"Product as expected, fast order processing and best price online for this product. Would/will buy again from nitroplanes.com"

"Once I figured out how to use it with no instructions, other than how to hook it up, I enjoy playing with it. I know I will use this more before I fly my real plane."

"Received plane and was able to put it together with only a couple of small problem, one of the rudder connector's "leg" broke so know it is in but I do not know how long it would last. Also had a problem finding the connector in the rx for the ailerons. Finally found today. I have not yet flown the plane but hope to do so soon. Thank you."

"Hi, I ordered a UAV Predator ARF from NitroPlanes.
The plane itself is very delicate and light. It uses these factors to fly correctly. The balsa wood used in the plane is very very thin. However, when i got the plane, not a single thing was broken. There was a bit of a paint chip on the fiberglass but was probably from temperature differences and could not have been prevented. The shipment arrived in two business days when the estimated was 3 to 7. I'm most likely and WILL buy from NitroPlanes again."

"Hola : En este momento mi pedido está en camino porque vivo en la Ciudad de México , pero estoy seguro de que estará satisfecho con mis productos.
Ya compró un helicóptero 3D marzo 2010 , y estoy muy contento con él .
Yo he comprado en otros lados piezas de repuesto y aviones o RC , pero siempre estaba claro Nitroplanes conmigo si no me pueden enviar los productos por las dimensiones o si las piezas de repuesto tomó para llegar a ellos. Muchas gracias y saludos .
Alex L. "

"Ordering online could not have been easier. I ordered three model airplanes (read, large box) and the total shipping was a very reasonable $25 for all three. The package arrived in good order in 4 business days. Nitro Models could improve the assembly instructions that accompany it's Almost Ready to Fly models, but their order placement and fulfillment services are first rate. You can purchase from them with confidence. "

"I am very pleased with the prompt shipment. My plane arrived intact without any damage. All parts were included. The only negative is that there were only general instructions, not specific to my plane. Also, there are no instructions on setting up the remote control unit. Other than that I look forward to future business with Nitro Planes."

"Order arrived on schedule. Sky Trainer 182 (55" wingspan) Package arrived in good shape
Unboxed ok. Airframe quality good, though it looked like it had been a return. Numerous decals had been removed and a sticky residue had been left behind ( cleaning took 30 minutes).
Instructions were adequate for assembly, but none were included for bindiing the transmitter to the reciever (they were not bound upon arrival), plane went together easily, binding went smoothly, (luckily I knew how to bind it) however there is obviously a defective ESC or Motor. Awaiting response from Nitroplanes on replacement part and troubleshooting techniques.
I currently only give nitroplanes a fair rating, thi may change based on the responses from Customer Services.
Some of the attributes of the plane were outstanding (airframe), all servo's worked and were adequately set, the electronic speed control/motor were lousy.(Didn't work.)
Can't give any performance info on this plane siince it has not yet left my basement. Anxious to fly it but unfortunately it does not work as shipped.
Revised 8/10. After contacting Customer service, was quickly given RMA number They get an A+ for that.
I have to pay for shipping of defective parts to them They get an F for that.
Told that it would take 5 to 10 days to evaluate my parts upon reciept by them.... This is totally unacceptable.
1.) Would not recommend any dealings with Nitro Planes.
2.) Notifying State attorney Generals Office and the Better Business Bureau.
3.) Contacting Credit Card Company and retracting payment.
Don't buy here.... Low price is great but Quality and responses from Customer Service is a total failure.. Stay away. If you don't believe it, read there own support forum and look at the number of problems recorded daily. "

"The airplane arrived in excellent condition and complete. The order was handled well and the tracking was a good addition. The Wing Dragon was priced well and the entire transaction was seamless. I recommend Nitro and will return."

"I ordered 2 remote control helicopters (SYMA Chinnook S022). They arrived within 4 days, and work great. I was very pleased with the Heli's and with Nitroplanes! I will be ordering from them again.

