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5/5

2004-01-05

"Easy ordering. Coupon worked. I look forward to receiving my order."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
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Delivering products on-time
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Being updated on the exact date the delivery was sent
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Ease of ordering online
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2004-01-05

"Great site! Great prices! I do a lot of research on the internet for computer products at competitive prices and I definitely recommend PCSupplySource.com. Their products are great and their prices are low."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
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Speed of web site
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Web site being easy to use

Verified
5/5

2004-01-03

"Excellent price
Easy purchase on Web site.
Acceptable Fed Ex delivery. By comparion, I ordered some cables from Cyberguys in California at the same time. Their order was delivered two days before the PC Supply Sources. Why does it take two days to fulfill an order at PC Supply Source?

Overall Very good experience, I would buy again from PC Supply Source.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-12-31

"Excellent Order process...Great Seller! Thanks!

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-12-31

"Clean site. Easy to use. Looking forward to my purchase"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
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Is committed to quality products and services
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Is consumer focused
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Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
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5/5

2003-12-30

"was available and had fast shipping. product was easy to find and was also locate on pricewatch.com quick response too."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-12-26

"I have bought several times from this company and have never been disappointed with the sevice. If
I ever needed anything I could always call and
have always been very satisfied.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-12-25

"This is a great company to work with. I ordered some rdram from them for Christmas and it came ahead of schedule. I recommend them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
4/5

2003-12-22

"Product was as advertised. Packaging, shipping, and tracking were all good. Customer service was fast. I'd buy from PCSS again.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-22

"This store is one of the best I purchase from..... Customer Service is excellent and I got my order on time.

Thanks

PC Supply Source
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-20

"Could not have been a better more reliable service including a pleasant reassuring voice during my paranoid type phone inquiry during pre buy research.Particuarly following a horrendous ebay folly pursuing the same item.Perfect transaction.Look forward to doing business again.
sincerely ,
Don Grodin
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-20

"I spent $23,232 to purchase CPUs, MB, disk and memory for 44 dual-Athlon servers. We were a very difficult customer: we negotiated very low prices, RMAed a large batch of CPUs due to a mistake on our side, and RMAed a small batch of disks due to improper packaging by PCSS. They were both responsive and inexpensive. I was very happy with their service and will have them bid on future projects."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-12-20

"Great service. Every Time! 3rd time ordering from this company and have gotten fast delivery everytime."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
N/A
Overall technical support
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-12-19

"Tom was very courteous and extremely helpful in placing my order for Saturday Fedex delivery. I will conduct all future business with PC Supply Source as they have the best customer service I have ever experienced online or retail. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent

Verified
5/5

2003-12-19

"fenomenal.

Un gran equipo, que aun con las dificultades del idioma han sabido conectar muy bien con el cliente, y ofrecer soluciones y respuestas a las preguntas realizadas.
ha sido un honor y un placer compartir mi primera experiencia a traves de internet en compras internacionales, con los profesionales de esta empresa.
con esta sensibilidad hacia el cliente les auguro muchos exitos.
felicidades y gracias.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site