"Had a complete new AC unit installed in my car last year, apparently not done correctly. Everything seemed fine and I was happy..........right up until it seized up due to metal shaving being in the system thanks to it being installed incorrectly. The problem with this??? When the compressor seized up, it ripped my brand new serpentine belt in half as i was heading out to work. Luckily I had not gotten on the freeway yet for my hour drive. I was without a car for several days. Called around and finally got someone to tow it in for less than $400! The NTB I had it installed at was now called Big O'. So they charged me to put on a new belt and I had to pay EXTRA for a bypass kit since the belt would be useless with the compressor seized up. I was told to call NTB at another location and they would take care of it. So I did, guy told me I had to take it over to him. I had politely told him it did not run without belt (this was before paying for the repairs), he told me to have it towed! There was no way! It was going to cost me about $800 or more since it was 45 minutes across town!!! NTB said they could not help me if I did not bring it in. So I paid for the repairs (Big O' is associated with NTB) and drove it over that weekend waited for about two hours only to be told I would have to take it back over to Big O'. I was told that corporate was going to make them complete ALL repairs and I would not be charged. Called Big O' the following week to make an appointment to drop my car off. I was politely told my AC was no longer under warranty and that I had to take it back over to NTB! Took me over two weeks of calling several times a day to get NTB to tell me that since the AC warranty had expired, there was nothing they could do unless I WANTED TO PAY them to reinstall a new AC unit!! As if I would EVER take my car back to them! I had about $7000 in work completed on my car by them last year, now I have to wonder if I am driving my children and myself around in a death trap waiting to happen! They would not even refund me for the repairs I had to pay for thanks to them installing the AC wrong! They hire kids off the street, with little to no experience and let the work on your car. The life of you and your family mean nothing to them nor are they willing to man up and pay for damages caused by their so called service! I suggest doing all the research you can to make sure you are not dealing with any subsidiary of this company! They simple DO NOT CARE! Once they have your money, kiss your **** goodbye!"
"Did good job balancing all my tires at 2611 S. Loop w . Manager Jermaine I"
"This was the location on Coit and Spring Creek. This was the first and last time i went there. Drove up to have an oil change but was told i would need an appointment. So I take an appointment for the next day. I drive up 10 mins early and then was informed it would be one and a half hour wait. I questioned that and was told that some people showed up behind scheduled appointments so they would be accommodated first. So it looks like he was telling me the other customer would write a bad review and in fear of that he bumped me for coming on time than the other who did not care for time. Hardly a justification. Anyway i learned a lesson."
"I made an appointment to bring in 2 vehicles. One for a simple nail removal and plug, the other for a rotate, balance and alignment. I took off a day of work to go to my appointment and have this work done. I arrived on time for my appointments only to be told the computers were down and they can't do anything? I said "can you just plug the tire and we will leave the van and pick it up later and the end of the day" I was told NO, I asked again, can you at least plug the nail hole? NO...
I will never go back and will continue to write this review on any site I can find. Your customer service is appalling. I cant believe you could not honor your commitments. You know they still make a pen and paper.. Write it down !! "
"I just want to explain what happened to me at NTB today so no one else is taken advantage of like I was. Yesterday, I made an appointment to have my oil changed today. NTB's advertisement outside says $19.99 oil change. Every time I take my car somewhere to get the oil changed, the price is usually $20-$35, which is completely understandable. So I dropped my car off and emphasized that I ONLY wanted the most basic oil change that they offered (which is what I get everywhere with no problems). They said Okay, and I left. 2 hours later, I got a call that my car could ONLY take synthetic oil and nothing else. They stressed this point and really made me feel like I had no choice in the matter. So then I was told, 3 1/2 hours after my appointment time, that my car was ready. I went to pick it up and was not told the price. I was only told to swipe my card. Because the woman on the phone did not mention the new price, I assumed that it would be about $10-$20 more than the normal oil. As I went to sign the screen, I noticed the price... $77.37!
When I asked about the price, the woman told me that they HAD to use the $70 synthetic oil for my car because that's what Toyota Venzas require. That is absolute crap. I've taken my car to at least 5 different car places in the past and have only been told that synthetic oil is suggested but certainly not required. Bottom line, I feel like these crooks saw a young girl come into their store with no knowledge of this stuff and thought they could take advantage of her. Further, they waited until I had dropped my car off to tell me that they would be doing something other than what I wanted. Additionally, they made absolutely no mention of the new price until I had already swiped my card and I inquired about it.
These people quadrupled the price of my oil change and showed a serious lack of customer service in the process. This was my first and LAST time at NTB. PLEASE do not make the same mistake I did. Take your business elsewhere! I know that my family and I certainly will!!"
