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5/5

2002-12-07

"Excellent service. PCTorque goes out of their way to ensure customers are happy.
Order was shipped on time and the price was lower than the other resellers.
"

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Variety of brands and products offered
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5/5

2002-12-07

"Fast service, great laptop, easy to customize on webpage, does not require you buy huge software packages. Only area they lack is being astablised as a known company, but time is the only cure."

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Overall quality of the company
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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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5/5

2002-12-07

"I was very satisfied with purchasing from PC Torque. Price was good and notebook was shipped very quickly."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-07

"Great company to order a Sager from
My 8886 got shipped in about a day from ordering it
Everything came nicely packed
This is a high quality laptop really meant as a desktop replacement since it's so powerful
PCTORQUE has the lowest prices on these Sagers, plus they even host a Sager forum for people to talk about their Sagers so that's why I bought from them
Oh yea , #1 reason from buying from PCTORQUE was all the rave reviews here and on their foums about their service
You can't go wrong!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-06

"I was on a tight deadline and had some trouble with UPS (who shipped my laptop) but PCTorque went out of their way to get it to me on time.

Then when I got the laptop Sager had made a little mistake in my order and set me too little RAM, I e-mailed PCTorque and they had the extra RAM delieved to me the next day!

PC Torque is an excellent company that I highly recommend to anyone looking to buy a laptop. Their service is second to none.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-11-23

"This transaction was easy, fast. Adam at PcTorque answered all e-mails quickly and kept me informed during the whole process. My Sager notebook arrived on time and in good condition. His prices are better than other distributors of this product. Would recommend this business to anyone. It was a pleasure."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-11-19

"While looking for a laptop to replace my desktop system I stumbled upon sagerforums.com. From there I learned of PCTorque where I made my order. As soon as I ordered Adam sent me an email saying that my order has been made. I had my laptop a week later, and I just now got another email from him asking if I had recieved my order. Overall I would have to say that PCTorque has been the best experiance with shopping over the internet."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status

5/5

2002-11-08

"I purchased an Antec case from PC Torque. The price was excellent and the transaction was handled very professionally: timely status via email, product delivered quickly, packing list on the box, and invoice followed by US mail.

I would definitely buy from this company again, and recommend them to my friends.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-10-31

"Excellent service. Speedy response and kept me happy."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-10-29

"When I upgraded my personal machine close to a year ago and wanted to move from a department-store Intel system to an AMD with hand-selected components, I had no idea where to begin. Then I met Adam (in person, learned of his site later) and he was more than happy to give me tons of helpful advice, outlining pros and cons. He put an outstanding system together for me at a very competitive price and I have been thrilled with it.

Then several months ago, my poor box began to suffer bluescreen disease until finally, even reformatting didn't help and I couldn't boot up anymore. I thought the hard disk might have flaked out, so I contacted PC Torque. No questions asked, Adam replaced both the hard disk AND the memory. I haven't had another problem since. In each of my transactions with them, PC Torque has epitomized professionalism, quality, and concern for the customer. They seem to want to go the extra mile because they love what they do, and it shows!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-10-17

"Color me highly impressed with the professionalism, quality of customer service, honesty and integrity of this company. All my questions or concerns were answered promptly either via email or telephone...and I had many...as I waited for the ATI 9000-M video card release, the P4 chips on a 533 MhZ front side bus, and a Toshiba 5400 RPM notebook hard drive. Mr. Adam Alter aka pctorque did the utmost to help me during the entire purchase process...and I received the first Sager 5660-S notebook computer in the U.S. that was shipped...thanks to his help. His wife Laura was also quite knowledgeable and helpful. The product was packaged very well, and received with no damage whatsoever. The instruction manual provided by
Sager with the laptop was very well done...and I have had no problems with the laptop since receiving it. I received misleading information about this computer configuration from several other resellers or vendors, and heard about PCTORQUE.COM through several computer boards I frequent. I checked resellerratings.com before even talking to this company, and can personally vouch for them. They continue to help me with additional questions or concerns after point of purchase, and are very professional and have lots of product knowledge. I would recommend their company to ANYONE wanting a computer, server, etc, whether it be for home or business use. They will have my future business no questions asked. Adam even sent me an email that advised me that Sager had upgraded the configuration to 512 MB of memory, which had cost me as an upgrade...and the email was to inform me of a nearly 100 dollar rebate check I will receive sometime next week! What a pleasure doing business with them was - perfectly flawless.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-10-17

"Great company. Intsant communication and excellent prices!. would buy from again, and have already recommended to several people. Great job on caring for the Customer!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall technical support
N/A
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Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
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Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-10-10

"Shipping problems occured with my laptop out of their control (dock workers strike delayed it). Adam worked me such a great deal I felt almost bad to accept it. Wonderful guy, great support and a willingness to go well out of his way to help me out when the problem wasn't his fault to begin with. I'd recommend to anyone. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-10-03

"I enjoyed doing business with pctorque.com. I bought a desktop system from them and it has run solid as a rock. Before purchasing the system I had a few questions. I contacted them via e-mail and quickly received a response. I would recomend them to anyone looking for excellent quality at an excellent price."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-09-11

"Was perfect. I talked to Adam when I thought the place should have been closed. I inquired about the mp3 player that came with the laptop and if he had an image of it. I located one and sent to me immediately. Every question I had was promptly answered. There was no pressue for me to buy at that moment and there was considerable help in making my descision.

I've seen Adam post on a tech site (www.hardocp.com) and has given fair advice about his own and other's products. At no point were competitors slammed/flammed or in any other fashion made lesser. I was impressed with the respect that PCTorque/Adam had.



"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process