"I can't really complain too much about Office Max, it was my first time buying from them online. All the local stores near me have either gone out of business or have become Staples.

I ordered a Dymo label printer, and they had the best price online by about $40. With the free shipping I couldn't lose.

I received my order within two business days. To be fair, I must be located close to the distribution center so that's why I got it quickly.

My only qualm is that I never received a shipping email, and I was not able to get shipping information online. If they had a great price on something in the future, I'd buy from them again."

"This is for a tom tom one 3rd edition refurbished

The worse service I have ever had they sent me a email that there was a problems just hours after ordering they said had to be sent from a different warehouse call customer service and find out its back ordered then nothing so I called to see what was up find out a third party had sent it without even telling me it was and to top it off It came and the car charger didnt work so I went to office max had to get a off brand charger and have them credit my card I hope
I will never ever get anything from this company not just the online store again I can not belive there still in bussness they dont step it up they wont be long the way things are going im sure just a added note they never credited my card and now say sence i dont know who i talked to im out the 20.99 i had to pay for the new charger. I said it before Ill say it again i will never do bussness with them again Oh I did report them to the BBB if it does any good
If your thinking of buying from them run fast the other way before they get your money because they do its gone and your out"

"placed My order for computer on Feb 22nd, and it was supposed to be shipped in 1 -3 Days. After not getting any response,
Called them on 25th Feb they put me on hold for 6-7 min and they verified with my Back and confirmed every thing is OK and it will be shipped. On 25th Feb I got an email that my order was canceled due to non availability. And have to pay $200 more for the same thing. My point is it was not my fault that it was not shipped on time so why should I pay $200 out of my pocket. "

"I ordered through office max and bought my hp laptop. I would like to inform everyone that this is the worst customer service that i have ever gone through. This has happened to me twice through this company. I have gone through the hassle of trying to get my laptop off back order (out of stock and they are ordering more) for the past 10 days. I have been lied to by the customer service 3 times now. The first one told me what their website said "it will be their in 1-3 days. The second one told me that it was on backorder and that "it will take 15-30 days to get. An hour later i recieved an email that it was being shipped "from another warehouse and will arive in 5-7 days from the purchase date". When i call again, i am told that it will take 7-10 days. So finally when i called today, i am told it is cancelled because they are all gone. This is a complete waste of time. Do not order from them. I will EVER go through this company again an do not recomend anyone else does either"

"The best thing to do is NOT to buy a HP printer, especially if you are not sure what brand to get. You will save yourself of alot of trouble.
I ordered a HP printer from Office Max. The printer did arrive in a new box, however, when I tryed to use it, the display kept saying ...door open... (but the printer door was closed).
HP promsed the replacement would be delivery before 1 Jan 2009. However, It did not arrive until after the 6th. Too late, I returned the previous model. And the replacement as well.
HP support call waiting time is 25 minutes per call and that one was short because I hung up inbetween reps waiting for a refund confirmation.
HP support could not troubleshoot the door problem over the phone. It took 3 no-where calls, each 45 minutes each, constant transfers.
Guess at another, more expense brand. You may come out cheaper. Thank You for reading."

"I ordered a laptop on 12/29/2008 with intel centrino Core 2 Duo processor, I waited for a long time and finally the laptop arrived on 01/12/2009, I never received a confirmation about the order and I kept on checking the status Online, still even after the order is arrived the order status shows it is pending.
But the worst part is I received the one with AMD processor, I called up customer service immediately to check if that was a mistake, the service rep told that they sent a substitute since the one I ordered is out of stock, and she told that substitute has been sent after talking with me. No one has talked with me or my family members about the substitute, so it was a lie. I didn't want to waste my time arguing since I anyway wanted to return it, the service rep told that I can return the product in store, so I went to the store to return it but they mentioned that Online purchased items cannot be returned in store, I talked with store manager and everyone but could not return it, I really got frustrated since it means the officemax online and store are not same entities, the main reason I purchased from officemax.com is that I have a local store and I can service/return in case of any problems, but this is really cheating since online and store operate as different entities.
I called up customer service again, this time the rep was very bad he didn't even have courtesy of saying sorry even though they made mistake and I had to suffer. He issued a replacement order, I requested to talk with supervisor, he mentioned sorry and told that it is their policy to send substitue if ordered product is not available, we can keep if we like otherwise we can return, in brief following are the facts:
1) Online purchased products from Officemax.com can not be returned in officemax stores, you have to call customer service again for returning it.
2) They can send substitute product when the ordered product is not available without our consent, and then it is our problem to call and return the product. Until it is returned our money is on hold for an unwanted item.
3) No tracking, you will not know when the order will arrive, so you may have to call customer service couple of times and then one day it will arrive surprrisely, if you are at home that day then you can take otherwise again your problem to pick it. "

