"They never responded to the orders that did not ship. They do not respond to email. they do not pick up the phone. Its impossible to get your money back because they did not ship out the items you pay for."
"Ordered items from ops gear, paid for the faster shipping and it all shipped different ways and not very fast. Emailed them to see where my package was, they said on the way. 2 months later of not getting package they refused to further help me until the "received" the order back but was not possible because I never received the package in the first place to send back. Emailed them after 3 months of no package and said the same thing, will not refund me nor send package again even with proof from USPS of no delivery ever made. Since have not received package after 6 months. Never order anything from this site unless you wanna waste your money. I was also never refunded my money for my order."
"OPSGEAR is always great to work with!"
"Very poor communication when an order didn't ship. After talking to the representative I was promised updates on shipping etc. none came... I actually had to contact them to find out about my status. After I believe to be 3 months I finally told them to cancel my order and remove me from all of their mailing lists."
"They carry a wide variety of product. Ship quick. All good things to say. "
"Haven't had any problems in the past years and they always deliver on time. Can't ask for more. "
"OpsGear inventory on website is inaccurate. No communications from customer service until several inquires made as to receipt of order. Then nothing regarding delivery date or shipment date fo nearly one month. Failed to respond to further inquires until I put charges in dispute with cc company. Then OpsGear informed me item would not be in stock for over 6 months or more. Never do business with them again. Can't recommend the business to anyone either. Completely unreliable."
"This was from February after horrible customer service "
"I ordered 4 belts from you guys and had 3 separate deliveries. They where all spread out and took way to long with no acknowledgement about any delays. You guys took my money right away and did not let me know that my product was on back order. Very unprofessional results. On the the flip side he belts are awesome. Great quality. Not sure if I would order again heavily based on delivery. "
"I admit I was at my wits end on what to do when after weeks of no response through theyre customer service line ( which is nothing more than voicemail service) I receieved nothing more than a confirmation #. Finally after a month of waiting they reached out and My package arrived nearly 7 weeks after placing my order. Having received exactly what I ordered, color and all, cheaper than anywhere else online, I would have given 5 stars if not for the eternity it seemed I had to wait for my products. To order from them again would be improbable, yet, not impossible...."
"I did not have a good experience and will not be back. I've spent over $10k this year on my gear."
"This will surely be the LAST time I order anything from this company. Still waiting for this order... the last time they did this they never made good and I never got my product. The ONLY reason I tried one more time was that I love (read: LOVE) the old paratrooper pants and haven't seen them in decades."
"Excellent company to work with. If ever I have an issue they are very helpful and committed to serving each and every customer. Couldn't be happier with my gear, and how promptly it got to me. "
"The products they sell took forever to be delivered. When it finally came it was the wrong size. I then returned it and did not get a replacement in the right size, but a gift card. Their customer service is virtually non-existent...no one answers the phone, and emails take forever in getting answered. Still never got my product and they most likely never refunded my credit card. I would NOT recommend this company to anyone."
"Got the run around with my order, then i said i wanted it canceled, then all of a sudden it was ready to ship !!! Ask numerous time about my canceled order and no reply!!! Still havent got my damn refund! "