"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"This company is awful. Won’t answer phones, takes days to return emails and product never ships. I finally got a tracking number over a week ago that still hasn’t gone live. Now I have to go through my credit card company to get a refund. This company seems like is just an office full of crooks. Shop anywhere but this company to save yourself weeks of pathetic to zero customer service. "
"Placed order 10/17.. Item available. Robo message 10/27 "We are preparing your order for shipping".. Customer service phone disconnects after 15 mins... calls not returned.. emails not returned.. Item was charged to CC immediately. Recent callback "you item is in the queue "... that was 2 weeks ago. Supervisor promused callback... nothing after 5 days. ITEM IS NOW $150 MORE THAN WHEN I PLACED IT. Previous customer... no problems.. future customer.. probably not"
"10/7 Order #####8096 placed
10/8 I received an email stating "Order Update: Your Order #####8096 is Shipping Soon!"
10/10 I received an email stating "Update on Your OpticsPlanet Order #####8096 Sorry, We're a Little Behind"
10/21 I cancelled order ####8096 because they didn't ship it yet and didn't have all the items I ordered in stock and it hadn't been shipped. " Your OpticsPlanet.com Order ####8096 Reference 101-1007-022445 Cancelled"
I assumed that everything that I had ordered had been cancelled as a partial shipment would not work...items were part of a build and partial items would not work. When I checked my order history, I noticed an additional order that they had created which consisted of a couple items from the original order but also showed as cancelled so I was expecting a full refund.
They only issued a partial refund and shipped the partial order anyway, even though it was supposed to have been cancelled.
11/1 I had to RMA the items which I had received because they didn't honor their cancellation. "RMA##8630 for your OpticsPlanet, Inc. Order ####4538 has been issued"
11/5 They received the items from the cancelled order which I had to RMA at my expense . "Your OpticsPlanet.com Order ####4538 Reference 101-1007-022445 - Return Received and Being Processed"
11/21 I have not received a refund yet so have filed a dispute with PayPal. They are quick to charge you, even though they don't have the item you order in stock, but are very slow to refund your payment. They will use COVID as an excuse but other reputable companies just deal with the challenges. You can't call them because they don't answer their phones. Not the same company they used to be. You've been warned.
"
"Purchased 3 items shown to be instock. 1 item not instock, no communication!!!! Ihave to go online and look at my order to get any info. Item that I'm waiting for will "possibly" be in stock January 20, 2021- 4 months after order. I cannot cancel because order is in progress status. Sent 1 voicemail ( their system blocks other attempts) and 2 emails- no answer, HORRIBLE CUSTOMER SERVICE!"
"I made a purchase but they sent me a different item. I contacted them requesting that they send me the item I ordered and paid for but they will not cooperate. I recommend that you find another company to purchase from, just not worth the hassle dealing with Optics Planet."
"The product is very good. Logistics is slow"
“Thank you for your kind words regarding your shopping experiences with Optics Planet.
Our customer experience team looks for feedback to determine what processes are satisfactory and where we can improve customer satisfaction.
We value you as a customer and we hope to service you in the future.
”
"It took Optics Planet one month to send me the wrong barrel. It took them another month to send me what I had originally ordered. I buy thousands of dollars of gun parts every month, and I will never purchase from Optics Planet again, EVER. I am hoping this review will save you from my experience of the worst customer service on the Plant. Buyer beware, you have been warned."
“We are very sorry to hear that you were unsatisfied with your recent shopping experience. We are sorry for any inconvenience we may have caused.
All wrong product claims have a procedure to confirm our inventory is checked as well as avoiding additional customers experiencing the same circumstance.
Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order time frames are expected on popular items. This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”
"Never received my order, no communication ,do not received my money back !!!! Nobody to talk about this !!!"
“Greetins Greg!
I'm terribly sorry for the delay on responding. We've been under immense delays in responding due to the massive amount of customer contacts we've received since the outbreak of the pandemic. I've been able to locate your order and have an update for you. Given the item that was placed, our compliance and risk management team had sent some follow up questions for you to respond to. When we hadn't gotten a response on 2 attempts we cancelled your order due to no response. I'm terribly sorry for that news. We did not capture your funds though, your credit card was only authorized, never captured. When we went to void the authorization, it said it has already expired, we have no funds of yours are this time for the HYVE Magazine extensions you purchased. I do greatly apologize for that, and if you'd still like these items, we ask that you please replace this order, and keep an sharp eye on your emails as we will not be able to process the order unless we get any and all information regarding your order. I hope that helps clear that up for you. Customer service is our top priority, and we would love to work with you again in the future to to help make this right for you. ”
"No way to contact CUSTOMER NO SERVICE, their website even admits "We have temporarily turned off our live chat service, are unable (unwilling) to answer phone calls, taking us roughly a week to respond to customer emails, are not able to return voicemails." Honestly, just look at their website!
Then they claim to ship your items and provide a tracking number, but the item DOSE NOT ship and claim cannot cancel order, because it has already shipped...has happened in 2 of the 3 orders I placed, so shame on me for believing it was a fluke or one-time-issue...there WILL NOT be a 4th. order.
"
“Greetings Dan!