"Ordered a color laser printer (Brother HL-4040CN) on closeout for 50% off plus free shipping on December 31st. Received it on January 5th, pretty quick considering the holiday and weekend. The order status was never updated on the website and I never received a tracking number, but I did receive the correct item in good condition so I can't complain too much."

"I ordered the color laser Samsung CLP-315 from Office Max a week and a half ago and received it today. The delayed delivery time for my shipment was expected since there was a backorder on my item; however, Office Max did not do a spectacular job at updating the status of my order on its website at all. Even with my printer in my hands now, the order status for it on the Office Max site is still pending.

It does have very nice customer service representatives, but the company could serve people better by providing more accurate updates of when an order will or will not be shipped.

I also had ordered a wireless headset from the store as well, but it never came with the printer. Fortunately, I only paid a penny for it since there was a promotional offer, and it's just not worth my time to second-guess when I will be receiving it anymore. "

"Good in-store shopping help and support. Prices are a little high."

"Somewhat satisfied. I've had to change my previously negative review. I placed an order for a digital camera on 5/20 with a debit card. The transaction did not show up in online banking until that weekend. The camera finally arrived on 5/28 in perfect condition. To be fair, it did across the entire U.S., but still.

Normally, this would be fine, albeit somewhat slow. Unfortunately, Office Max's order update website is terrible. Do not use it. It said my camera was discontinued and that my order was "pending" and "processing." Instead, call the support line. I was treated courteously both times I called and only had to wait about five minutes to get an associate.

Verdict: low price might be worth the risk, but be careful, call the support line, and be prepared to wait for longer-than-expected processing."

"OfficeMax could not update their order details with any tracking info. After a couple weeks I launched an inquiry - they said the package was special ordered from the supplier and the ball was in their court. I should just be patient. Another week passed and after a second inquiry I learned OfficeMax had in fact shipped the item weeks ago using a courier who omitted my building and room number, phone, and email address from their shipping label. Consequently, the package was lost in our company mail room and I still have not received it. Most likely it was shipped back to OfficeMax, who will never refund my money. I am out $270 for their disorganized systems."

"I had a horrible experience, after they website malfunctioning my order been duplicated several time, I call them to cancel duplicated orders and then call again to confirm that they did, and later found out that they did nothing and items still been shipped. What a waist of my time, and on top of all they make it like this is my fault. If I had a choice I would never buy from OfficeMax again."

"I purchased a laptop from this store which refused to boot up after only a weeks use. When I returned it, I decided that I would prefer a refund as they state in their "satisfaction guaranteed" that you can return the item within 14 days and they will replace, repair or refund your money. This is a blatant lie, as when I asked for a refund they would not give it as the box had been opened! They state that if you are not satisfied with your purchase you can simply return it. How on earth are you going to know if you are satisfied with an item unless you open the box and have a look?
Their guarantee of satisfaction is not worth the paper it's written on, and I will never purchase another item from Office Max. Buyers beware!! "

"Purchased an office chair from Office Max on or around the 14th of November. Received an order confirmation email and believed I would be receiving a chair. A few days later they simply canceled my order, something about a pricing error on their webpage. If a company can't even type in prices correctly, or at LEAST honor their prices if someone makes an error then that company does NOT deserve my (or your) business."

"I ordered a Compaq notebook from Officemax.com and it was canceled after 6 days.

This is my worst experience with Officemax.com"