Lew V. 8/9/2010"

"I recently purchased the Art-tech RTF 64mm Ducted Fan RC F18 Jet with the known elevator servo and control rod issue. I knew about the issue before I purchased it after watching Dave Herbert’s video review of it on Nitro Planes web site. And by the way “Outstanding job in bringing out the realness of what product’s you’re selling Nitro Planes, you are on the ball; keep it up!” Anyway, back to my story. I was able to acquire a six inch standard Y harness that had a built in reverser from my local hobby shop for $8:50 and a couple of beefier control rods (59 cents each) to strengthen the elevator control of this plane to near perfection. Installing the replacement Y connecter was tricky since the access to the wire harness beneath the receiver and the ESC is tight. I would recommend this modification be done before the main wings are installed and with a nice pair of reading glasses. I was able to utilize the existing harness, a pair of needle nose, and an inch or two of blue painters tape (to hold the connectors together as you pull the reversing Y harness into place) to fish the new harness in place, but like I said; it was tricky. I did have a similar problem as Dave Herbert with the strength of the servo mount on the trouble side of the plane and decided to carefully pull both elevator servos out and reinstall them with some Z-poxy. This was all the difference in the world. I also purchased the AirField RTF 64 mm Ducted Fans F15 (dessert camo). And as advertized, everything was exactly as expected. “That plane is Awesome!”
Kudos Nitro Panes
Diamond D
"

"Good price, fast shipping, great quality."

"Nitro Models was the only place that has spare parts for my P-51.The shipping was fast with no problems.I'm very happy with the service I received from Nitro.Plan on doing more business with them."

"When I opened the box, the body of the plane by the tailwing was 3/4 ripped in half. Plus a couple of "dents" in the foam from probably someone packing this item. You know, I spend $100 on something, I would hope it at least comes to me without damage. By reading the reviews on the website, I wasn't too suprised to hear alot of other customers have had the same experience. If you value your customers, PLEASE do something about these problems. Own up to it, or your business won't last long. Other than that, I love my plane. Thomas"

"This was my first purchase from NitroPlanes.com. The online experience is just like dealing with their twin company, XHeli.com. I wish there was a way to save your customer info to avoid typing it in again with each new order. I ordered on a Saturday and it shipped on Monday so no problems there. Their shipping boxes tend to fit exactly over the product boxes. I would prefer to see a little impact buffering space between them. The back of the fuselage was broken and angled upwards, but easily repaired.

Now for the Dynam Skybus (DC-3) model itself. The manuals are pretty worthless! The included transmitter manual is for a 6 channel Racon, not the supplied 4 channel unit. The assembly manual wastes several pages on batteries and chargers amd skips critical steps. There is no mention of syncing the motors as described by Tony V. in his build video. If you are new to this hobby and are going to build this aircraft, watch 2 videos:
1.)Tony V's build video on the NitroPlanes website.
2.)RCRedBaron's build video on YouTube: http://www.youtube.com/watch?v=se2xM5_UkMk

It is better to seek out all available info than to complain about NitroPlanes selling you a good airplane with bad instructions.

I will order from them again AS LONG AS there are supporting build or review videos.

Update: Model arrived with mismatched ESCs, causing severe yaw. The "LIVE HELP" has yet to be available during the posted times when I have tried. I tried yesterday, Monday around 5 PM CST, and today, Tuesday after 11 AM CST, both within their posted, 9AM-7PM PST, window.

My gut tells me that I won't be having much luck with these folks. I hope I'm wrong!

2nd Update, 8/9/10 On 8/3, "Live Help" didn't show up until about 3-1/2 hours after posted time. "Tech expert" George gave a wrong answer when asked about the signal between the receiver and the Electronic Speed Controllers. I was given an RMA# to return a bad ESC BUT I think they ignored my request to send a good ESC first. I don't think that I'll be dealing with them again because they won't provide customer satisfaction in a timely fashion. I'll post any status changes.

Final Update: 8/16/10 These folks are hopeless! They would rather lose a customer who has spent over $1200 with their three companies since March, than provide decent customer service. They could have sent me a replacement ESC and had a mismatched one back a week ago. If you don't get what you want, in good condition, the first time around, YOU'RE SCREWED!!!"