"web site was easy to access and I was pleased to find the part I was looking for especially when it was unavailable from the company I originally ordered from. However I am disappointed that delivery did not arrive at the appointed day and is delayed for 4 more days."

"First time ordering from Nitro Model Planes. Very well pleased with the service.and also the product ordered. Plan on ordering again in the near future."

"I have nothing but praise for this company. I have bought many many planes from them and they stand behind the products. What I order is exactly what I get. No run around the bush bush with this company. The quality of the item is superb to say the least. There is nothing bad I can say about this company.I have ordered items for 21/2 years with not problems. Thank You Nitro Planes for your wonderful service you have provided me for these 2 1/2 years."

"Just received my Super Cub PA-18. It seems to be a good value for the money. Went together very easily. Have no idea how it flys since it came with a defective radio or receiver, can't determine which. Nitro informs me that I have to foot the bill to get a replacement. I find this very unacceptible. I also ordered a second battery and received a battery that has a different power lead. I would assume that since I ordered a second unit for this plane I would have got something that did not have to be altered, silly me."

"To start I'll say that nitroplanes.com is the best place I have found on the internet. I've been looking for website like this for a long long time, a website that has a large amonunt of variety that fits my interest. But now, they are not perfect. They have the habit of running out of stock fast. For me this is disapointing because after you been saving for something to then find that the product you wanted is gone, this just causes people to look for other resources and for them this means less income. Most of my shoppings are specific witch means if they dont have it then they wont have it because I will find another place where I can get what I want faster. But for now I am pretty much satisfide with nitroplanes.com the costumer service is great especially now that they are making it 100% costumer satisfaction. I called once because of a mistake in my order, when I called the process was fast and easy it just cound't been better.

nitroplanes.com there the best.......... (: glad I bought there..."

"the hawk sky outperforms the easystar (i know, have both now) with a 4 channel function, i could do barrels and not to mention do loops from level flight, for the same price as a easystar, the hawk sky is by far better"

"Package and contents arrived free of damage. After reading instructions I mated two wing halves together. Holes for plastic sleeves were slightly off set but managed to enlarge enough to accomadate. NOTE: model I received (ITEM 401)only requires four (4) screws, NOT the six as noted in instructions. Per instruction step#4, plastic locating pins are now located at forward edge of wing, NOT at rear. Step#6 attached both wing struts to wings. Step#7, struts do NOT line up with pre-existing holes, rather both seem to be approx. 5/8" off. Moving rearward so strut lines up with screw holes causes wings to flex slightly. Have no idea how this might impact flight characteristics? At this point I stopped and reviewed video of assembly, to help insure I was following instructions correctly. NOTE model I received does NOT have on/off switch or reset button on left side body, as noted in video? Model I have has two landing gear wire skirts, not shown in video? Also, gear is a two wire design, not single piece as shown in video? These are differences I've noted to this point. "

"I am happy with the selection of the items available at Nitroplanes.com but so far I have only recieved 2 of my 4 items and it is not clear if something is on back order or why I only have half of my order..."

"Order processed correctly and received as promised. ARF Kit is complete and without damage. Am looking forward to my beginner's J-3 3 Channel.

2nd ARF Kit also arrived complete and without damage on same schedule.

Shipping packaging for UPS was perfect, no packaging materials were needed, shipping boxes where sturdy.

Flight Simulator software does not load to Vista or Windows 7 Pro "clean" requires additional programs from the freeware web-site. Software does not include this model aircraft.

Otherwise, I'm blissful."

"My very first order was made for an ARF airplane with the expecration that I would receive everything necessary to fly it after I did the necessary construction.
It didn't work that way and I am disappointed in the materials that I received.
The order that I received had the wrong battery. I went back to the order from that I filled out on line and and saw that it stated that a battery would not be part of the ARF plane kit. But the thing that disappoints me is that in the order form it asks "select additional battery." In my naievety I assumed that the battery in the select list would be compatable and would be the battery necessary to make the plane work. It was a completely different battery with no possible method of connection.
It doesn't work. So now I'm left with a plane that I can't fly and a battery that I have no use for.
Sorry, but my first purchase from NitroPlanes has been a less than satisfactory experience."