"Terrytown advertise buy four tires get two free. But must buy 'value instillation package' . Sounded fine. The tires cost $175 each if purchased separately. So $350 plus the cost of the package. Was quoted $850 total! SOME VALUE. $500 for the instillation package. "
"My experience is with the Fairview Heights Illinois location but I’ve had bad experiences with other locations in the past, just never “go online and write a review” bad. Robert is my guy at this location, I’m assuming he’s the manager. I had called in on a Monday and scheduled brake service for my vehicle, gave them all the particulars on what needed to be done and got it scheduled for that Friday. Note: I didn’t schedule a brake check, I scheduled the service. I also had a tire with a screw in it and went ahead and scheduled that on top of the brakes but specifically pointed out that although I was getting brakes done on both axles, it was the drums in the rear that were starting to grind when I stopped. I dropped the vehicle off that Friday and the work order was created to replace the pads in the front and the shoes in the rear, along with the tire patch. I get a call from Robert that following Saturday at 1500 saying they hadn’t done a thing. Apparently they went to start on it and realized they didn’t have the parts in stock for the rear drums, so he says they needed to get them from the dealer but “the guy” wasn’t calling him back. I asked why they were just now realizing they didn’t have the parts when I’ve had the service scheduled for a week, to which he replied that “He,” meaning the guy who’d created the work order when I dropped the vehicle off, probably thought it had discs in the rear. I said you’ve had my vehicle information for a week now and you were aware of what needed to be done, and they don’t make this model with discs in the rear, also I specified that the drums in the rear were the main issue. He did offer to get started on the front discs, even though they had told me all the work would be done by Saturday afternoon, so I told him forget it, I’ll come get the vehicle, and of course when I arrive the tire hasn’t been patched either. I asked Robert why they couldn’t even patch the tire and he says “I didn’t know anything about a tire, I was just calling about the brakes.” I said it’s right there on the work order that I needed the tire repaired and instead of looking at the work order he just repeated himself. I don’t want to get on any broad rant here but this is the inherent problem with these chains, Robert isn’t losing any sleep over this debacle. If you have a mom and pop repair or tire shop in your area support it. Avoid NTB!
"
"I went to NTB, Canton Ga. on a Thursday, told them I needed tires BEFORE NEXT Wednesday as I'd be traveling out of town that evening. They ordered the tires, said 3 business days. With the weekend being 3rd day, it'd be Monday. I told them FINE, order them.
I called on Sat to see what time they were normally delivered, "uhhhhh, anytime really. From 8'ish to 4 or so. I'll have her call you immediately when they come off the truck.
I never heard ANYTHING from them, until I was leaving Mr.Tire Just down the street onWednesday afternoon.
At Mr. Tire, total drive out package, mounting, fluids, alignment, etc. DONE.
NTB only "checked and advised" then added cost if you had it done.
NTB....Never Take it Back.
"
"We have been buying tires from NTB in Hixson, TN for a long time--we generally have been satisfied with the price and quality of the tires and the warranty service under their service plan. My husband had a flat recently while driving our Honda Civic, and drove to NTB on the spare to get the tire fixed, also asking them to replace a rear brake light that had gone out. Tire repair (under service plan) was fine, but they charged $51 for the replacing the brake light. Sounded way too high, since this isn't rocket science. Two different area mechanics (certified, with modern shops) later quoted us less than $10 for brake bulb replacement. Called the manager at NTB to complain, and were told that the time charged for repair was the same as the estimate used by the dealer, and that they charged less per hour than dealer would have. Also said that installing the brake light was more involved than some of the other lights. He said the people I had talked to were small shops, that NTB was a big company and once he entered it in the computer, the charge was automatically calculated and couldn't be changed. I told him that it sounded like that was a good reason not use NTB anymore. Out of curiosity, I then called the service department at the Honda dealer to ask the charge for replacing a brake light bulb in our car, and the service department transferred me to their parts department who told me that if we bought the part (bulb) from them, the service department would generally put it in for free--didn't sound like it would be $50+ under any circumstances. We will not have mechanical work done at NTB again, and are reconsidering whether to buy tires there, since it doesn't sound like they are trustworthy anymore. Have given "somewhat dissatisfied" instead of lowest rating because they satisfactorily repaired the tire under warranty."
"Here's an interesting story about some experiences I and my daughter had a while ago with the NTB store in Newington, NH.
Being new to this area, I asked my son in law where he got his oil changed, and he recommended NTB. I got an appointment for 4/19/15 and went in, trusting that my son in law’s recommendation was a good one. After a wait of perhaps a half hour, the technician came out and asked me if I’d heard a lot of noise from the car’s front end. I said no; he said the right front wheel bearings were “bad, really bad.” I told him that was strange, as the right front wheel bearings had been replaced in October, so I’d look into it. He came out again a bit later, to tell me that the cabin air filter was jammed with mouse droppings and paper. I asked how long it would take to replace and what the cost would be. I was told it would take about another half hour and would cost about $80. Since I was running late to an appointment, I told him I’d take care of it.
