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5/5

2003-01-29

"Adam replies within the hour to email. No mistakes and super communications."

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5/5

2003-01-29

"I bought this Sager 5660 laptop to be my desktop replacement, and let me tell you what... I will never buy another desktop again! This laptop is the best thing to have happened to me, and PCTorque's excellent service was the icing on the cake. I had many questions, being skeptical with online purchases (especially one this BIG), and every one of my questions were answered by Adam in a matter of minutes. I wish all people I do business with had even half of Adam's work ethic. Keep up the good work, PCTorque!"

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5/5

2003-01-27

"After an extensive search, I chose to order my Sager 5660 thru PCTorque, because they offered all the features I was looking for at the best value. I ordered the computer on Sunday & arrived on schedule. Adam at PCTorque kept me well informed thru prompt emails. This is a great company to do business with & would recommend to anyone."

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Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
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5/5

2003-01-26

"Excellent contact via email to give me a constant status on my order. Keep up the great work!!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process

5/5

2003-01-26

"From the ordering process, the e-mails from Adam keeping me in the loop, to the shipping and receiving of the 5660..... flawless transaction!!! Many kudos to Adam and his company and continued success."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-24

"Excellent experience. Ordered an Antec case on Sunday, received it on Tuesday with an acknowledged delay because my shipping and billing addresses were different. Adam sent numerous emails both during and after shipping telling me of the status of my order and asking for feedback.

The case arrived in good condition as far as I can tell, not having tested the PSU yet. Pleasant, quick service which I can recommend.
"

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5/5

2003-01-24

"I'm a business professional user who decided to compliment his current ultraportable notebook with a Sager 5660 gaming notebook. The transaction from order to delivery went smoothly, the only hitch being the final phase of UPS delivery, who misunderstood the timing I wanted the delivery to be made; this was no fault of PCTorque's though. The unit was securely packed, worked as advertised; and even though I'm a semi-seasoned user of notebooks and am rather hard to please and that the Sager 5660 is not without its quirks, what has come across more than anything else is Adam (PCtorque's) prompt replies to my tech queries and great visibility as service provider. I felt being consciously guided throughout the entire process - which was very assuring, even the more so as I was ordering from and shipping the 5660 to south-east Asia. While the machine itself takes some getting used to, being more used to ultraportables, I'm still pleased with the product - and will certainly consider another Sager in my next purchase!"

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Overall quality of the company
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-24

"I really had an excellent experience ordering from PCTorque.

I heard about them over the 'net and decided to do some research on them. I saw where Adam set up forums where anyone (even those who didn't order from him) could ask questions about Sagers and notebook PC's in general. Also there are quite a few knowledgeable people there who are also there to answer questions from those who need technical assistance.

So, I decided to take the plunge and ordered a Sager 5660-V notebook. Adam kept me informed of the ordering and shipping process along each step of the way. I had my PC colorized by the folks at ColorWare and Adam kept me up to date on the status of the machine there too.

All in all, I think it was as painless ordering experience as I've ever had. The PC runs great and the service from PCTorque has been great to this point.

I highly recommend them.

Joe C.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-18

"Excellent experience! Very easy to work with and quality was superb! Ordering was a cinch and Adam was there to answer any questions I had. They even upgraded to overnight becuase it was shipped a day later than expected. Totally unexpected...but greatly appreciated! I couldn't be happier!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-01-18

"The greatest buying experience I've ever had. They always had the answers to my questions. Great communication. A++++ Customer Service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-01-16

"Very fast and courteous service. Item delivered exactly as ordered, very well packed, and arrived in just a few days. The Sager performs even better than expected. After months of research, this is the best system I could find, at a price lower than most of the competition could offer for equivalent products. Would definitely buy again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-01-12

"I researched PCTORQUE for three months before making the move to purchase my product from them. They have something awesome going for them right now, their forum! This place is unlike anything I've ever seen before on the net. Even though its ran by PCTORQUE the loyal members that are registered there are like having the ultimate costumer service department available. I was able to read everyone elses bumps and fumbles so when I received my product I knew exactly who, what, when, and where I need to go to set up and get my product running it's best.
The only problem I had with ordering from PCTORQUE was that I decided to try and order my product 2nd Day UPS AIR during the holidays, should have known better, UPS took 6 days to deliver. No fault of PCTORQUE's but when Adam from PCTORQUE found out about this he immediately refunded my 2nd Day UPS charges no questions asked! This is what impressed me the most. I don't have enough words to tell you how this makes a costumer feel when he doesn't even have to ask, this business is moving UP!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-01-11

"First of all, you CANNOT beat pctorque.com prices! You also CANNOT beat the customer service! This has been the BEST shopping experience I have ever had. Adam quickly responded to my emails, I even spoke to him on the phone (toll free # of course)...and I didn't have to wait on hold either! I cannot reccomend this site enough. My 5660 shipped the next day I placed my order and arrived in perfect condition. This is an amazing product from an amazing reseller! Thankyou PCTORQUE.COM!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process

5/5

2003-01-10

"Not only was the pre-purchase support phenomenal, but the speed of delivery and the personal care of getting the order shipped was excellent! This reseller is more than competent and very knowledged in the product that they sell. Adam contacted me personally, and my Sager 8886 Laptop waas shipped in 2 days (to the hour!)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-08

"Absolutely the best and friendliest computer buying experience in my life!!! Adam at PC Torque is outstanding in knowledge and service, and the Sager 8886 Laptop I bought is also the best computer I've ever bought! Keep up the outstanding work!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability