"My order arrived promptly and in good condition and the service was excellent. I am sure I will order in the future, and will recommend your company to friends.
William Hutchin"
"My ordering experience with Night Galaxy was excellent. They were prompt, professional, and delivered on time with a product not stocked by Quartermaster or Gall's (women's wool blend Class A black uniform trousers). My only disappointment is actually in the quality of the 5-11 Brand trousers, which I expected to be good quality. For $90 dollars, the trousers were not lined,(very itchy - a simple liner would make a big difference) and the inside button tab started tearing off the first time I wore the slacks."
"Polite and courteous on the phone. I ordered via the internet without any problems. Shipping took a little longer than anticipated due to weather since I had it shipped ground. It was packaged well and all documentation was with the order. You did your job, Thank you."
" As we all know internet shopping for the "best" price can be somewhat risky when dealing with unknown companies. Well here is my experience with Night Galaxy, Inc..
First off I have to say that Night Galaxy has probably the best pricing on optics available online, even before the free shipping promo's. I do have to say that for price and turn around they are A++. Free UPS ground shipping on both my orders arrived in 4 days. Now the down side and why I will not buy optics from Night Galaxy for my other 2 rifles. Upon receiving my second optic from Night Galaxy, a EOtech 516, I immediately open the box and inspected for shipping damage. None found, Of coarse I then mounted it to my rifle. Would you have not done the same? Well once mounted and aiming at the wall comparing it to the iron sights in the living room I noticed that the sight was extremely far off from even being close to center. It took 96 clicks to the right to center. From center you only have 80 clicks in either direction according to EOtech and anything further will cause serious damage. I am very concerned about the product I received. Also the manufacture date is April of 2009 and it was ordered Jan 28, 2010, and looking at the packaging it looks to have been slide around on a shelf for several months. My other EOtech's centered between 5 and 10 clicks. Anyway there also seems to be an issue with the Quadrant ticks not aligning on the reticule. Well time to call customer service.
As another reviewer stated upon night galaxy answering the phone, its like dealing with Hewlet Packard or Capital One whom outsource to India. The static noise, foreign accent, spending 10 minutes trying to explain your problem, only to receive a will you please hold while I try to find you and answer. Well I honestly do not believe the gentleman I talked to looked on his computer for an answer and it actually did come from his supervisor.
Sir, Because you mounted the optic (tightened a set screw with no shots fired), It is now "USED". We have your money and will do nothing more to help you. You need to contact Eotech. Eotech was very helpful and did issued an Rma for the optic, however, I'm responsible to pay the shipping for the repair of an item sold as new, that I received less than 24 hours ago. I feel that the retailer (Night Galaxy) should assume this responsibility, especially after spending close to $1000 dollars with Night Galaxy.
What caused this issue? A defective product? possibly! Consumer or employee inspection and tampering. Something to consider. Anyway, once again Night Galaxy offers no solution to a brand new product to me that I now have to pay shipping charges to send it to the manufacturer for repair. It is my opinion that Night Galaxy should be responsible for handling this issue
Internet buyers beware!
Eric
As a reply to below post the elevation and windage screws had slight silver showing for possible previous adjustment, however, in my experience with most mil spec or similar anodized components it is fairly normal for a small nick or two, so it was overlooked. Much more wear out of the box compared to mounting. Just a way for you to use EOtech's warranty to your advantage and make the consumer responsible for the product you sold.
Now that I have thought about this even more. My 1st purchase from you which I feel works just fine, had scar marks which exposed brass on one of the adjustment area's is evident that it was a USED, MOUNTED, returned product probably with a 10% restocking fee which was then shipped to me. To many variables! It worked, Touch up pen from local gun shop no problems. Very shady company in my opinion. "
"I was very pleased with both the product and the promptness of the delivery. The website I used was easy to navigate and I was able to find the product I wanted with little difficulty.
I have not yet received the promised $50 rebate, though I know that these things do take a little more time.
