"Terrible quality and customer service.
I was looking to get back into the RC flying now my kids are older. I could not believe the great selection and prices at Nitro Plane. It is too good to be true.
1st. I could not get through to anyone about technical question on the 3rd plane I wanted to order and hung up after 45 being on hold.
2nd. One of the two planes came with no spare parts or antenna for the transmitter.
3rd. No response to phone calls or email and still waiting for 3 weeks.
4th. This is some cheap stuff with poorest quality and workmanship. We had to put so much counter weight in the nose for level flight, the plane can't stay airborne. - I am a aircraft mechanic and pilot.
Go to the Casino if you want to throw your money away.
They won't accept returns without a RMA but the trick is you can't get an RMA"
"Price was good, Ordering was easy, the shipment was tracked and delivered on time, another happy customer!"
"I have placed my first 4 orders this past month with Xheli & Nitroplanes (they operate under several company names) and have spoken with their representatives on at least 4 occasions. Selection is decent when items are in stock. Parts availability is limited to certain products... Use caution. Pricing is competitive especially when on sale. Processing & delivery turnaround time is fairly quick. With Xheli, their free shipping is a plus. Beware: Return & exchange policy, even with defective or damaged products is very poor. You pay for return shipping & restocking fees... Read fine print. 3 out of 4 representatives I spoke with have poor & unprofessional customer service skills, though 1 excelled ("Charlie"). Hold times when calling can be lengthy. 1 item indicated online as being in stock was ordered & processed only to be told later that it was out of stock and delayed. 1 item priced "on sale" was not honored by company because they stated that the system was not updated in time to reflect the now full price. 4 orders placed were processed out of chronological sequence even when in stock. Some products (from Asia) have limited & poorly translated instructions & packaging info and may be outdated, incomplete or inaccurate. Some package labeling or instruction parts lists did not match actual contents. Management is very inflexible with customer service needs & issues. Overall customer experience is OK if you don't run into any unexpected problems."
"Very good plane/ Flies great out of the box. My first EDF and its awesome! Fast shipping and great customer service was great."
"Great experience. Easy to order, fast shipping. The product was everything it was advertised to be. Great website.
"
"I ordered the 5-Channel AirField RC P-51 Marie.
This is a great ARF(PNP) aircraft. The attention to
scale detail for a Foamy is superb. It comes with installed retracts and powerful motor. With a 4S battery, the performance is excellent.
As usual Nitro models shipping time is great.."
"Great prices and FAST shipping. These people don't mess around."
"Ordering was simple, confirmation of order & shipping was excellent."
"I am pleased with my order I recieved a great price and it arived promtly although I had a minor problem with the remote but I called them about it and they promised me they would send out a new part they also treated me well on the phone I will buy from them again soon well pleased."
"Nitro Models have a very good verity of all kinds of RC models to choose from in any size / price range. The items were well described and pictures of all models so you knew what you were buying.
Their on line purchasing was very accommodating and easy to follow. The response was quick with confirmation of purchase and shippment. The shippment was also quick and well packaged. I would recommend Nitro Models to everyone who was looking for the right model at the right price.
Thanks."
"Awaiting delivery on the latest order. Previous orders were shipped promptly. Any e-mails I sent were helpful and response time was prompt. Very satisfied with their organization."
"Great service.All my planes and parts were delivered on time and they have the best prices on everything!They have great reviews on youtube so you know exactly what you are getting. 110% satisfied and would recommend nitroplanes to anyone looking for Rc planes and accessories."
"Great service. Plane came in 3 days!! Must be some kind of record! Plane was as advertised. Quality is good but construction is much lighter than I expected. Nitro Planes is a great supplier and you can avoid the two to three week wait from other suppliers."
"i really dont like the material and the aparience, they dont povide me a user guide or inntrucction manual to ensambly my rcariplane"
"BEWARE !! I THINK NITRO PLANES STINKS AS FOR CUSTOMER RELATIONS . I RECENTLY GOT A PT-19 FROM THEM AND PAID $139.00 PLUS FOR THE ARF KIT , I TRIED FOR SEVERAL MONTHS TO ORDER SCALE GEAR WITH THIS KIT , GAVE YOU THEY WILL NEVER HAVE THE GEAR . KEPT TELLING ME THAT IT IS COMING SOON . PAID $139.00 PLUS FOR THE ARF KIT NO LANDING GEAR , GOT IT TWO WEEKS AGO , THEY NO SEND ME A EMAIL THE KIT IS NOW ON SALE $99.99. I CALLED AND ASKED FOR A CREDIT , BUT NOT TO GET CASH , TO SEND ME ANOTHER KIT AND GIVE ME $39.00 CREDIT AGAINST A ANOTHER PT-19 KIT . THEY REFUSED TO WORK WITH ME , HAD THE NERVE TO OFFER 15% OFF THE NEXT TIME I BUY FROM THEM , I TOLD THEM I WANTED TO RETURN THE KIT BECAUSE THEY WERE BEING SO NICE ABOUT IT , I WAS TOLD I WOULD BE SENT A E MAIL WITH INSTRUCTIONS ABOUT RETURNING MY KIT . THEY NEVER SENT ANY . BEWARE!! THEY ARE NOT GREAT TO DEAL WITH , I WILL NEVER BUY FROM THEM AGAIN !!"