"We are renovating our bathroom at the last minute for a family reunion this coming Saturday and ordered bathroom faucets (shower and sink), pedestal sink, vanity lights, etc. I placed the order on Sunday, Nov. 20, 2011. Then, I looked at the reviews on this site and panicked. On the following day, I received email notice that a portion of my order was not in stock and I thought "here we go...". I emailed back almost immediately and requested them to ship in-stock items and cancel the others. Approx. 4 hours later, I received an email reply that the in-stock items were ready to ship and that I would be receiving a credit. I later emailed with a request for shipping #'s for tracking and received an email with tracking #'s and the credit transaction ID to track my credit card credit for canceled items. I received the full credit within 3 days. I then began to receive my items on Monday, Nov. 28, 2011 (probably would have received them sooner if not for the Thanksgiving holiday). My pedestal sink top arrived via UPS on Tuesday, Nov. 29, 2011. It was shattered during shipment and we refused it on the spot. Called and got someone on the phone this time (usually get the voicemail), with profuse apologies and assurances that a replacement would be overnighted to meet our renovator's deadline. We recieved the replacement tonight, Thursday Dec. 1, 2011. Order is now complete. I have no complaints whatsoever with the responsiveness and willingness to correct things to keep this customer happy. They bent over backward to make things right. The only thing that I would suggest is a better communication system. Maybe I've just been spoiled by Amazon.com though"
"I ordered from OverstockDeals.com even after reading the reviews here. You can not beat the prices. I took a risk. Some of the items were not in stock so I had to order somewhere else. Other item came in perfect condition, shipped promptly. I was concerned about credit back to my credit card since I was a bit paranoid after reading all bad reviews, but it came back all right. The communication was via email very prompt. I got replies the same day or the next day. The phone 1-800 number goes to voice mail so I did not bother leaving voice mails but was fine communicating via email. I take one star off for the phone going to voice mail during business hours."
"OverstockDeals.com - Go elsewhere for your purchases. OverstockDeals had high ratings on BizRate and had a good price on the bath vanity and mirror we wanted. (BizRate does not have legitimate ratings...because of their advertising and promotion of stores like OSDeals). The OverstockDeals website had a promotion listing "Free UPS Shipping" when we ordered. The day after I received an email indicating our order was being processed, I received an email from the Customer Service Department informing me that the website promotion was a mistake, and we owed $128.00 additional shipping charge if we wanted to still have the item shipped. This was simply a sophisticated bait and switch. I emailed Overstock Deals with a request to abide by their advertising, and received this response: "Despite the fact that the website says free shipping, the information on the website is incorrect and we are unable to honor it." I called Customer Service to try to get a live person, and simply received a voicemail box asking me to leave my name and phone number. A day has passed, and still no response. I will never deal with this unscrupulous company again."
"I bought $1400 worth of Kohler products from Overstockdeals.com. Everything shipped and arrived in good condition. My troubles began when I returned the items. I followed and was within their guidelines for the return. I called to get an RGA #. I then sent the items back via UPS. They received on Nov 2, 2011 and I have had no communication with them since. I have sent them two emails, no response. If you call their 800# you get a message saying that their mailbox is full?? If you try and click on the Live Chat on their site it says not available - send an email. I have noticed that they have picked up many complaints in the last 3 weeks. I just filed one with the BBB of Denver, CO where they are based. I would stay away from this merchant as I am afraid they may be out of business. They have my money and their products and I have nothing."
"Did not like the ratings for this seller, but the price looked good... So I placed an order for a water filter system on 11/07/11 after 2:00 pm. Received an email confirming the order before 3:00 pm. Received the order at 2:00 pm the next day.
Received in good condition, original 3M packing.
Excellent transaction! I would give these folks a try again."
"Horrible Tactics, online ordering stated "in stock" so I purchase, AND they charge me, then two days later tell me Not in stock, will be 4-6 weeks JAC&@$$*$"
"These guys are awful. A few days after my order was accepted, they wrote and said that their website made a 'mistake' and I needed to pay an additional $150. After reading this review, I am not surprised, but very disappointed. Will NEVER do business with these cheats again!"
"Excellent transaction. I was hesitant at first after reading the reviews. I ordered 4 Kohler undermount sinks on Monday evening. They were delivered by noon Wednesday. The items arrived very well packed and in perfect condition.
I am very pleased with my order and the price was far better than anything else on the web."