We are terribly sorry for the experiences you've had in shopping with us. In the recent months since the outbreak of the virus, we've been under immense customer contact volumes we simply have never seen before. That being said-- I apologize for items shipping at different times, our direct warehouse was under immense delays based on the number of orders we've received during these times of the pandemic. While one of our other warehouses was able to ship the 1 item they were fulfilling for us in a more timely manner. I do see at this time, that your whole order has been shipped, and received, if you no longer wish to keep any or all of the items, you are welcome to return for refund, at which point we will waive the return label fee during these dark and trying times. Customer service is our top concern, and are greatly sorry for the experiences you've had with us lately. We only hope that we could work with you again in the future to help make this right for you. ”
"order a sb tactical fs1913 pistol brace for $199.99 said they won't take money from my account until the item is ready to ship. Money is gone from my account. Order on May 26 2020 said 10 to 17 days then changed to july 19th then 21st now shipment date is August 8 2020 don't buy from them they are a scam. "
“Greetings Brian!
We are terribly sorry for the delay on your order. This is a very popular item, and right now we are currently at the mercy of the vendor in getting us products in a timely manner. Unfortunately, since the outbreak of the virus, we've been having a lot of issues with vendors getting products to us, based on how they've been affected by the pandemic. That being said, we are terribly sorry. I also wanted update you on the taking the money. We still have not captured the funds from your account, when you placed the order, your card was only authorized. Our policy, is and always will be only to capture the funds when we are processing the order for shipment. Since your order is on back order at this time, we still have not captured the funds, so you actually still have those funds on your card. If you no longer wish to receive this item, please contact us to cancel the order, otherwise, this will still stay active and pending until your item is ready to ship. Upon processing and shipment, you will be provided with your tracking number to the email you provided at the time of order placement. Please let us know if you have any further questions or concerns, customer service is our top concern. I hope this helps clear up some confusion for you. Thanks and have a great day!”
"My opinion is strictly not to purchase from this website. I placed a 400$ order for a build over a month ago, it has been in processing status since. I have called countless times and emailed to try to get any update on the status of my order. All i have received are two completely automated emails that give literally no information. I understand we are all busy and we are all dealing with this pandemic- but in-stock items dont take over a month to put in a box and ship. The worst part is- I can get no information on my order and also- can find absolutely no way to cancel my order now that its placed. I have to file a claim with my bank to get this money back. Fair warning...."
“Greetings Justin!
We are terribly sorry for the delay on your order, as you mentioned we were severely hit by the pandemic and the massive amount of orders we were receiving that we simply could not process them in our normal timely manner. We've been under immense customer contacts during these times, like we've never seen before. I greatly apologize for this horribly experience you've had with us, and completely understand your frustations. On a more positive note, I see we've been able to escalate your order, and that it's shipped, and now reflects delivered as of 06/12/2020. I hope you were able to receive all the products, and that everything is working well for you. We would love the ability to work with you again in the future to try to make this right for you, as customer service is our top priority. ”
"Ordered something that said it was in stock. Turns out it had no estimated availability so I tried to ask if they had something comparable to replace it after no one answered me after a few days I cancled the item. A day or so later I thought it was crap the customer service ignored me about replacement for the item. So I whent back and cancled the entire order. Now almost a month later this company decided to send out and charge me for half the order that they actually did have. Almost a month later they over drafted my bank account for an order I cancled because of their lack of customer service. I cancled the order and didn't keep the funds in my account because I cancled it. Now i cant get the company to do anything about it. They act like this is my fault. Theres literally nothing i can do except take a $100 loss from my bank and pay $192 for an item that I cancled. I would never use this company! Go to your local shop!!"
“Greetings! I'm terribly sorry for the poor service you experienced with shopping with us. In the recent months, we've been under immense customer contacts, which makes it hard to respond to our customers in the 1-2 business day timely manner. We've never seen a spike like this in our company history. The outbreak fo the virus has caused many issues for us and we are terribly sorry that it caused such a bad and unfortunate shopping experience with you. If you have received your order, and no longer wish to keep it, I welcome you to fill out the RMA form located here: https://rma.opticsplanet.com, you can select the return for REFUND option, and will NOT be charged a return label fee during these difficult times. Again, I'm terribly sorry for our poor customer service during these times, and hope that we can make it up to you in the future. ”
"Good stuff. quick shipping "
"Im a patient person, but it took 2 WEEKS for them to even assemble and ship my order. In the time it took them just to ship my order I had multiple orders made with different companies that came in in a timely fashion. They can't even keep promises on response time for complaint/question emails. By the time I recieve my item it will have been 3 weeks since they took my money. This is dissappointing, I had high hopes for this company. "
“We are very sorry to hear you were unhappy with your recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused you.
Customer service is our number one priority. We have forwarded your complaint over to the customer service management staff for future training opportunities.
We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"They take advantage of people and of global activities to withhold payment of returns and or lost packages they are rude slow and careless I will never in my life order from this company and I advise you choose a different company as well because this one is complete trash."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
We have forwarded your complaint over to the customer service management staff for future training opportunities. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are sorry to hear you are unhappy with your recent shopping experience. Customer service is our number one priority.
We regret to inform due to the current climate changes some of our inventory comes from the manufacturer and extended back order times are expected on popular items. We provide you with all the information we have obtained from the manufacture at the time. We are completely aware and understand the inconvenience this can cause our customers. We do our best to provide our customers with as much updated information we receive from the manufacturer. We apologize for any inconvenience this issue may cause.
Again, we hope you can accept our deepest apology, as we value you at a customer and hope to better service you in the future.
”