"Ordered a sager 7620-C, waited about 2 weeks, in which during that time, i got fast responses to my email inquires. Came on the expected date, everything inside, works better than i imagined, haven't seen anything wrong so far. A little heavy, but that was expected seeing how it is a desktop replacement, def. worth the purchase, seeing how I will be very dependant on it during college, would def. order more from them if i had the money "
"Ordered my Sager 9860 and received it about 5 days later. Awesome service! Quick response to inquiries and a great price on the notebook!!"
"Good pre-sales response in both product knowledge and response times.
No problems with sale, shipped as expected.
Received computer exactly as expected in full working condition.
After sales follow-up questions were answered very quickly.
I would recommend PCtorque to others. It appears they are more “computer” people than “sales” people, so if you want a lot of nice emails thanking you for your order and keeping you apprised of its status go elsewhere. If you want really fast and knowledgeable responses to your questions go with PCTorque. I had a (post-sales) support email responded to in 7 minutes this morning!
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"Great service, fast shipping, no problems. Very pleased with this company. They kept me informed and were very helpful. Highly recommended."
"I work in the visual fx industry in london I needed a powered asap for a job. I dont know how but PC torque got sager to ship the same day. Brilliant!"
"Spent a lot of time researching laptops from this company and the other "high end" laptop merchants. My inquiries found that this company would really stand by me. I ordered on 19 November and informed them I needed it by Thanksgiving. They really came through. Prices for the most part were lower than their competitors and so far, the customer service has been first rate. It is my opinion that you can't go wrong with them."
"First purchase from PCTorque, second Sager Laptop. Happy with both purchases, and I will buy my next Sager laptop from PCTorque as well."
"I bought a Sager 3790-S on November the 16th from PC Torque and am very satisfied with both the computer itself and PC Torque. I live in California, so the first thing that made a good impression to me was the fact that they will ship to their office in Florida and re-ship the computer to me in California so I don't have to pay any California sales tax. Now that right there is true devotion to customers - especially since they do this for free.
PC Torque was fast, at getting my order confirmation out and when I had to email them about a UPS tracking number they responded within minutes - not hours or days like my previous experiences with Sony. Their prices are superb and I truly feel like I get a good deal when I shop at PC Torque.
From now on, I will buy all my laptop computers from PC Torque!"
"I recently purchased a Sager 3790-S from PC Torque. It was ordered on Nov. 10, 2004, and it was at my doorstep on Nov. 17, 2004. I didn't have much interaction with the customer service department, but that is a good thing. I consider a transaction smooth when I don't have to constantly email/call the customer service department regarding my order. That defeats the purpose of ordering online. I choose, order, pay, and expect it to be at my doorstep within an acceptable time frame. PC Torque delivered, and I have zero complaints. "
"Their website is done really well.
They respond very fast to email.
I ordered a Sager 3790-C from them. It was on backorder because of how hot the item was at the time. I waited about 2-3 weeks and it showed up at my door a little earlier than expected, since they told me i shoudl expect to wait a certain time with the backorder.
Came shipped well...tightly packed.
The unit worked very well...came with all the driver cds and such. There was a lone dead pixel on the screen, which wasnt a big deal.
Price was great, considering every other place offering the same model had a similar price, i suppose.
I really cant comment on shipping time since the back-order status didnt allow me to track or what-not.
Within the first week of usage the computer developed about 10 dead pixles in a cluster. So I chose to send it into for replacement since i was elligible. Unfortunately such problems are routed onto the manufacturer, which i had a good experience with.
Overall great place to do business with.
Will do business again in the future."
"Ordered online and had the laptop (Sager 4750) shipped to my college address. PCTorque called the next day to confirm the order at my home address because the billing and shipping addresses did not match. This really impressed me. I had absolutly no problems ordering and recieved my computer on time. They responded to my e-mails fast and had the best price for the product that I could find. "
"What can i say that hasn't been said already? Probably the best interaction i have ever had with an online retailer. they will fight for you if you have been injusticed, or had a problem with your machine
don't forget their sponsored forums, www.notebookforums.com"
"Purchased a Sager 4080-S Notebook. The order shipped extremely fast. A month later my cdrom drive quit working. I e-mailed the customer service and they were extremely helpful. I returned my drive and recieved a new working one all within the course of a week! It is refreshing to deal with a company that obviously cares about customer service. Would definately reccomend them to anyone."
"Fast customer service... got email respond within 24 hours...
However, their policy is kinna sucks. If you order something and the price drop (even before you receive your product), they won't return you the different. Plus, you have to pay standard shipping... If you buy laptop from well known companies like IBM or HP, you'll get free standard shipping for your order. If you live in CA and choose the standard shipping, it'll take at least two weeks for the laptop to arrive. Other than that, a lot of people say their sager systems are pretty good. "
"Superior Customer service. Superior Customer service. Superior Customer service. Superior Customer service. Superior Customer service. "