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5/5

2004-04-02

"Website easy to navigate; excellent prices; will purchase from there again
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-04-02

"I'm very satisfied with their price, the speed of shipment, and their friendly customer support.
Placed my order for Canon i560 printer on 26th, and they shipped it on the same day! I received my printer 5 days after, which is very fast considering they are shipping from NJ, and I live in CA. I'm very satisfied.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
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Making decisions on their own
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Being knowledgeable
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Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
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Web site reliability
Web site being easy to use
Speed of web site

5/5

2004-04-01

"Smooth, easy transaction. Free shipping. Good price. Plus the ability to handpick a particuler CPU stepping."

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Overall quality of the company
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Is committed to quality products and services
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Is consumer focused

Verified
5/5

2004-04-01

"Fast shipment! Nice item! Everything is beyond my expectation! very satisfied! A+++++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Being trustworthy
N/A
Being knowledgeable
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Resolving problems
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Overall customer service
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Customer service resolving problems
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Customer service being easy to reach
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2004-03-31

"Great service and my parts were sent out right away with reasonable prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2004-03-31

"Extremely fast shipping. Excellent service and Great Prices. Will Do business again"

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Is consumer focused
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Is easy to do business with

Verified
4/5

2004-03-30

"Very good price for my Gigabyte motherboard, free shipping, and best of all, when I emailed to check if the mobo is the latest version, they knew the answer and responded in a timely manner (the Rev# is stamped on the board and that's the only way I could tell so I'm glad they knew the answer before I purchased it)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

4/5

2004-03-29

"On pricewatch.com PC Supply source had something I wanted. When I clicked on the link the price was higher. I emailed them and got a quick email back and Tom said to copy the mail in the comment section and they would give me the lowerprice. He also said they would get their people to find out what was wrong and fix it."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with

5/5

2004-03-29

"No problem placing order. However, Fedex signature required, adding to the shipping cost over what PriceWatch listed. I did not want this and requested it be removed. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
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Ease of checking delivery status
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Delivering products on-time
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Overall technical support
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Being trustworthy
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Being easy to reach
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Customer service resolving problems
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Web site being easy to use

Verified
5/5

2004-03-27

"Very helpful sales staff.... Great service.... will definitely use them again...."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2004-03-26

"I was happy with the pricing and impressed when I actually got a call the following morning in response to an email I sent asking about a delivery issue. My only complaint was how long it took for FedEx ground to reach me, approximately 8 days. In the future I will pay for priority shipping or maybe order from the west coast for larger items. Over all though I would rate PC Supply Source as a top notch company. If you are on the east coast they can't be beat. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2004-03-26

"I am a person who hardly buy anything through internet. But I dare to do that with PCSupplySource and found their services awesome. They ship my product before the schedule date. And also their customer support is very efficient. I would really recommend anybody to buy the product from this store."

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Is easy to do business with
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Verified
5/5

2004-03-22

"Fast professional service with best available pricing for the HP printer purchased. Shipped fast and carefully. Buy w/ confidence . . . "

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5/5

2004-03-19

"I'd do business with them again. Good prices. Easy online setup."

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5/5

2004-03-18

"I've been in computers since the early 1970's, to some extent or another, and extensively since 1980. I've dealt with many computing vendors in that time. Particularly recently, I've come to expect that "good service" is considered to be when you place your order, and receive it within a reasonable time. I've come to not expect much more than that. PCSupplySource has renewed my faith, and raised the bar. Here is my experience:

I wanted to buy a birthday present for my brother, and have it shipped directly to him, since we live on opposite coasts--I didn't want to double shipping charges by having to send it out from here after I received it.

I did some research online to find what I thought was a good price. PCSupplySource had among the very best in prices, after you included shipping costs. I then re-examined those lowest price vendors, and looked at their ratings, and found PCSupplySource to be the highest rated. So, I placed the order simply, as I said, hoping that it would arrive. I was pleasently surprised.

I had put a note on my order, in the "special instructions" section of the order page, saying that this was a gift, and if they could, just leave the invoice out. I doubted as to whether it would be read or not, based on some of my experiences with various vendors. To my surprise, when I got my voicemail this morning, I heard a personal message from PCSupplySource. In listening, I initially expected that it was some bad news, that it couldn't ship, they didn't like my credit card, etc. Instead, it was "Tom", just giving me an update to say that the item shipped, that they processed as a gift, leaving out cost information and that it would arrive at my brother's house either the following day, or possibly 2 business days later (I paid for no special shipping costs), and that they appreciated my business. Tom seemed to me to be genuinely appreciative of my business. This was all in addition to the standard email receipt, etc.

This is almost unheard of anymore--especially from the vendor who is offering the best price.

From this experience, I can recommend PCSupplySource, 100%. I simply could not be more happy than I have been with this experience. It has been several years since I was as pleased with a vendor as I have been with this transaction.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Overall technical support
N/A
Being easy to reach
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Being trustworthy
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Making decisions on their own
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Being knowledgeable
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Resolving problems
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Overall customer service
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
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Web site being easy to use
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Speed of web site
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