"Shortly after writing the review below, I was contacted by Matt, the Director of Sales for OneCall. He apologized for the issues I was having, and assured me that they would work to rectify the situation to my satisfaction. I was put in touch with Thomas, the Assistant Manager of Sales, who was absolutely great to deal with, and I'm very happy to report that they did just that. Any reservations I had in making future purchases, or recommending OneCall to others, have been completely absolved through their excellent customer support. I'm not sure why I was initially told what I was told, but the bottom line is that they stood by their product and were ultimately great to deal with, despite that previous "bump in the road." Highly recommended!


Recently purchased a Samsung UN32C6500 LED TV, as well as an OmniMount Flat Panel Mount. Very nice over the phone through the purchasing process, but NOTHING BUT PROBLEMS since then!!!

First the HDMI 1 input on the TV was defective, resulting in no sound with that source. Additionally, no one ever mentioned that the hardware provided with the OmniMount doesn't work with the new Samsungs.

One Call ultimately agreed to take the TV back and send out a replacement, saving me the hassle of a 3 week delay dealing with Samsung, especially considering we're a one TV household. And I was able to get an adapter kit for the mount by contacting the manufacturer directly.

But now 6 weeks in, the replacement TV has a problem, which seems to be the backlights - when you turn it off, 2 white horizontal stripes flash across the black screen. (In truth, it does not seem to affect the picture at present, but I fear it's symptomatic of a bigger problem that may surface in the near future.)

When I first contacted One Call on this, the woman said, "don't worry about it, it's probably fine." So I visited 2 local authorized dealers, and none of their Samsungs did this, so now I'm worried! I called One Call again, and Brian offered a replacement with shipping at MY expense, OR they'd extend the warranty from 1 to 2 years. Neither option is acceptable. Why should I have to pay anything more, or accept a defective TV with the fear that it may fail one day after their "extended warranty"?!

It just seems they would bend over backwards to try to make this right after what I've had to deal with, but instead I was told that "this has already cost us a lot of money." NOT SATISFIED!!! "

"Great online store. Fast delivery with tracking. Everything was as expected and more."

"Bought A Def Tech 2002 CLR speaker. Price was excelent. I did catch it on sale, but most places were selling refurbs for $10 more than this new one! I received an email right away that my order was placed and another email that night with tracking information. Product arrived quickly with good packing (not just the original box with a shipping sticker on it).
The Def Tech 2002 has exceeded my expectations! This is a great center channel and fits my setup very well."

"My brother asked me to write this review for him. He is very pleased with OneCall.com for the service they provided from the day the order was taken to the day it was deliverd. This store is totally legit, no doubt OneCall.com will be recomended to all that are sceptical or have had a bad experience ordering a product over the internet. This is the place to go too. Thank you."

"Bought a Canon T3i through OneCall. Got fast friendly and expert service and the camera is phenominal, just what I was looking for!"

"No problems, prompt delivery, and I have ordered twice so far."

"Perfect transaction-awesome support. I chose OneCall based on three factors: price, availability and reputation. I ordered two items (fairly high end to be ordering from a company I hadn't done business with before). The items came quickly and when there was a small problem with one of them, OneCall resolved it fast, easily and pleasantly. Their Customer Support phone line is easy to navigate and hold times were minimal.

I am delightfully happy and will definitely look to OneCall for future electronics needs!"

"Page represented herself and OneCall extremely well, answering my questions regarding which of two center channel speakers would be best for my wife and I. Sensable answers without a lot of techno talk. Shipping Confirmation shows our order was shipped the same day it was placed.
Our order was received here in Ohio one day sooner than expected.
I emailed OneCall on a matter not related to our order. No response was required but they phoned us the next day.
A previous speaker purchase turned me into a Definitive Technology fan. This first purchase fron OneCall made me a OneCall fan.
Bravo.
Broadbeam

"

"well all i have to say is onecall.com is one of the best online stores ive found so far. they had what i was looking for at a great price, i got my package when they said it would be here. i bought a canon 16-35mm wide angle lens , i just love it, take's awesome photo's
thnk you again onecall
until we do bisness again......"

"PRODUCT WAS WHAT I NEEDED AT A GOOD PRICE. I RECIEVED IT VERY QUICKLY. I WAS VERY SATISFIED"

"I am truly impressed by your service. I ordered my TV on Saturday 2/26/2011 and it was delivered to my house on 3/3/2011. Thank you for such prompt service. The trucking company was also a bib part of this delivery. Very good service."

"A great online store with some good prices. am very satisfied with my online purchase from them"

"OneCall was one of the few places that had my receiver in stock. They were very near the lowest price and shipment went out the day I ordered! I highly recommend them."

"OneCall order service was first rate: The TV shipment went out the day following my order was placed, and it arrived a day ahead of the estimated delivery date. OneCall kept me informed as to the order processing, and their shipper's website was updated often while the shipment was underway. I appreciated the care OneCall puts into preparing their large TV's for shipping--the TV arrived in good workable condition. "

"They shipped my order the day I ordered it (I ordered it at 3am). The "factory renewed" product had no dings etc. I was able to order a 4 year repair warrenty on this product that offers both a carry-in and ship-to option. Since the item was $1800 (MSRP of $3500) this is a great relief from the risk of buying referbished equipment. Overall I am very happy with their service, and their wide variety and pricing of hard to find, high end, home theater equipment."