ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
4.12/5
Shipping & packaging:
3.48/5
Customer service:
3.92/5
Return/Replacement policy:
3.34/5
Featured Review


Verified
5/5

2021-12-05

Easy Ordering

"I was able to find what I needed at a good price and the ordering process was fast and easy. Excellent promotions. I will order certainly order again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2021-12-05

“Free” shipping - Bait & Switch

"The listing says that it ships free to the lower 48 states. But actual shipping was $45, unless you signed up for the advantage program which is $40 a year. This is deceptive and does not sit well with me.
Because I have had a good experience with Northern tool in the past, I will not make too much of a fuss about this, but someone will hear about it
"


Verified
5/5

2021-12-05

Easy purchases

"Easy to shop and buy needed items for the shop anytime, any day."


Verified
5/5

2021-12-05

Great Price

"Checkout could not have been easier, plus received $20 gift card. "


Verified
5/5

2021-12-05

Great Prices!

"I’ve bought a lot of things in lithe last few months from Northern Tools! And I would like to say I have saved a lot of money on every purchase I have attained. Also the advantage membership comes in handy for all the purchases I have acquired. It well worth the purchase. "


Verified
5/5

2021-12-05

"Always satisfied with Northern Tool"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
1/5

2021-12-05

"advantage member, yet you charge me freight aain, happens every time i order online"


Verified
3/5

2021-12-05

SHIP AWAY

"SHIPPING - BILLING ADDRESS COULD FLOW EASIER"


Verified
5/5

2021-12-04

"The process was quick and easy"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2021-12-04

finding christms presents

"very good thank you very much"


Verified
5/5

2021-12-04

Great pricing

"I have three sons in construction, great pricing on the tools they need and use."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2021-12-04

"This piece looks great. I have purchased several items from Northern Tool and have never been disappointed. Online ordering is super easy and I get free shipping. What's not to like?"


Verified
5/5

2021-12-04

HVAC Mechanic

" Bought a hand truck came in damage no hassle return and received new one in no time very satisfied customer "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2021-12-04

The worst

"Ordered a garage heater online. They responded and said all is ordered and the heater will be ready to be picked up within hours and that a follow up email will come to tell me. I waited over a week because I wasn’t in a hurry and never received an email. Then I called in and after getting transferred around for a while, the gentleman told me my order got canceled. I asked why? He said because they don’t have any. So they cancelled my order and never communicated that to me. They told me the closest one available was in Duluth, 4 hour trip. I ended up finding the last one available locally at Home Depot. Just horrible service. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-12-04

Awesome

"Deals are great and shipping is extremly fast"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service