"
"I ordered a Zeiss rifle scope from Night Galaxy. They had the best price, their website was easy to use, the scope was shipped the morning after I placed the order. I received the scope a couple days after placing the order, it was in perfect condition. Thanks for the excellent, speedy service!"
"Excellent product, large selection, fast shipping and very reasonable prices. I'm now a loyal returning customer.
Thanks,
RT"
"Order #102562
Extremely pleased with every aspect of this order. Order was shipped promptly with absolutely no problems.
Will definitely recommend this website to others.
"
"Horrible customer service. only 2 of the three items purchased arrived on time (paid for expedited service). Had to wait over two weeks to get a return authorization number to return the item I received late. Customer Service agreed to only refund three dollars of my shipping charge, but I still have to pay for return shipping???
I have been hung up on and talked down to by customer service. For a company that says "100% satisfaction guarantee" sure doesn't back it up.
I spent almost $500 with this company only to be treated badly.
I do NOT recommended this company to anyone!!!
***Update***
After reading Night Galaxy's response to my review, it is clear that they have NO intention on satisfying customers. How can you agree to refund part of my shipping costs and then decide to refuse to do what you promised to do after receiving a negative review? Truth hurts???
To all customers: please take the time to read EVERY review. It is clear that this company is very defensive and will not look at themselves as the problem, it is always the customers fault.
To Night Galaxy: I have heard the excuse concerning emails many times from you. Like I have told your customers service reps, I NEVER received the email you say you sent.
As to the "free upgrade" in shipping, you had to overnight it because it wasn't shipped until the day I was suppose to receive the item.
***BE AWARE*** Do not expect to receive your purchased items on time.
Again, HORRIBLE customer service."
“Customer received everything in timely manner, no return of any items was received by our warehouse.
1st shipment was received by customer the next business day after placing an order (he paid for 2nd day air)
2nd shipment was dispatched within 48 business hours and upgraded to overnight service (free of charge).
RMA was initiated within 24 business hours after request (have original dated email).
We are not refunding $3 or any other amount since your order was delivered on time. You also were treated the same way as any other Night Galaxy customer with respect and clear explanations to your inquiries.
No one has hung up on you or talked down to you.
I can't see how you were "treated badly".
”
"Very good with order processing. There was a problem with my credit card that they contacted me about, and they fixed the problem very rapidly. Shipping was fast, the products were great, and the customer service was easy to contact and easy to work with. I will definitely order from them again in the future."
"Great prices and fast shipping, couldn't be happier."
"To date, I believe, I 've orderd four opera glasses. The recepients were extremely pleased.I plan to order more. The seller was very helpful and promptly shipped them. "
"I AM VERY HAPPY WITH MY ORDER. I RECIEVED IT PROMPTLY AND IT IS EXACTLY AS DESCRIBED. THANK YOU VERY MUCH. IT MADE A WONDERFUL GIFT"
"Fast Shipping, description was exactly as received, and the best price on the internet, and beleive me I shopped around. You have made a definate repeat customer Night Galaxy, Inc. and Thanks for brightening my husband's Christmas. AAA+++ 5 Star Service. Your Rock.
Margie Strite
Chester, CA 96020"
"We are very happy with our online shopping experience with Night Galaxy, Inc. and the timely arrival of our night vision equipment. If we need any further outdoor equipment we will be sure to check their online catalog first.
C. Ballard"
A rep from NightGalaxy.com, Plohish, has responded:
“Thank you for your feedback. As per our policy that is readily available in our help section, we cannot accept mounted rifle scopes since they will have metal scratching marks / ring marks and no longer consider to be in new condition.
All our products for sale come with manufacturer warranty as in your case was confirmed by Eotech. Your request for shipping credit to manufacturer was declined since we have provided you with complimentary shipping to your destination and cannot be responsible for additional shipping charges to repair facility.
I believe that our U.S. Based staff made every effort to assist you with your possible factory defect.
Do not hesitate to contact us with any further questions.”