ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2004-06-29

"Site was easy to navigate and customer support line was helpful. If the price is right...will purchase again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused

5/5

2004-06-28

"Just placed order with this vendor. I called their number trying to order by phone so I could see what they were like. A human actually answered the phone! Polite, eloquent and knowledgeable. I asked about shipping. He said that if I ordered today, it would definitely ship out today if the items were in stock. He checked the items I wanted, (2) WD Raptor 36GB SATA drives, were in stock - they were. I placed order online because he said that was the only way to place order with their company. This seems ok with me as long as you get to speak with someone BEFORE you buy and not AFTER trying to get things straigtened out. Price was good and we'll see about shipping. Claimed to be free FEDEX supersaver, (whatever) but on check out I saw a charge for $2.60 fr FEDEX signature. Don't know what that is but if it really comes when they say it will, $2.60 is nothing for shipping. He also confirmed that even though the drives were OEM, there was still a 5 year warranty through WD. We shall see but so far things look good."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
N/A
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service making decisions on their own
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-06-27

"Good results -- package arrived three days ahead of schedule."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2004-06-25

"For many components PC SUPPLY SOURCE, their price is the best on the net. Their customer service is always #1. I know I can count on them to deliver. Patrick O'Kane
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2004-06-24

"This company have very cheap prices and an excellent service
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-06-24

"These people ship fast and get what I ordered ontime and good shape. I will use them again. They ship fedex express saver. Great service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2004-06-22

"Clearly stated that shipping was "Free". On confirming purchase screen showed "FEDEX GROUND $5 SINGLE ITEM HANDLING FEE $5.00" and underneath that it said, "You are only one itme away from Free Shipping." I figured it was a rip, but for $5 it was worth while to find out what kind of company this is. I OKed the purchase, and sure enough, there was this $5 FEDEX SINGLE ITEM HANDLING charge on my bill. That $5 cost them any future business from me.

The Sales Manager for PC Supply called me and, although we had different understandings of what the handling charge involved, he removed the $5.00 charge. The speakers that I ordered arrived the next day. I truely could not have asked for more in service, courteousness, and PC Supply's wish to have a satisfied customer. Given this experience with them I certainly would order from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-06-17

"Excellent customer service. Purchased a laser printer that was shipped in very timely fashion; Wei in customer service department went out of her way to help track shipment that was a FedEX problem, not caused by PC Supply Source. Calls answered promptly and researched and returned immediately. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-06-17

"I bought a pioneer 107D. It was delivered the next day and it was very securely packaged. 10/10, A+. I wish there were more sellers like this. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site reliability
Web site being easy to use
Speed of web site

5/5

2004-06-04

"Excellent prices, courteous service and prompt delivery."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A

Verified
5/5

2004-06-03

"I bought a CPU and motherboard from PC Supply. I called first to be sure the items were in stock. Both shipped Fed-X Ground that same day at no cost. The packaging was excellent and arrived on time. The account rep was very helpful and professional. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with

5/5

2004-06-03

"Just placed my order so I cannot make a full evaluation yet. However...
They accept international customers and credit cards which is what I need. Prices are much better than other sites that accept international orders. E-mail contact has been prompt, courteous and supportive while trying to place the order. Overall Very Good first impressions.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2004-06-02

"Smooth secured ordering on line. No long questions to complete the transaction."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-29

"These folks actually answer the telephone and give customer service, unlike many! Fast shipping, well packed, and helpful service. Plus an east coast location makes this team worthy of your business."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused

5/5

2004-05-26

"Very fast shipping, they usually ship in the same day, very nice costumer service, also the return services are good.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability