"I ordered a digital camera and memory card which was supposed to come with a free printer. I received a confirmation email confirming my order and date of shipment. What I got was a "compression camisole" in size 1X. I called the company as soon as it was received. I then got a email stating because I had "mispicked," the camera was no longer in stock, and she listed all the requirements for returning the item before they would credit my refund. I spent hours on the phone trying to get this straight. I followed their instructions exactly and returned both the camisole and the printer. Several days later, I received the same identical camisole in the original mailing bag returned in the box the printer was in. They had opened the mailing bag, but put it in the box the printer was in. They had taken the printer out. I'm never ordering online from Office Max again. "
"Do not buy from this reseller. I purchased a "new" Belkin router. What I received was clearly not a new unit. The unit did not arrive in shrink wrap. There was an "inspection" form in the box, which showed someone inspected the unit one day prior to shipping - it clearly was not inspected by the manufacturer. The unit was pagkaged in a way that showed it was either a return, and/or a refurb unit. The unit was a version 2. Per Belkin, V3 has been out for months. The unit had quick start instructions - but there was writing on the instructions from the prior owner. Upon checking, the writing was a Belkin 800 number for support, and the other number was a 12 digit Belkin problem ticket number. The unit did not operate correctly. Do not buy from this reseller. "
"1. Today is 03/07/10, and we have not received our order. We ordered a printer and one small item on 02/15/10.
2. When we called to check on our order (last week), we were told the order was cancelled. We were never notified order was cancelled.
3. When we called officemax.com customer service at 1 877 OFFICEMAX, they told us order was cancelled by their "card services" dept. and we were purportedly transferred to their card services dept. Their "card services dept.", told us, wrongfully, that "there was a problem with our credit card for the order". This is a blatant misrepresentation, as we know there is nothing wrong with our credit card, AND, we contacted our credit card issuer, and they said they approved the charge the day of the order (02/15/10).
4. We asked officemax.com card services dept., via phone and via email, to put their purported reason for cancelling the order IN WRITING via email or otherwise, but they ignored us and have not done so.
5. One way you can file legitimate complaints about officemax.com online, is not only via resellerratings.com (where they have complaints similar to this and a low rating), but also via the Better Business Bureau online (bbb.org), and you would do so with the Northern Illinois location of the BBB online, as that is where Officemax.com online is located.
6. Note officemax.com has had hundreds of complaints at bbb.org, similar to the complaints here at resellerratings.com. (see their complaint resolution stats).
7. Watch out for the use of broad and vague language, and, pretextual (false exuses/misrepresentations) "reasons" when you contact them to check on why your order was cancelled. Also, watch out for possible retaliatory and/or defamatory notes that officemax.com may have written on your officemax.com account with them (they can see the notes, you cannot), should you ever have had a problem with an order, &/or inquired about the order, &/or complained to them about an order or order cancellation. "
"By far, the worst on-line shopping experience I have ever had!! Ordered a computer desk on Feb 5. We received it pretty quick on Feb. 8. Good Job! The box was completely trashed and upon opening it, the fist 2 pieces pulled out are broken. I immediatley call cosumer service and they were very helpful in getting a new order processed. They said my first order had been refunded and a new order placed. You're new desk will arrive in about 3 business days. 3 days go by, no problem. On the fourth day we open the door to find a door knob hangar saying they missed us. WE WERE HOME ALL DAY. The hangar left a number for the shipping company, so I call the next morning to tell them when I'll be home (all day) and they said it will be delivered after 1:30. 8:00 PM rolls around so I open the door, there is another door hangar, Sorry WE MISSED YOU!!! I was home all day. I guess the desk was just too heavy for the delivery guy! One more day of this exact same problem. Meantime I have been on the phone with customer service. Of course they don't know anything about what is going on and I can't track my shipment online (
like Amazon) so they don't know who is supposed to drop off the new desk or pick up the broken one. When the delivery guy actually knocked on the door to make the delivery, he asked am I supposed to pick up the old one? I don't know because customer service blamed it all on the warehouse and couldn't say who would pick it up. Meantime I check my checking account and look at that THEY RECHARGED ME FOR THE FIRST DESK! Now they say it was a mistake to refund the first time because they can't do that until they receive the product back. Now it has been 11 days and the broken desk is still sitting in the box on my living room floor waiting to be picked up and all customer service can do is blame the ware house and tell me they will try to sort it out and call me back. We will see!! I will never shop at office max again, EVER, online or in the store. They won't pick up the product because they don't want to give me my money back!!"