"I agree this company is the WORST!!!! They are just a URL and not a real company. All they do is drop ship from the manufacturer. I cancelled an order last week because it was backordered. I spoke to their imbacile sales rep Tracy and their more incompetant supervisor JULIE and they show no record of the cancellation and want me to now pay for the restocking fee on an item I cancelled! Dont order from this knock-off company go to real deal Overstock.com!!!!"
"Ordered some Moen water filters on 2 Aug using PayPal. PayPal charged my card for the amount on the same day. Later that day OverstockDeals informed me that the items were out of stock and "will ship in approximately 3-4 weeks." Then on 19 Aug received an email saying the item was back ordered until the 31st of Aug.
On 7 Sep I sent an email asking the status of the order and received "Your order is now in stock and will ship today." On 14 Sep I checked my order and it was still processing so I sent another email to customer care. Here was their response "I apologize for the delay in shipping your order. The filter your ordered is currently still out of stock with and estimated shipping date of 9/16/11."
Here is the availability status for the item from the website today "Availability: Item on back order until early October".
I will NOT do business with this company again."
"Horrible. Told me my debit card was denied by the bank, which it was not, charged me twice on the debit card for the same order they would not process because the card was declined, and the very unhelpful customers service (?) representative would not let me talk to a supervisor. They would not contact my bank nor sign a merchant release form. $1400 of my money is being held by my bank, I've wasted half a day on this, and now have to start looking for the products again.
Don't bother with them. "
"The main reason I ordered from OverstockDeals was because they had the showerhead and matching arm in stock and they would ship them out the next day if you used their overnight delivery service special. For $9.99 it was an incentive to have it arrive in time for the contractor to install it.
It arrived six days later because the products were en route to their main warehouse and were shipped when they received them. I also used their Low Price Guarantee and was told that the prices I presented were lower than their wholesale cost and so they couldn't comply with their guarantee.
While my products did arrive packed well and were in new condition, my advice is to make sure you give yourself enough time to order and receive the items. Also, verify that they have the best price for the items you wish to order. Even with their Low Price Guarantee they can say that they won't sell items for less than their costs.
Customer service is definitely lacking and slow to respond. I would try to purchase more than one item or you will experience what other reviewers have said about receiving the item in the original box versus shipped in another container."
"I ordered a Moen bathroom faucet from this company after researching prices and finding them to have the best deal available online with free UPS shipping. Everything was great until my package shipped to the UPS depot in the next town over from me in CT and then started to move onward to another state! When I tried to contact this outfit, my phone calls only found a recording to leave a voicemail or to use their online "contact" option. After a few days of no response to the emails I sent, I finally got a response after I threatened to dispute the order with my credit card issuer. Their response? They copied and pasted the UPS tracking info and emailed it to me. I already had that info.! I eventually ended up with my faucet 11 days after it was ordered and my original package ended up going to Colorado. Their customer service sucks! You have been warned. "
"Ordered 2 bathroom wall sconces from them. I was hesitant, but hopeful, considering I am building a new home and had intended on ordering all my faucets from them as well. They have, hands down, the best pricing. When I received the lights they arrived on my doorstep with shattered shades. It was after hours by the time I found them there, so I emailed them explaining the damage and that I was not able to reject the shipment since I wasn't there to receive them. I was worried after not getting an email back 24 hrs+ later, so I called. The call was answered immediately (no voicemail), and after explaining the problem, the rep apologized and said he would contact the warehouse about a replacement. That same day, I received an email stating replacements were being shipped overnight. I was expecting just replacement shades, but received complete lights instead. And they didn't even want the damaged ones back! I'm a very happy customer. Now to order all those faucets! "
"So I read these reviews and ordered anyway with bated breath. They are the cheapest price around. And I am redoing an entire bathroom. Ordering high end Kohler shower with body sprays, sinks, toilet etc. They did not have everything I needed (Robern med cabinet and Rohl faucet) but I spent about $1800. Everything arrived within 72 hours ( i think they are in MD - I am in NY) and unlike some yahoos on this board I actually opened the boxes immediately and inspected everything. All was fine and looks great in my new vintage bath (except for the sink - still in the box awaiting the granite top). I have nothing but high praise for these folks. I'm not quite sure why folks freak out about using companies on the web - if you have a problem simply dispute it on your credit card and work it out that way. I've never had a problem with that method. I can say with Overstock - it never came to that. "