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Verified
5/5

2004-01-12

"The service was incredible, I had emails confirming my order every step of the way, and tracking my package was as simple as it gets. 100 thumbs up! you need to teach some other web companies how to treat their customers.

Evan Yarbrough
"

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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Verified
5/5

2004-01-05

"Fast, easy purchasing. Web site easy to navigate. I do nearly all my shopping here."

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Verified
1/5

2003-12-30

"I have bought previous orders from accessmicro with good success. But do not buy their laptops...very cheaply made. Within the first week, the battery snap popped off. They did repair it but refuse to help me with any information on upgrading the BIOS. This laptop has an EXTREMELY loud POST beep and one needs to upgrade the BIOS to disable it(from mitacs Website). Mitac's support website is horrible and the directions for Bios flashing are less than adequate(and I have done it several times with several motherboards). This is my largest purchase from them and also regrettably my last.

Patrick - ConnectExpress
"

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Overall product shipping and delivery process

Verified
5/5

2003-12-28

"Great company to do business with- I am a repeat customer. No need to do a lot of shopping around. Their prices can't be beat and shipping charges are reasonable. In addition, it is really amazing how fast their shipping is."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-12-21

"Excellent service, with status and follow up emails. I will continue to order from Access Micro in the future"

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Overall product shipping and delivery process

Verified
3/5

2003-12-14

"I have only use AccessMicro once, and it will be the last. The computer hasn't worked right since day one. The system will run nothing without having some sort of exception error, hang up, or rebooting itself for longer than an hour. When I called AccessMicro technical support they first told me it was possibly a monitor or graphic card issue. I replace both, using and older monitor and having the same problem and buying a Gforce 5900 graphic card to replace the Radeon 9600 graphic card that came with the system. The problem remained. Finally I got a Return authorization and return the computer at my cost of $160.00 dollar and they kept it for a week and a half. I finally sent an e-mail asking for the status of the repair and I recieve both an e-mail and a phone call indicating that they found no problems and the computer was being shipped back. I called AccessMicro asking them to look harder as I was sure there is an issue with the machine. I talk to a supervisor who told me that he will hold the system a little longer and I also asked him to remove everything from the hardrive and set back to factory. Still my computer shipped within one hour of my phone call and nothing else was done. I recieved my computer a week later and within 15 mins. from opening the box, I encounter the same problem. The hardrive had not been cleaned everything remained and they even left thier benchtest program BCM_Factory on the system. Having had enough I called back asking that I return the product and get my money back. I was told that I was not out of the return window for the system and that no refund would be given. The system has not work since I purchase it, they were aware of this and yet they stated that as far as they were concerned there was nothing wrong with the unit. After talking to another Supervisor who would only give me a name of Jose I was told that they would take the unit back and look at again. I asked if they would not return the my money would they just build me the same unit and swap it with the one I have, since they have said there is nothing wrong with the unit I currently have in my possession. I was told that was not a option. Having no other choice I am now waiting for a No-Cost label for me to send back a system I really don't want to have anything to do with, and hope that after having it for week and half before they will find the problem. Keep in mind I also purchase a 1 year warranty and that still doesn't get me a working system. Even when I offer to include the program disk so that they can try them and see what I am facing I was told that would not be necessary. I contacted tech support again and sent them the Minidump files generated by Window XP showing a error the day I recieve the computer after sending it AcessMicro to be fix. I advise anyone who has a problem with thier system to return it as soon as possible and don't let them yes you to death before your 21 days run out.

UPDATE - After posting this review I recieved a call from AccessMicro. I was told that this problem will be handled and taken care of. The technician that called was very poliet and understanding and seem to sincerly want to help.
"

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-09

"This company is great. I've been ordering from them for some time now. Recently I decided to upgrade my systems at the office so I went with some 3rd rate company thinking I was getting a great deal. Turns out they sent defective products. With only a few days to spare, I turned back to the trusted Accessmicro, and they turned around and shipped the items the very same day, and saved my company millions. I don't think I'll shop anywhere else for my computer needs again.

Thanks accessmicro.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-06

"good freight terms, good prices, in stock, quick shipment"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-06

"AccessMicro does a great job handling orders. I received order and shipping confirmation emails as well as a pdf invoice. I have done business with them for 4 years and have always had fast shipping, good customer service, and an all-around positive experirence with this merchant."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-29

"I've always had a very good experence with Accessmicro.com. And it's always a pleasure doing business with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-25

"As a International buyer Accessmicro.com give me a great choice of computerparts and accesoires at great prices. This company is my number one choice for shopping computerparts."

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Overall product shipping and delivery process

Verified
5/5

2003-11-23

"Quick order processing and communication. Called for verification of tracking number and the customer service representative was friendly and efficient."

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Overall quality of the company
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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
N/A
Being knowledgeable
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Overall web site
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Web site being easy to use
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Verified
5/5

2003-11-23

"Price was great! service on the phone was very professional and helpful. Agent asked if there was any additional items I needed and had a good understanding of what I wanted"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-21

"I love these guys! The board had all the options, they sent me a free fan, and I got it (from CA to NY) two days after I ordered it. I'd definitely come here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
2/5

2003-11-19

"Purchased a Seagate hard drive - no problems with shipping or ordering process, but received a different model than the one I ordered.. The product page needs to be updated to reflect the correct item.."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process