"I purchased a 6 month alignment package from them and had them do an alignment. After I got my car back I looked under the car and found that the centrics that lock down the adjustments was not locked down and was out of position. I took it back a weeke later and asked them to redo it and explained what was wrong. I go back to pick up my car and I notice right away its the same way. I questioned why it was still not right and the guy tried to tell me its ok and that it was another problem. I took it to another store and had them do it the right way but I'll never go back there again. I also notice that some of the specs from the alignments they did were still not acceptible but they left it that way anyways."

"I went in Mcmurray ntb for a simple oi change my vehicle only has 16000 miles on it and they tried to sell me rotors failed me for dirty fluids illegal as heck went to dealer nothing is wrong with my car dont go there"

"NTB is an automotive service chain, specializing (per their logo) in tires, service, brakes, and batteries. I have purchased an alignment program from NTB which was supposed to cover on-demand wheel alignment service for my vehicle, Jaguar XJ8. I had prepaid for a 5-year program, costing $180.
On 05/12/2009 I took my car to the NTB branch at 871 E Dundee, Palatine, IL. I was told the service was completed, the car was returned to me, and a report provided. Being in a hurry, I did not have a chance to review the report on the spot, but rather read it later that day. On review I found that approximately one third of the adjustments specified were not performed.
I went back approximately a week later and asked for an explanation. In total, I spent 30 minutes at the branch that day and spoke with at least 4 different people, who all attempted to give me different explanations. Some of these were "we don't do this, even though it is necessary"; "it is impossible"; "we have adjusted other parameters to compensate for the ones we didn't perform". I finally spoke with Dean who was presented as the manager. Dean demonstrated that he had no practical understanding of the alignment procedure, being unable to even explain the marketing poster/diagram haging in the store. Dean was, however, adamant that I had an unreasonable request and that the missing adjustments were simply not possible to do on a Jaguar. My conversation with Dean concluded with an understanding that I would seek information from Jaguar itself, and if I was proven correct, a refund would be issued.
I contacted Jaguar and was told that all the adjustments specified were possible and necessary. I had taken the car to a different service facility, and had another alignment performed at a cost of over $100.
I contacted Dean with these findings and he suggested I come to the store so he could issue the refund. I paid another visit to the store on 05/7. I provided Dean with the copy of the most recent complete alignment performed, the receipt for my original payment, credit card information for the refund to be issued to, and a signature - everything Dean had asked for. We agreed that the refund should be prorated based on the timing of the original purchase and I would receive 50% of the original cost. Dean had advised me that it may take 2-3 days to get the refund processed.
On 06/12, having not seen the refund go through, I contacted Dean by phone. Dean informed me that he has not forgotten, but was having trouble "dealing with corporate". He said I should see the refund no later than Monday 06/15, and that he would issue the refund out of his own pocket if necessary. I advised Dean that I suspected him of being less than forthcoming, and that I was tired of chasing empty promises. I also advised him that if the refund wasn't posted by 06/15 I would seek redress through other channels.
On Monday 06/15 I was contacted by phone by a gentleman who identified himself as Rob, Dean's boss. Asked for his last name, he said something that sounded like Ariadna, but refused to provide a spelling. Rob was completely unfamiliar with the situation, or the conversations I'd had with Dean. Rob then proceeded to look for a reason to make me physically make another trip to his branch. First he insisted that I bring the car in so they could make another attempt at aligning it. I informed him that the service was already completed by a 3rd party, and in any case I no longer trust NTB staff sufficiently to turn my car over to them. Next he demanded receipts, to which I informed him that Dean already had those. Next he demanded I come in to provide a signature, to which I responded that Dean already had my signature, that I did not intend wasting any additional time driving back and forth, and if he needed any additional signatures from me, I would oblige by fax. At this point Rob declared that nothing would happen until I came to the store and hung up."

"I had a set of tires installed which WAS done quickly, efficiently, and with good workmanship. A technician checked the suspension and steering prior to the installation, and found the outer tie rod ends had excessive play so an alignment could not be done until they were replaced. Having been a vehicle dealership parts manager, I was quite familiar with parts prices, jobber discounts, and typical markup percentages, so declined the offer of the salesman to look up the cost of the parts. I have checked and could have bought the 2 parts at retail for a total of from $60 to under $150 depending on brand. Working from their likely jobber discount cost, my cost including their markup should not have exceeded $150 at the very max. I was charged $300 for the parts, a whopping and excessive markup of somewhat over 300%! Not to mention the $88 labor charge for a job I could have easily done myself in my driveway in 1/2 an hour. I will NEVER patronize NTB again and have lodged complaints everywhere I can find to do so."

"I WILL NEVER AGAIN BE A CUSTOMER OF NTB!!!
I took my car (2003 Hyundai XG350) into the Crystal Lake, IL NTB store to purchase a replacement tire for a large puncture of the rear passenger side tire and for a tire rotation. We had not made an appointment. I had originally purchased a complete set of replacement tires for this car from this store in March, 2006. First, the only replacement tire the store had that would fit my car was a much more expensive Firestone tire. We decided to proceed, as my car was completely undriveable without a replacement. Over two hours later, we left. We had watched the technician from the glass window in the waiting room, and he did not seem to be working very efficiently. One and 1/2 weeks later, I began to notice a thumping noise under my car. Then, exactly two weeks later, the thumping noise increased and my car became undriveable. I stopped at the nearest tire dealer, which happened to be the NTB store in Rolling Meadows, IL. I arrived around 5:00 p.m. and left at 8:40 p.m. After waiting well over an hour before the technician got to my car, he finally put it up on the lift and pointed out to me that there were missing lugnuts and that one of the tire bolts had actually fallen out, probably because the new tire had not been installed properly. He also looked at my brakes while the tire was off, and attempted to sell me a brake repair job that was in excess of $500. I told him that my brakes had been completely replaced shortly over a year ago, that was not my concern at the time and that all I wanted was for my tire to be repaired so I could get home that evening. Because of the broken and missing nuts and bolts, he repaired my tire and recommended I drop my car the next day at the NTB in Crystal Lake for further repairs. They replaced the missing parts, but miscommunication between the two stores led to an incorrect parts order. I still had to wait until the Crystal Lake store manager could get the correct ones. I was assured that it would take just a few minutes to replace the lug bolts.I insisted that I would bring my car in on the way to work on Friday, December 12, and that I had better be in and out in less than 1/2 an hour, which happened. Most of the aggravation mentioned above did not cost me anything, we're sure because NTB recognized that their incompetence cost me a great deal of lost time and nearly cost me my life! I have told this story to many of my friends and coworkers in the hope that they won't experience the same inconvenience and risks involved in using this tire dealer."