"I called One Call.com Sunday evening and was pleasantly surprised to have "Bob" answer the phone. I was having some problems with my order and he was very helpful, we got through the process together and my order was shipped the next day. I have received confirmation of shipment and delivery less than 24 hours later.
This is the best "on line" service help i have had in quite some time. THANKS BOB "
"I had a positive experience ordering a Home Theater Receiver over the phone. The woman who handled my call was in Spokane and was very friendly and handled the transaction with ease. She processed a dual source payment (gift card and credit card) expertly. I praised this woman's handling of my order over the phone and I hope OneCall was listening in! My package arrive doubleboxed and in perfect condition. Also, OneCall is one of the few authorized online retailers of the Receiver I ordered (Marantz) I would not hesitate to order again. "
"What a great company. I had issues with LCDTVS.COM and after a month of dealing with them, bought from onecall.com. I received excellent customer service and my tv was delivered in 4 days. I recommend them to anyone!"
"I was pleased with the speed of the service eventhough there was some delay in receiving my TV due to snow and holidays. The TV arrived fully protected with double boxes and padding. The most significant factor was that OneCall had the best price I could find, and I shopped around a lot! I'll definitely check out OneCall for my future purchases."
"OneCall was terrific. great customer service and a price that beat everyone else. I will shop here again and again. Thanks "
"One Call is a class act. Purchased a 50" LG Plasma. One Call had the best price and included the shipping. Ordered on a Saturday and the TV shipped the following Monday. Customer support called me to confirm order and offered follow up help if needed. I felt very confident about this purchase. The TV arrived in good condition and strapped to it's own pallet. The LG 50PK950 has a picture that's over the top.Very pleased with the TV and One Call."
"The product and service is amazing. Would recommend one call to anyone looking for electronics, cameras etc. Bought all my camera equipment and now we bought a TV sight unseen and had it shipped to us. Couldn't be more pleased with the product and service. The TV is amazing. The attention given to us by the staff at One Call is above and beyond."
"I have used OneCall.com a few times. I like the product-specific sales support. They have always been knowledgeable and together we end up with the best product for what I want to accomplish. To date all of my transactions have been related to digital cameras and lenses. The Number One, Best Aspect of onecall.com is a phone number that connects to a live person that knows something about the product you want to discuss and possibly purchase. The transaction itself such as e-mail confirmation, product shipping, etc. is just fine as well."
"Ordered a new Samsung flat screen and it was one of the easiest experiences i have ever had buying major electronics. Detailed reviews and stats on everything, it was very easy for me to compare and review and decide on which model i wanted. the ordering process was simple and straightforward. Product arrived when expected and no issues at all. Love this site. My father recommended it to me, and now i recommend it to everyone i know."
"I will start with the shipping, excellent getting items out the door and into the hands of fed-ex.
Now with customer service; not so happy. One of the options if you have a question is to email. I am not at home, actually in Russia working and want items shipped before I get home. So I emailed them about the prices as they are somewhat higher than B&H, amozon and a few others, asked if they would price match that one lens was $2K and the other $1K with other items of a few hundred $. Then they wanted details, which lens specifically, so I replied which lens exactly. Took awhile to get a reply, when I did they said call us we can help you much better that way. Okay so now I got to get set up to call them, so I do. I call and get the tech that signed the email, he says I am busy can you call me back, I explain I am in Russia and doing as he asked on email, call back in 10 minutes. So I did, then I talked to him about the lens he said nope can't price match, the prices we have up is low as we can go. I am talking $30 on a $2000. lens, he would not work with me at all. So why did he even have me call him, I could have saved so much time...he had all the information why did he not just say it on email. The only reason I proceeded with my order is all items where in stock and I hate dealing with those outfits back east....One more time like this though, will be my last.....I am still not feel real good about it though, I could have saved a lot of time and $100. just by hitting the key on amazon.
If any one in onecall would like to see emails or want a name to in referance above, just contact me at email address linked to order number."
"***GREAT JOB*** Thank you for shipping on time and taking the care to box it up with bubble wrap! Ordered on Sunday you shipped it on Monday. This was a great Christmas present. Thanks again!"
"OneCall.com is one of the best web sites I have found for quality and affordable electronics and camera equipment. I have been ordering from them for over three years and have never had any issues or problems with the products I received. I highly recommend them to family and freinds who are in the market for great quality and reasonably priced merchandise. My latest order was delivered as promised in time as a Christmas present for my son. "
"Item was as advertised and shipped very quickly. Communication from OneCall was first rate. I will be purchasing from this retailer in the future."
"I was extremely happy with my experience with OneCall. It is the second time I have used their services, but the first time for such a large item (Onkyo receiver). The auto response email was immediate and the prices are competitive. Their efficiency (especially right after Christmas weekend) was amazing, and the product actually arrived well before estimated (I opted for free shipping in 3 to 6 business days and the product arrived within 2 days!), even before I could even confirm the tracking number. Technical support prior to purchase was patient, informative and very clear. This firms prices, service and overall value is very competitive with Amazon, which I consider one of the best online companies. I will definitely consider OneCall for any future electronic equipment needs."
"I had a great experience with OneCall when I had to return a camera that lacked a necessary component. They were very friendly and helpful and I am very satisfied with their handling of my problem. I have to admit that I am always surprised these days, when a business is so motivated to address the concerns and problems of their customers. These guys deserve 6 out of 5 stars!"