"The order was shipped when stated. I would do buissness with you again."
"Ordering from Night Galaxy was great. My order came to me on time & fast with no problem. Cant wait to order something again."
"Will never shop here again. First they said they had an item in stock that I really wanted and it turned out to be out of stock. I cancelled that one item. The other two items I ordered were shipped by different methods. Neither of then I have receved yet 3 weeks later. They shipped one package via UPS and forgot to put down the apartment number. I have not been able to correct this and now I am questioning if they even attempted to rectify the problem. even after I tried to get the problem straightened out 3 times"
"My first time purchasing through Night Galaxy Inc. and I was thoroughly pleased. I orderd an ATN MK350 NV Riflescope (my first NV purchase), and received free shipping as well as a bonus gift - free binoculars. I would have been happy with that, but to top it off the order was delivered to me in UNDER 24 hours! Quick recap: free shipping, free gift, and all was processed, shipped, AND at my door in less than 24 hours! On top of it all the product I received was even better than advertised - my new favorite toy! I wrote to customer service to let them know how pleased I was and their response (a pleasant "thank you") was even faster. Great job, you have a customer for life! "
"I received product in good condition and satisfactory time frame. Have tried it out and look forward to using it out in the wilderness. I am satisfied with it and how it works."
"I was very pleased with my service from night galaxy. I placed my order on a sunday and I received it on tuesday. I will certainly use night galaxy for any other supplies I may need."
"It's a good light. came save and sound. On time delivery. Thank You
Steve"
"good product at the best price I could find. They did not send the free gift that they offered, but when I emailed them about it they promptly emailed back that it would be sent out right away. I will take their word for it, I am sending this out before it has time to arrive."
"Very happy with service and value of product. Will surely buy from you again in future."
"Best prices anywhere! Fast shipping and it was free! Would buy from again , knowing Iam getting the best price. Thanks "
"Looks to be a fine piece of equipment. More distortion than I thought I would have, but then I am used to military stuff. But in the end I did get what I paid for, and for my uses it is good to go. No complaints. "
"DO NOT BUY ANYTHING FROM NIGHT GALAXY!!!!
I ordered a pair of Blackhawk gloves from them on the 26th of May and I did not receive any confirmation from them whatsoever regarding my order status. I had to call them to inquire about my items, some guy answered the phone that sounded like he was answering it all the way from India (audio was fuzzy and muffled with a lot of echo). The order was still in "processing" for an entire week. I told the guy that I wanted to cancel the order, but he said he couldn't because the order was being "processed".
I had to initiate a Paypal dispute and also had to threaten them with an email stating that I would report them to IC3 if I did not get a refund. I received a refund from Paypal five hours later, which was sadly the only efficient thing this company has done."
“Hello,
As was stated to you over the phone products leave the warehouse in 24-48 business hours, furthermore you have chosen 5-7 days complimentary ground shipping.
Your order was placed on 5/27/09, NOT on 5/26/09 as you have stated and was processed on 5/28/09.
Since you have contacted us with threats and insulted our U.S. based employees we have canceled your transaction and promptly refunded the payment back to your paypal account.”
"I bought a rifle scope from this store back in January and been charged twice ! They called to me and say that my PayPal isn't work,so I gave another credit card # and been chraged immediatly.
And what a "surprise" when a couple of week later I been charged by Pay Pal as well!
I emailed to them and called ,never answered.
So I had to open a claim .
Be careful with this merchant."
"It seems that no reviews were made for this company in a while, so let me share my experience ...
This was my second time ordering from NightVisionPlanet.com site (charge on credit card is actually listed from their parent company Night Galaxy).
My first order for Aimpoint scope was fulfilled the same day and received by me within the promised 5-7 ground shipping window.
Second order for mount was fulfilled within 5 days due to back order situation, but to be fair I received correspondence from the company informing me that it will take 5-7 days to dispatch the product. I was given an option to cancel an order or wait for shipment, I chose to wait.
Instead of sending it ground, package was mailed via USPS Priority mail and received by me in 3 days."
"My shopping experience with Night Galaxy was very bad, primarily due to the inherent hazards of internet shopping. Night Galaxy carries some inferior quality merchandise and I bought two and returned both. I spent $60.11 on restocking fees and shipping costs for nothing. If a brick and mortar retailer charged $30 for a customer to handle and evaluate items they could not stay in business and likewise neither should Night Galaxy.
Reply to Night Galaxy’s post of 4/20/06
The links to the Night galaxy return policy are not displayed well. In fact to be fair, the return policy should be displayed on all the webpages.
The logic that Night Galaxy did not make me or anyone buy their products applies to all shopping experiences everywhere. So what is the point of this statement?
The offer of counseling is weak. Could the Night Galaxy staff have told me that the area I wanted to use the night vision item is too dark? Would they have informed me that the Yukon scope is difficult to use due to multiple dials and an eye lense that requires the user to have an extraordinary ability to be motionless? Would they have admitted that the demonstration of the scope’s magnification on the Yukon website is a lie?
I have to give credit to one member of the Night Galaxy staff for her advice. Un-expectantly when discussing my anticipated third purchase. The staff person warned me not to purchase a brand they carry because of the poor quality.
15 calls?! At most it was 4!
It is ethically wrong that I use local merchants with the intension of doing business with others. That is assuming it is even possible to find the products at a real store.
It was my intension to purchase a third item from Night Galaxy but before I could, I was given a refund and lost $40 on a $300 purchase which exceeds the 10% restocking fee.
This 10% restocking fee is wrong since the cost of restocking a $60 item should be no more than restocking a $6,000 item. The $600 profit for restocking high end night vision items must be a factor for Night Galaxy's low prices."
“Hello,
We do not agree with your comments, our return policy is clearly listed on the site in more than one place within one click of main page, everyone can see it before placing an order.
We did not make you place any orders with our company; furthermore you chose the items without any recommendation from our sales staff, the items you refer to are being bought every day by general consumers and law enforcement agencies.
It is possible that ATN night vision unit you purchased was not made for your intended purpose, daylight spotting scope from Yukon that you have exchanged it for (price is $299) is an excellent unit.
We are also not sure how your experience was “very bad”, we responded to your 15 or so phone calls and numerous emails during your purchasing / exchange phase. We also recommended that you do not exchange your 2nd purchase for 3rd unit from another company since it seemed to us that you have unreasonable expectations.
You initially wrote that both items fell below your expectations there is nothing we can do about it. We suggest that you do not purchase optical equipment online BEFORE testing it at local shops.
We also do not charge restocking fee on exchanges, in your case you bought 2 items for testing and returned both, therefore we charged you restocking fee on both, as per our policy.”
A rep from NightGalaxy.com, Plohish, has responded:
“Thank you for bringing your concern to our attention.
1. We have immidiately cancelled the item that was not in stock and refunded that part of your payment.
2. You are correct, UPS did not have your apt # listed, our shipping dept. has contacted UPS on 3 occasions and each time representative has dispatched the info to your local facility. We spoke with your local UPS supervisor who was unable to provide an explanation why the address was not fixed.
3. Due to the less than perfect shopping experience with our company we have provided you with the 3rd item that you have purchased from us free of charge.
”