"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Great products, excellent prices. Would recommend give them a look"
"Great products and fast shipping. "
"Had to backorder a part. They shipped it quickly. Good prices. "
"My items were shipped out the same day and arrived in no time. Packaging was done very well and everything arrived in perfect condition. Very happy with my experience and will be ordering again soon! "
"It was an enjoyable experience. The price was right. They have a huge selection to choose from. Received it quickly. "
"Great customer service. Very knowledgeable staff. The discounts are on almost all the products sold by them and most of the time free shipping. "
"Funny you should ask for feedback because I just wrote you an email regarding how you're handling my item purchased with missing parts!
Based on this incident, I probably will not be buying anything from OP in the future.
Your free shipping took almost 2 weeks! (8/19 - 8/28) Then to address the missing parts, you should have sent me a complete replacement product with priority shipping and arrange return on the initial incomplete item with paid return shipping.
Now I have to wait another 7-10 days?! And offering me 10% off on future order to make up for this mess?? Are you kidding me? I get the 10% offer from your spammail all the time!
Yeah. I stand corrected. I said I probably won't buy anything... I definitely will not be buying anything from you guys again.
This was my first experience with OP, and it will be my last!
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"Quick delivery, product is great!"
"Prompt and fast delivery. Best prices by far of all the websites."
"Really good customer service. Very knowledgeable and friendly representative. They have discounts on almost all the products sold by them. Fast and most of the time free shipping. "
"When I need some related to guns, camping, really anything outdoors, I check OpticsPlanet first, great prices, fast shipping, and really helpful when I have questions, thanks OpticsPlanet!!"
"Part of a multi-item order. At checkout was listed "in-stock" but received notification a few days later that in fact item was back-ordered and would be shipped ASAP. Thus only 4 stars.
Contacted via email item was being shipped and delivered by courier on day promised.
Have been long time purchaser from OP. Will continue to shop. Prices very competitive on identical products sold elsewhere."
"I called customer service before writing this to give OpticsPlanet the opportunity to resolve the problem. There being no effort to do so on their part I am now writing this review.I ordered Leupold alumina flip up scope covers for a Vari X 6 2-12 X 42 HD scope order # 13505797. This was ordered on the phone by speaking to an OpticsPlanet rep who advised me of the product I needed and placed the order. The objective cover fit as intended but the eyepiece cover is the wrong size. I called to have them exchange the eye piece by sending me the correct one and was told their procedure is to send me a form to fill out to escalate the return and to then send me a return shipping label. As I am leaving for my hunt shortly I informed the rep I spoke with that this was unacceptable and her manager who might be in a position to discuss this further was AT LUNCH!! Way to go OpticsPLanet. Really went the extra mile to correct your mistake and these are not cheap. Just check the price. I have ordered from them in the past but this marks the end for me."
"Name brand products, competitive prices, fast shipping, excellent return policy. Great CS, what more can you ask for."
"Always a pleasure doing business with Optics Planet. All my orders have been correct and on time. Great service and products. Thanks OP for making me one happy customer. Thanks, Delta Hotel."