"The items arrived when expected and were the correct parts, as always from Nitro Planes"

"received the order in record time only [6]six days was not able to locate this particular hard to find model thanks nitro planes will order again "

"Nitro Planes Ultimate , model Gas_90A204-V2_Ultimate-50CC was received in perfect shape. It arrived on the date Nitro Planes promised. I am pleased with the product, the price and quality of the ARF. The documentation lacks quality, however as an experienced ARF builder, it should be O.K."

"If you get everything right, and don't have to contact their "praised" customer support, then you might be OK, but in case you need to talk to them, you are up for a show of rude "scam" artist and guys who tell you one thing and than do something different. I got this P-40 with FMSmodel ESC 18A on which is printed that s for 2-3 Lipos. So the manufacturer states it's for both lipos. I wanted to put 3s, and the ESC doesn't start the motor, I called the online support, and Jimmy was my guy. He told me, no problem, I'll email you the istructions for reprogramming the ESC. Will i need something else other than my Tx, nope, everything you need to do is in the instructions. 3 hrs passed, I am calling them again, Jimmy's there, and he told me that I'll get the info at the end of the day??? Ok, finally, I got an email, dear customer, the ESC doesn't work with 3s battery. Nothing else. WOW, how comes, the Esc says 3 cell, but nitroplanes.com decides differently. I called again (online) and now Sam is there (I was scared where this will go, since I read on couple of reviews that this person is rude, ignorant, and impossible to talk to) Oh, those guys were right to the point. I started sms-ing with him. First, I didn't put my order number, so he says that the ESC needs to be programmed, but I might need a program card, etc, and when i gave him the order number, he probably pulled the email they sent me, and change the song "esc is not compatible with 3s". What? I kept telling them, the ESC is labeled, he kept telling me, we have nothing like that on the website. Whatever I said, he was it is not on our websitte. Who cares about your webiste, you as seller should know your product and by selling it, you should stay behind it. he kept trowing 3-4 word sentences, and our conversation was scrolling faster that I can read it. I wanted him to accept the fact that the product I bought from them is for 3s and they should acknowledge that this item is faulty, and see what we can do, and he kept saying that they are behind only what is on their website. but on the website they don't say anything about anything, not the kV of the motor, not the Amps of the ESC, nothing. So, I even made an analogy, that I buy Audi A6 and receives a A6 with motor of A4, than he as seller is not responsible for that. Nope, we are the middleman, we sell other manufacturers products. Then you have to stay behind them, since you chose to sell them, not me. He even called me on my phone, since I said that they are scamming people. I thought in person we might get something resolved. Wow, how wrong I was. The guy never stops talking, yaping, yaping, yaping an no sense in anything he sais. I started talking, and he was, don't be rude, wait for me to finish. I waited and waited, and when he was done, I started talking and in the middle of my first sentence, he started yaping again. I told him, let me finish i waited for you and now who's rude. Listen to his response, CHOP, CHOP, time is money. Can you imagine, this professional approach. I asked for RMA, and he told me that there will be 15% restocking fee and the shipping is non-refundable. Amazing, and than he is telling me that they are not scammers, Cmon, who are they kidding. Scammers of the worst kind. I am still waiting for the RMA, since when I got back form the phone call to the computer, the chat was closed by the operator.
Guys, it's up to you, it's your money. These was my experience with them. And my 3rd plane purchased from them. I was expecting little bit more from them.
Jimmy, learn your stuff, and Sam (or Sam's boss), trai a little courtesy, at the end you are support staff, and have to learn how to deal with people. Your approach damages your bosses business. I hope he reads these complains.
Have a nice day."

"I received plane in good shape. Two problems: the extra batteries I ordered came with output connectors which are incompatible with EZHawk plane. Also, the info with the plane did not state whether the included ESC provided a minimum voltage shutoff capability to protect the LiPo batteries from fatal discharge, which ruins LIPO batteries. "