchase went through. I kept checking my email, bank account & Paypal but never received a tracking #. At first I thought I was scammed. I ordered on a Friday & recieved the Scooter on Tuesday. I would have been more at ease if they would have at least emailed me the day it was sent out. I live in Kingston, PA. So it didn't have to go fair from NYC. The other thing is that after my purchase I found the same scooter on ebay cheaper with free shipping. I know it is hard to compete with that but if they are not willing to contact about it being shipped or when I did recieve it to ask what I thought from them it doesn't say much about the company. I should have just bought it from ebay then. I am not tryong to be mean & I probably will buy from them again just would like to be treated as a customer & not just an order. Oh gotta say I love my scooter. Thank You NYCEwheels."
"Order in NYCEwheels was very easy and i made contact every time whith de seller for any doubt.
They ask me every question i made and help me for the shipment to bring me the order in the day i need it.
The people are very friendly and they give me faster answers to my questions."
"Good communication, great packaging, just a pity that you don't ship overseas (however I overcame that problem). Thank you."
"They did everthing an on-line seller should;complete with package tracking."
"I've been dreaming of getting a Brompton for a long time- Thanks for the prompt delivery- Robert Quentin Hyde"
"My online order was acknowledged and confirmed on May 16th. The item is a 36v, 7ah, e-bike battery, that according to my e-mail order was mailed via ground the same day and estimated a few days for delivery. The order has not yet arrived. I am trying to be patient but fear it has been lost!"
"NYCEwheels has been very professional with my order. They sent me an e-mail the second the realized my item I wanted was out of stock. They also let me know when they would get the item and that they would send it out with an exact date. I would buy from them again just for the great customer service!"