"Good luck ordering from PCNation. If you don't have to deal with shipping shortages, damaged product, or other issues related to your order, you might have good luck.
I had problems, easily fixable? Doesn't seem like it. NOPE, shipping a missing part of my order seems to be problemmatic. I'm now looking at 15 days from order date to resolution of a missing DIMM, one that is in stock.
No response from email to customer support, even though I have 1 (ONE) business day to report a missing item. Why offer a "cares" email address if nobody bothers to respond to it?
Anyway, chat seemed to resolve the issue and the missing memory would ship the next day. I ask for the shipping number multiple times via email and no responses. Finally today, I get on chat again and now my missing parts won't ship until 3 more days, maybe 4.
Be like me, take your business elsewhere. Credit card chargeback may be my only option if 1 memory stick doesn't show in the next 4 days.
This is a lie, from their order acknowledgement, "*We Cut Prices...Not Corners*""
"Purchased a new item (Samsung fiber One Connect TV cable) and when it arrived, the box had clearly been opened and the cable shoved back in there. I tried it out just out of curiosity to see if it was even functional and it was not. So I had a $200 used and broken cable that has been returned at their expense but still pending a refund."
"I was hesitant to order the blue tooth head phone from PCNation because I had not used the company before, but when we checked the ratings, they looked good. The price was the lowest that I could find with free shipping (headset was about $198). After ordering, I received email notifications that the order was place with confirmation information. However the MOST impressive part of this customer service was I received a phone call from one of the sales agents to confirm the purchase and if I had any questions. This helped me feel more secure that I wasn't ordering from some random company overseas.
Once I received the product it was exactly as described unlike a purchase we made on Amazon, and the price was very competitive (Office Depot is selling the same headset for $230). "
"Fast ordering and great follow-up by Customer Service. I would recommend to everyone.
Asus VA24DQLB 23.8 Inch Full HD LED Gaming LCD Monitor - 16:9 - Black.
The Product page has a lot technical & non-tech details.
Easy to navigate and learn and compare before you buy."
"very happy with my purchase."
"I made a purchase (An Intel Core i5 10600KF) and the next day I recieved a mail saying that it was shipped, I check the order details and appears that the tracking number wouldnt appear until 24 hours after it was shipped, ok, I waited 2 days then check again and I didnt have the tracking number, I contacted customer support and they told me that I only have to wait to the end of the day so the tracking number would be updated to the webpage, but still, 2 days later still no tracking number, again contacted customer support and they would tell me the same and the next day it would be the same, the next day I asked them what was going on with my product, they told me that they didnt now why it was shipped and that they were trying to contact the warehouse for my products tracking number, they made me wait for over 30 minutes to tell my to wait till the end of the day, again... A couple of days ago I contact them again, this time asking them for the tracking number and if they didnt have it then they could start a refund for my money, the guy told my that when he got any information he would send me an email, later that they I received an email telling my that they couldnt ship the product because there was a "recall" it seems the manufacturer mis-packaged the item and forgot to include a part inside the box... Like is not a tray processor and it only comes with the processor, theres no heatsink... Anyways, I would receive my money in the next 48 hours so I went to Immedia Systems, I made the purchase on 09/01/2020, on 09/02/2020 I would receive my tracking number arriving on 09/09/2020. And it was cheaper..."
"I needed to move my television and obtain a longer Connect One cord fore my Samsung Frame. PC Nation had the best price and service "
"Fast delivery and Item works good."
"Product works great and I’m satisfied with it. However, I paid extra for UPS shipping and it was shipped FedEx. The package arrived after the scheduled time by about 1.5 hours."
"The switch arrived on time and worked as expected."
"Ordering was easy with lots of choices and shipping was quick and all was in order."
"Fast shipping! Great looking laptop case "
"They care about their customers and your order. Try getting that from Amazon!"
"Order Microsoft surface headphones. Expected to come 2 weeks later but shipped quickly, new in box. Wish I would have purchased another pair as the price ha jumped. Excellent service though. "
"Customer Service was very helpful in finding me items that were out of stock. Shipping was not bad for this situation. I will definitely be back for my business needs. Communication has been very good so far as well."