"Ordered 4 Bridgestone Driveguard tires: in stock; ordered processed, 2 days later received email stating they were not available. They upsold me to Vredestein tires, same thing, ordered processed, and again, couple days later I was advised they were not available. They tried again to upsell me and I refused. I ended up buying from an online competitor at better price and the desired tires were in stock and promptly received."
"Customer service is terrible! Delivery is a joke. They delivered the wrong size tires, spoke to someone and she was absolutely rude. I was given three different delivery dates and it still hasn't arrived. And they love to use Covid as an excuse. And you can tell they're sitting at home terrible! I'll never buy this crap again!!! "
"Ordered (4) 245/70R/17.5 for our Doonan trailer. John was able to give us a very good price, and his customer service was great!! Tires were shipped quickly. We did get a delay from FedX, but it had nothing to do with OnLine Tires. Tires purchased were as we expected. We plan on buying other tires from them as well. Thank you JOHN, for all of your help. We appreciate it. Veronica "
"I have ordered tires on three different occasions and have had exceptional service, fast shipping, great prices, and most of all top quality tires. Online Tires is my only tire supplier. Please forget about buying from any other tire supplier."
"Ive ordered a pair of some Michellin Steer tire for my international Truck. John went above and beyond. Gave me a really Good deal on the tires and also arrive within 3 days of being Ordered. OnlineTires defently did a greAt JOB. They need more Employees like JOHN. A++++++"
"Don't buy from Tham anything ,if something going wrong you will have dig headache. I was ordered two tires at November 6,one resived at November 15 and one didn't, November 22 fedex call to me and said it's second tire lost , I call to onlinetires and ask for refund, till now didn't resived. November 30 call to the online tires again same of person said company did the refund and will be send to me conformation of refund, didn't received any confirmation. For this company it's look normal just promise, and didn't do anything for the customers. "
"BE WARE!!! They don't even deserved 1 star. I placed an order on 8/17/21. They gave me the tracking #, but when I tracked it, it only showed that the label was created, nothing else. So I called them. They said there was an issue with the shipment. Therefore, they gave me another tracking #. Again, it showed that label was created, but nothing else. I called them and emailed them. They replied back on 9/9/21 acknowledged that there was a problem in shipment and asked if I want to wait to reprocess. I told them no, and I wanted my money back. No response after that. On 9/28, got an email saying that they want to confirm that I already received my tire. I told them that I did not received it, and I wanted a refund. They did not give me a refund, so I've decided to file dispute through my credit card company. The resolution came back today saying that because I canceled the order, the dispute was invalid. I'm taking the next step to continue with this dispute. DO YOURSELF A FAVOR, DO NOT ORDER ANYTHING FROM THEM!!! THEY ARE A SCAMMER!!!"
"After confirming price and availability from Online Tires salesman John Munguia, I ordered two Cooper Discoverer STT Pro tires. Upon receiving delivery confirmation for TWO tires I drove an hour to my shipping-service store to find that only one tire had been delivered. I immediately emailed Mr. Munguia, who replied, “The shipping department just informed me that the warehouse that shipped out the tires only sent 1 tire because the other one was defective. We cannot locate another one of these at this time. We can either offer you a different tire or a refund.” I did not bother to ask Mr. Munguia three obvious question: Why was I not advised of this problem PRIOR to shipping only one tire? Why was I charged for two tires when only one was available? Why would I want one “different” tire? I requested a return-shipping label (in case I could not find a match), located and ordered a match from Tires Easy, and emailed Mr. Munguia to process a refund for the unshipped tire. He told me to “reply to the email that you received with return shipping labels. That is the department that will be refunding you, not me.” In other words, this salesman was happy to be responsible for the sale, but not for helping when his sale went bad. I obliged and was told by “customer service” that Online Tires would process my refund AFTER I returned the TIRES they shipped! I emailed twice more (the second time including Mr. Munguia) to clarify that Online Tires only shipped one tire and that I wanted a refund for what they failed to ship, and was twice told, “In order for us to process refund (sic) we need to receive the tires that you received.”
Had I read before placing my order the many complaints lodged with the Better Business Bureau against Online Tires, I would not have attempted to do business with a company that apparently employs staff willing to participate in unethical practises. Whether or not Online Tires remains in business much longer remains to be seen, but I WILL be repaid for the unshipped tire – even if I have to travel to collect the funds in person.
This review has been posted at a variety of sites in an effort to protect others from being ripped off by Onlinetires.com. Online Tires' partnering sales outlets and competitors, the Better Business Bureau, PayPal, my charge-card company, and Cooper Tires have all been offered or provided copies of my allegation-supporting correspondence."
"I ordered a tire with online tires through walmarts marketplace, they lied about sending the tire by providing an invalid tracking # I have not received a refund after 12 days I will file a credit card dispute"
"AVOID BUYING TIRES FROM ONLINE TIRES
We ordered 4 tires for our Volvo on June 23 with a promise of delivery in 3 days. Since then only 2 tires arrived with Fedexp reporting that 2 of the four tires were stolen in transit with a fake signature at no address. Then Online said they would overnight 2 tires from LA to No Calif with a promise of overnight delivery. They never arrived but 4 days later we received an update from them that Fedexp was picking up 2 tires in Florida and expediting them in 2-3 days. It has been 8 days and they have missed each promised date and at 2.5 weeks we still only have 2 tires. I fully support all of the other customers and highly recommend you not buy from these guys. BTW 5 days ago i decided these guys are crooks so i did what i should have done initially and ordered 2 tires from TireRack, they arrived 3 days later. While Onlines prices are attractive having to spend time everyday for 2+ weeks calling to get their latest excuse was not worth it. The only positive in our experience was Chris who tried to explain each of these ridiculous excuses but obviously he has no influence on their business practices."
"They are scammers horrible customer service and you will not receive your items..... they're thief's and should be processed legally!!!!"
"I was pretty skeptical of this site after reading the negative reviews, but I had already placed my order. Ordered 2 Pirelli P Zero’s on Monday, and they arrived the following Monday. Shipping was definitely slower than SimpleTire.com but their price was unbeatable. Good experience."
"I ordered twol BMW tires $40 cheaper than anywhere else. I was in a rush and did not check reviews before ordering which I always do. So I checked and was worried, I called the company and was assured all was well. I got an order notice later that day, the next day a Fedex shipping tracker, the 3rd day they were there. The correct tire and in perfect condition. They came from a warehouse near me, which most tires come from, and I am on the east coast, not California, so it worked for me."
"I paid for tires that never came. All attempts to reach them are ignored and unanswered. They advertised 5 day delivery and 3 weeks later I still have no tires, no tracking number, no idea if anyone ever actually meant to fulfill my order but changed their minds. Their phones are not manned. They don’t answer contact forms or email or voicemail. Save your money, or at least give it to a good cause like a homeless shelter, then at least something comes of it!"
"Placed order on tires that were in stock. Received email that tires had shipped the next day with tracking number. When you check tracking on FedEx, the tires have not left the facility. Cannot get a hold of a person in customer service or tracking. Finally, only way to get a live person is to select option for new order and after some digging, the tires never left their facility and had I not called, they would have never shipped them. Still waiting to see if they get shipped. "