"I ordered a lens converter for a Panasonic Digital Camera. The price was in line with the market and the service was excellent. I received the item in a short time and it was securely packaged. I will definitely be considering you for further purchases."
"I am very happy with the case I purchase, I was worry that I would have to pay so much more, but when I found your prices so low it was great. I am so glad I found your site, and I intend on using you again. Thank you...."
"This was the second of two orders which were both processed immediately and shipped immediately to arrive the next day. I am very satisfied and happy with the product and the service."
"My opinion of NWV is mixed. On the one hand, they sent me a different battery than the one I ordered. It was a cheaper, lower capacity battery than what I paid for, so I was upset. However, when I called, they immediately apologized and offered a full refund or a second battery of the same kind (the original one I ordered was out of stock). I opted for the second battery, and it shipped the same day. Take that info for what you will. "
"Ultra fast shippment and the price of my Canon accessories is unbeatable !"
"After finding the nvwdirect website by googling a lens I was interested in, I used the "live chat" option to check if the item was in stock. A customer rep quickly emailed me with his phone# and extension. On calling him I discovered the item was not in stock, but he helped me find a substitute that was in stock."
"My order was shipped immediately and I received what I wanted within a couple days - that's about all I could ask for from any store."
"I received my items in a timely manner and they were exactly what I ordered. The site was easy to use and very informative and the customer service department answered all my questions swiftly. Thanks"
"I couldn't be more pleased with NWV Directs service. I bought a haze filter and polarizing filter and the salesperson who helped me presented me with some different quality and cost options that were very helpful in the final choice. The salesperson was very nice and there was absolutely no pushiness to buy any particular product. Their prices were the best I found and I received the lens filters in a few days. "
"BAIT AND SWITCH. THEY WANT YOU TO ORDER THIS DISCONTINUED FLASH SO THEY CAN SELL YOU A NEWER ONE. Got a phone call the day after placing the order. After emailing them to see what was the problem they just canceled the order and said the flash was discontinued. Very misleading website but they said they would change it. Web site says "usually ships in 1 to 2 days" but they did not have it in stock at all. UPDATE - THEY DID NOT CHANGE THEIR WEB SITE - AFTER 3 WEEKS IT STILL SAYS SHIPS IN 1 TO 2 DAYS BUT THEY DON'T HAVE THE ITEM AND THEY DIDN'T CHANGE THEIR WEB SITE LIKE THEY SAID THEY WOULD.
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"STAY AWAY - THEY USE BAIT AND SWITCH TACTICS.
About ten minutes after I wrote this review, I received a call from New World Video Direct's "Legal Department" implying that they would file a defamation suit if I used the word scam in this review. So... I'm amending the word to "tactic". Evidently, they're not as offended by the expression "bait and switch" (which is generally considered fraudulent, by the way)
My opinion of this company remains unchanged. Of course it is only my opinion, based on my experience.
I am good about researching a company's rep online before buying and these guys had a decent enough rating, based on some reviews. I thought that perhaps the bad reviews were just bitter people. NOPE.
After I placed my order for a very standard lens, I grew more concerned reading the negative reviews. One blog specifically showed a detailed trail of deception; not an ignorant, bitter customer.
AS I WAS READING about their bait and switch tactics, who calls? --- a caller from Brooklyn, NY!!! Sure enough, they were "back ordered" but had another lens that was "even better" that they could sell me. You couldn't put this in a movie... The timing couldn't have been better. haha.
Needless to say, I immediately canceled the order. Luckily, my credit card hadn't yet been charged. I went elsewhere and quickly had the order fulfilled.
It's darn amazing how often NWV DIRECT seem to be "back ordered" but ready and able to sell you something else. I just wonder how it wouldn't be easier and more profitable for them to be honest rather than lowly bait and switchers?
They could have had my business as well as future business.
Bottom line: STAY AWAY FROM NEW WORLD VIDEO DIRECT NWVDIRECT.COM!
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"Great company, fast shipping great customer service a few items that I ordered were the wrong ones (my mistake) they took them back no problem. great company "
"Very satisfied with the ease of use of web page, the price and speed of delivery."
"I was extremely happy with the high quality of the product and the low price. I was also pleasantly surprised with how quickly it arrived. I definitely will be ordering from your company in the future. Best regards. "
"Very fast shipping, excellent (the best) price, and so far excellent product performance and a great (5 yr) product warranty."