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Featured Review


Verified
5/5

2019-08-26

Great site, my 1st go-to everytime

"Love the site and your app is great. Great parts selection, fast shipping and excellent customer service. Highly recommend you guys, your my 1st stop whenever I need parts."

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Verified
5/5

2019-08-25

MDT Chassis

"An effective and cooperative place to work with. Bought the MDT ESS chassis system part by part, as I wanted certain differences to the standard. Easily found on their website. Quick and secure checking out, and speaking with customer services as I wanted to change my mind on one item they explained the whole returns process and hastened my order.
You just don’t get good service like that these days, fantastic experience!
"

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Verified
5/5

2019-08-23

Smooth as silk.

"Never an issue. What more can I say. Always check first."

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Verified
5/5

2019-07-17

Great Stock

"Magpul makes a great adjustable stock that locks in place to prevent rattle. It was far better than the OEM version and looks much better."

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Verified
5/5

2019-08-23

Great products at competitive prices

"Multiple orders over the years and all they have always have the products I've needed at a great price."


Verified
5/5

2019-08-23

On line or over the phone service!

"They make shopping easy and fast. Prices are great and the people friendly. I can only complane about FEDEX as they are always slow on there part. As for the quality of theproducts fond here they always show up in great codition due to the packing that is done.
2 thumbs up! If you need to know about what I bought it was my 2nd Timney Calvin Elite trigger. There is no better trigger made. Its the most ajustable to your hand and to your gun. It has the lightest pull weight and has no take up on the trigger. Like I said the very best trigger for you precision AR build.
"

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Verified
5/5

2019-08-22

Great Co. to do business with

"I recently had to make a return and was expecting a drawn out headache. To my surprise they made it very easy to return and exchange the product. Thanks OpticsPlanet!!"


Verified
5/5

2019-08-22

First time buyer

"I was ecstatic to find the ACOG that i wanted had a huge discount. Plus when i ordered it arrived quick."

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Verified
5/5

2019-08-22

Good value and very good customer service

"Ordered Vector red dot for my pistol. I ran into a problem where the elevation would not go high enough. It was determined that it was defective. Customer service was very helpful in getting the RMA sent to me. After the package was delivered, I was informed that they received and the exchange for another red dot (same make & model) was being sent. Could not be happier with my experience with OpticsPlanet."

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Verified
5/5

2019-08-22

Fast Service, Great Product

"I needed a particular flash can to finish my rifle build and had been looking everywhere when I found that Optics Planet not only had it but the price was better than others. Shipping was fast as well so the rifle is finished and has been to the range a lot. Thanks!!"

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Verified
5/5

2019-08-22

A+

"Very friendly and helpful staff, and fast shipping, A+ Opticsplanet! "

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Verified
5/5

2019-08-22

Solved my needs, and are local to my area

"I am so very happy that Optics Planet are local to the Chicago area. Due to silly rules, companies like PSA will not ship specific items to Illinois, Cook County. Optics Planet was able to provide all the items I need for a build, and at very attractive prices. During the process, I had occasion to speak with Customer service for product details. Customer service was extremely helpful. Optics Planet will be my GoTo resource from now on."


Verified
5/5

2019-08-22

"Great customer service and Speedy shipping. Been purchasing from Optics Planet for over 16 years!!! Simply the best place to buy from. Five star!"


Verified
5/5

2019-08-21

Great service

"Purchased a crimson trace laser for my glock 27 after installation which went very smooth it couldn’t be adjusted for windage! Called costumer service they gave me a choice new replacement or refund, received a replacement in a timely manner going to range to try out again "

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Verified
2/5

2019-08-16

Good Prices and selections, don't like lies

"Was looking for ATI's 9mm Clock mag adapter (ATI9MMADAPT). Manufacturer's site was out of stock, so I checked several sites all out of stock. OpticsPlanet site had it listed as in stock, showing an estimated shipping of 5-7 business days. Price was good and free shipping sealed the deal. Placed the order on July 17.

A few weeks later I chatted online and they said they were out of stock, but there was nothing they could do, and the agent I was talking to offered nothing but sorry.

It is now Aug 16th (one day under a month) and still no word.
Luckily they don't change till shipped. I will just order elsewhere that says in-stock.

Update (Aug 17): Still nothing from OpticPlanet. Ordered from swfa.com (said they had two in stock), got a shipping email Monday Morning for Friday delivery. Canceled my order with optics planet.
"

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Rep reply posted 2019-08-21
A rep from OpticsPlanet.com, opticsplanet, has responded:

“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items.
This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. Nonetheless, this does not justify the fact that we did not provide an update on the estimated time for shipment of your order.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.