When my car was brought around for pick up, I saw debris from the cabin air filter on the floor on the passenger side, and the glove box would not close. They took the car back in, cleaned up some of the debris, and fixed the glove box so it did close. However, I was still left with a mess of torn up tissues and other debris scattered over my CDs and the floor. And as if that wasn’t bad enough, I noticed on the sticker to remind me of when my next oil change was due, the date was wrong, and the number of miles was not 3,000 more, but 30,000.
Later that day, unbeknownst to me, my daughter also went to NTB for an oil change and inspection. She later told me that her whole glove box was left on the passenger side of the floor, necessitating the car to be taken back in and this issue addressed. She was told the serpentine belt was cracked and should be replaced soon. She was advised verbally that while there was a power steering leak, the car passed inspection. In the course of settling her bill, she informed the cashier that the same issue with the glove box had happened to me, and she was told that they would contact me to offer me a free oil change; I never heard from them.
After she left, she heard a strange noise from the front of the car, pulled over, and discovered that the rod to hold up the hood was not put in securely. She snapped it into place, but still heard the noise, so returned to NTB. She was told the hood over the air filter was not closed properly; after addressing this, the noise was gone. Interestingly, during the service visit, she had been told the air filter needed to be replaced, but NTB did not do this.
On May 14, my daughter was pulled over by police in Dover, NH. She said the officer told her that her car was out of inspection; she pulled out the paperwork she’d been given at NTB on 4/9, thinking it showed a passed inspection. She was shocked to find that in fact, her car had been failed, with the power steering leak noted as the reason. Later that day, she took her car to Bill Dube, a Toyota dealer in Dover and was told that there was no power steering leak, and even had there been one, it would not have been a cause for inspection failure. Additionally, the serpentine belt was determined to be acceptable. The car passed inspection.
After I sent them a letter describing these incidents, and requesting compensation, on 6/29 I spoke to Adam Sutton, of NTB, who went over the letter with me, and said all that NTB was willing to refund me and my daughter was the cost of our oil changes and her inspection; this came to a grand total of $59.66. I agreed to this amount.
Not having received squat after that phone conversation, I called Mr. Sutton on 7/28. He was on vacation at that time, and said the checks were being processed, whatever that meant, and he would get back to me.
I let another month go by – I was patient – and since there were still no checks received by either me or my daughter, I again called Mr. Sutton on 8/21. He assured me that the checks were mailed out that week. One would come to me, one to my daughter. Fine. I waited.
Guess what? This is easy – to date, no checks have been received by either me or my daughter. Something tells me we are being strung along, and now I am no longer patient.
I told them in another letter that if I did not receive the checks as promised, I would go onto every website I could find to review NTB and warn others of how awful a company this is. This is beyond rude, beyond ridiculous, and these folks shouldn't be in business if this is how they treat customers."
"I purchased 2 tires a few years and spent over 400 dollars for my Boxster. After a few months one of the tires failed. The dealer charged me 85 dollars to fix a remount the tire. A few weeks later the other tire failed. It turns out THIS location used bad value stems that cracked and caused the tire to fail. I'm ready to buy new tires but it won't be from this dealer. I been wanting to write this up for awhile. "
"Set a appointment for 12 noon for oil change, was there at 11:55 and was told by rude employee that I had to wait 1-1 1/2 hour wait. Rude employee told me if I went to DR. office I have to wait. LOL, I don't think NTB should compare them with a DR. office, maybe a circus! "
"WORST COMPANY EVER!!! So angry that I took my car to them for a wheel alignment. Never again!! Wish I had done my research first. We had to call the police!! Even Facebook has a page about them. I suggest you visit them first before taking your car to NTB. https://www.facebook.com/NTBSUCK?ref=aymt_homepage_panel"
"Saw a promo online and made appointment at local NTB (Affton, MO). Got there and they didn't have my tires even though online said the tires were in stock and I had an appointment a week in advance! Then they said they had no idea what promo I was talking about and tried to bait-and-switch to sell me a different package for an extra $250! On the TV screen behind the desk the promo I had originally requested kept scrolling across the screen, which I pointed out, and they suddenly remembered that they have the promo. They didn't call when the car was in the garage or when it was ready like they said they would. Eventually, I called to find out if it was ready, at which time they tried to tell me I need a new battery. My battery is only 4 days old!!! They clearly didn't even look at the battery or even pop the hood. I questioned them about all this and they just made excuses about how busy they are. Even if that is an excuse for not calling me, which it isn't, it is no excuse for the bait-and-switch or trying to sell me a battery I don't need. They are liars and scammers. Your stereotypical auto repair rip-off. Don't trust anything they say! Never going back again, even if I have to pay more somewhere else."
"I came in last Sunday for 2 new tires (Irving, TX). They said it would be about 2 1/2 hours before they could even get to me. I said I can't wait that long. Then she said I could make an appointment so I did for the next Sunday at 1pm. I arrived 15 minutes early and didn't get to talk to anyone for 30 minutes. What good is making appointments if they can't keep their appointments??? I ended up leaving. What a waste of my time. I'll go elsewhere from now on.."