"My worst experience so far. I was shopping for a laptop backpack and saw a portable hard drive on their site for cheap and added it along with my backpack. I was happy to get such a good deal.
Guess what! They cancelled my order saying that there was a price mistake for portable hard drive and they can not fulfill my order. Apparently they cancelled my order completely including the backpack. Okay but the funny thing is that they charged my credit card account for the backpack.
It took me 45 days and 4 phone calls to get the amount credited back to my account. They were really prompt in cancelling the order but not so prompt in fixing the issue with charging my account. Beware of OfficeMax."
"After placing an order for an external hard drive with OfficeMax, I received an email confirmation that my order would be shipping. In the meanwhile, I was unable to check my order's status on OfficeMax's Web site. My order hadn't arrived after about three weeks, so I contacted OfficeMax about the status of my order. A few days later they responded that my order had been canceled because of THEIR typographical error. I never received any notification my order had been canceled.
Now, I have to go shop elsewhere for the hard drive and pay extra for fast shipping to get it on time. OfficeMax's customer service is just plain awful. "
"I ordered a Toshiba HD for $39.99 received e-mail confirmation. Tried to check on my order status several times but the site always said that it was down for maintenance. Finally called their customer service and after waiting and waiting she came back and said that the item had been cancelled due to a typographical error. She also said an e-mail had been sent out but I never received one (and yes, I check my spam folder). I find it infuriating that a business can decide they don't like the price on an item and decide to cancel it due to a typographical error. How convenient for them, and no proof needed either. I will be sure to tell everybody I know what they can expect when dealing with these people."
"I called ahead in regard to getting a new computer desk. The salaslady was most helpful on the phone and when I got to the store the items were exactly as she discribed them. Everyone was helpful and even loaded the box in the car for me. Yes, I will be back to this store whenever I need something."
"Ordered a Toshiba HD for $39.99 and just like everyone else, got an email a few days later stating that the order was cancelled because of a price error .. this after I got a confirmation email and after my credit card got charged. This is the second time this company has done this, I should have learned my lesson the first time but I just thought I should give them another chance. I highly suggest that you stay away from this company ... "
"I placed my order on OfficeMax.com for 1 Toshiba external hard drive and the order was confirmed the same day. The offer was up on the OfficeMax.com website for many hours and many thousands of people ordered these drives. 2 days later OfficeMax.com cancelled 100% of these orders and claimed a pricing error. The shady part is that if a patron ordered additional items to get the order total over $50 in order to qualify for free shipping, OfficeMax.com still shipped the additional items.
Modern day bait and switch....lure them in with a loss leader, get them to buy a few other items to qualify for free shipping, then cancel the loss leader and ship out the ancillary items.
Avoid OfficeMax at all costs."
"Officemax is not capable of running business. They advertised something that they can not offer just to attract eyeballs.
I ordered two Toshiba external harddrives at their sale price, and got confirmation. but after several days they simply told me that was a price error. This kind of business practice is not acceptable. If they can not afford this kind of holiday sale, why do not they just shut up and disappear for one week, or tell the customer " we are going bankrupt, please spare us one penny?"
hope officemax follow the step of Circuitcity.
"
"Office Max provided me with horrible service. I received a confirmation on my order but it was canceled due to a 'price mistake'. They offered no compensation for their error, I would most likely never do business with them again. "
"I ordered a hard drive from Office Max and my credit card was authorized without shipment of the product. I received notification of a backorder several days later. This was clearly an attempt to hold funds on my card and delay further, as stock issues and shipping issues are proven false since OfficeMax decided to cancel 100% of these orders. The attempt to string customers along while holding funds on a charged credit card is unethical business practice, and I will not be doing business with this merchant EVER again; spreading the word about these tactics is very important I intend to let friends & family know as well. We will all be avoiding OfficeMax for the Black Friday sales and holiday shopping to come."
"The correct retail price of the Swiss Gear Computer Backpack is $59.99. This product was incorrectly shown with a price of $9.99.
their graphic ad also showed 50 off on bags but they dint honor it.
"
"Just because Office Max is a familiar name with local stores does not mean it can be trusted with your online purchases. I have just been a victim of this company after placing an order with them. They canceled my order 3 days later arguing that they should have charged a higher price on the item I purchased and confirmed by Officemax.com. I don't think a company can get away from any responsibility of honoring a purchasing contract. So stay away from it."