"Short Version - Stay away from them. I ordered a 500GB Toshiba drive. They sent a confirmation and charged my card. Three days later they sent a e-mail saying it was a price mistake and they were not required to honor it. Hundreds of people had the same situation occur.

Wise up OfficeMax,you lost a lot of good customers. If you made a mistake than you should bear the burden and honor it. In the long run you would have gained a lot of good will. Makes you wonder what kind of short sighted upper management they have!
"

"They offered a great deal with different pricing on two different sized disk drives and then claimed that the different sale pricing on the two different drives were "typographical errors", Such an explanation is completely disingenuous.

If there were no intent of a sale, why would both disk drives be discounted to different prices?
It makes no sense

I am no longer trusting of any advertised deal from office max."

"This is the second year in a row that Office Max has duped me into putting money down on a product. I too ordered a few hard drives from Office Max and my credit card was authorized without shipment of the product. The same thing happened last year when I ordered Seagate hard drives at a nice price. After two days, my order was canceled and Office Max apologized in the same fashion as they did last year. I will never order anything from Office Max again because I am sick and tired of their bait and switch tactics. Fool me once shame on you, fool me twice shame on me. "

"I had placed an order for Toshiba 640GB Toshiba Portable External and after 3 days waiting office max sent an email that the order is cancelled because of a pricing error. They now claim it should have been $149.99 which is higher than the $99.99 normal price on their web page.OfficeMax price is a typo created by an automated program and canceled all orders including this item. They either don't check their web pages or use false pricing as a lure. In either case, you may want to avoid using OfficeMax.com .Complete waste of time."

"Purchased four external hard drives on what looked like a pre-black-Friday sale. Order cancelled because of a pricing error, looks more like bait and switch to me. I'll go back to avoiding OfficeMax since it seems the only time they have anything worth ordering is either a "pricing error" or a creative form of bait and switch. "

"Order was canceled due to pricing error on their side. But this error was from their side. As a customer I spent time to shop with them and they simply canceled my order. I know there are some other store who offer some discount off on next purchase due to their pricing error. "

"Ordered 2 External Hard Drives (item # 22133816). Got order confirmation e-mail and an authorization on my credit card. Two days later got order cancellation e-mail stating there was a price mistake. This kind of mistake is not acceptable. If they can not maintain their internet site then they should NOT continue their business on internet (E-Commerce).

"

"Ordered Toshiba 500GB 2.5" external HDD (item # 22133816). Got order confirmation e-mail and an authorization on my credit card. Two days later got order cancellation e-mail stating there was a price mistake and the accurate price should have been 2x what I could get the HDD at several other places.
Way to do business .... NOT
Complete waste of time."

"Beware of Bait and switch! Lure you in with low prices then cancelled the order 3 days later. They first claimed that the item will take a little longer to ship because it was comming from a different warehouse, then it was backordered, then it was out of stock, then it was backordered, then they just cancelled stating that it was a price mistake but available at a higher price!"

" This is the sixth time this has happened to me with office max, This causes me to miss out on the next best deal which would of been the real deal and not some Office max BULLSHlT, I will not let office max screw with me ever again !



Dear OfficeMax Customer,

Early Sunday morning, a few items were briefly displayed on the OfficeMax website with incorrect prices that were inadvertently generated by an automated pricing program.

As is standard practice by all national retailers, OfficeMax disclaims offers from typographical errors. Your order ######### included item number 22133816, a Toshiba 500GB USB 2.0 Port External Hard Drive, which is an item that was inadvertently shown with an incorrect price.

The correct retail price of the Toshiba 500GB USB 2.0 Port External Hard Drive is $149.99. This product was incorrectly shown with a price of $39.99.

Because the incorrect pricing is a typographical error and not a valid offer from OfficeMax, all orders relating to the incorrect price have been cancelled. This includes your order noted above.

It is important that you know that this cancellation also affects any additional products that were part of that order. No products included as part of that order are being processed for transaction or delivery.

While we deeply regret any inconvenience this may cause, we ask that you either log on to OfficeMax.com or contact customer service to reorder any of the items from the above referenced order.

If you have questions about this cancelled order, please call customer service at 1-877-OfficeMax. Again, we do regret any inconveniences this may cause.

Sincerely,

OfficeMax Customer Service


"

"OfficeMax canceled the above order after sending a confirming email.
The Toshiba drive was priced at #39.99 on the web.
They now claim it should have been $149.99 which is higher than the $99.99 normal price on their web page.
OfficeMax is price is a typo created by an automated program and canceled all orders including this item.
They either don't check their web pages or use false pricing as a lure. In either case, you may want to avoid using OfficeMax.com
"

"I order items from this website on 11/22/09 and received a confirmation email same day. Two days later I received another email cancel the entire order due to their pricing error on one item inside the whole order. It's a total waste of my time."

"they have worst customer service department, not getting ordered printer for 2 month and no one has any clue when i am going get my item, they are doing business on internet and they dont have way to reflect order status online, customer representative told me that order status will not get reflected on web site i need to call them wait for 1 hr which usually take because they have big queue of unsatisfied customer just to find out what happen to my order, they gave me date of my shipment for 3 times when they didnt have item in hand or clue are they getting it or not,they dont enter any information in the system so when you call next time you have to start from begining about your complain.

i am not buying anything from this store even if i am getting good deal, its look like their policy is take a order then figure out how to full fill them and if we dont get it customer is any way cancelling their order. so be it next fool will come and order any way."

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