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5/5

2003-11-28

"I'm from Spain, I had buyed another time and all perfect!!!Good prices and service. They are serious and excellents!!"

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N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-11-27

"Best Price,Easy Order Process
Will update other info when item is received.
"

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N/A

alb
Verified
1/5

2003-11-26

"Never buy any product from this reseller, I placed a order for ATI all in wonder 9600 on Wednesday of Nov 19th, 2003, after almost a week the product has not been shipped out from reseller warehouse, I made a phone and sent out email to find out the status of my product, but the response was to wait, more and more, they said it was back order and it takes longer for a popular product like this be to be shipped.
They wasted my entire week, and was not honest enough to tell me that the product was on back order from the begining.
If you have patience to wait without knowing if you will get the product that you have ordered and have very good temper to tolerate insencered word by the seller, this reseller might be your best choice. I did cancel my order on the Tuesday afternoon of the subsequent week, because the product has not been shipped out yet...
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-24

"Bought an Athlon 64 from Italy, where the retail version is difficult to get and more expensive than in the US, for my personal use.

I paid via credit card (good international merchants are that dependable and do not attempt bait and switch tactics). I asked for UPS 4 days delivery (still cheap, slightly better service than Fedex near Milan area).

What am I to say about PC Supply Service:
- Courteous, fast service.
- Seller representation of product, price, conditions was completely honest and straightforward, no tricks.
- Everything went right on time: 1 day for order dispatch, 4 days for delivery (4 days UPS International expedited service).
- Price was good (among the very best for AMD64 PIB).
- Packaging was sturdy and well suited to survive international rough-handling.
- NB: I had to pay international duties, but it was still a bargain. The PIB version of AMD64 3200+ is practically impossible to find here in Italy. The OEM version here is more expensive than importing the PIB from the US including taxes.

I highly recommend PC Supply Source and will likely do buriness with them in the future.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-19

"Fast processing and shipment!
Good Communication and Customer Service!
"

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-11-19

"Process easy and very friendly and helpful service. Salesperson immediately called to follow-up on purchase and saved me a few more $$$. Second time I've used reseller and I'm very satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-14

"YOU GUYS ROCK!!! EXCELLENT SERVICE AND TECHNICAL SUPPORT. PROPS TO JESSICA FOR HER KIND HELP!! RECOMMEND TO EVERYBODY!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
2/5

2003-11-14

"I ordered an "ATI RADEON 9600XT 128M DVI/VIVO RV360" (at a great price) but I didn't receive any shipping info. 10 days later I called customer support and they told me that they didn't have any of these graphics cards yet. I cancelled my order. Customer service was friendly and helpful.
Unfortunately, their site still lists the item and people can still buy it. But the site doen't mention that they don't have any in stock yet. I understand that mistakes sometimes happen, but they should have emailed me immediately and updated their site. Since I can't tell what they really do have in stock by looking at the web site, I don't believe I will do further business with them.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-11-13

"Good Website, Good Prices, Fast Service. PC Supply Source may just be the best PC parts house I have ever dealt with.

However, I am not happy that I have to make my comments at least 50 characters in length..
"

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Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A

5/5

2003-11-12

"Item was shipped out the same day and arrived the next day in excellent condition. A minor issue arose in the order which was handled quickly, professionally and satifactorily. Very good experience. Would certainly buy from them again."

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Pricing of products and services
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5/5

2003-11-12

"Escellent service Fast shipping. Two orders so far. Prices are very reasonabale and include shipping which avoids suprises at checkout time."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-11-11

"Excellent service... Ordered Saturday, received Tuesday morning --free shipping, my favorite!
Item ordered (sound card) well packed, arrived in perfect condition, at a great price.
Would not hesitate to order again-- based part of my decision on reseller`s excellent rating here-wasn`t disappointed!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-11-11

"Easy and straight-forward website. Great prices with free ground shipping. Tough to beat that!
"

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Overall product shipping and delivery process

5/5

2003-11-11

"Website was easy to navigate, pricing straight forward, coupons worked flawlessly with free shipping as well. Hard to complain with that kind of offering."

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5/5

2003-11-10

"excellant site and easy to use. Free shipping a plus. "

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