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Verified
5/5

2004-04-09

"Simply WONDERFUL. Zero problems, quick complete answers to a multitude of emails, and delivered as promised. No dead pixels, very high performance in my Sager 8790. If it is possible to rate higher than a 10, this company would get it!!!!!!!!!!!"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Verified
5/5

2004-03-25

"Excellent purchasing experience! I ordered the 8890 notebook with all of the bells and whistles (3.2GHz Extreme P4, RAID, 2 x 60 Gig 7200 rpm HD, DVD-RW, 16" screen, custom paint, and on and on and on). It's hard to comapare prices with other vendors because I haven't been able to find any other vendor who can pack all of the same options in a single notebook - let's just say that the machine was well worth the price. Tom @ Admin was very responsive to all of my questions during the ordering and shipping process. I was a little anxious as I've never dealt with Sager laptops, and I was concerned that the quality might not equal that of some of the "Big Name" brands (Dell, etc.) - Boy, was I pleasantly surprised. I received the machine, nicely packaged, pulled it out of the box, fired it up, and have been amazed ever since - this thing is a beast. It is a solid, well constructed, beautifully painted and blisteringly fast masterpiece of computing art. I will definitely shop PCTorque for my future tech. purchases."

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
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Verified
5/5

2004-03-22

"Good customer service, great tech support. Ordered the 8890 w/ the 16" UXGA screen, it said it would take longer to ship, but I received it 2 weeks after I placed the order. (and that includes the time it took for me to mail in a personal check!) The machine works great!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
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Being trustworthy
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Overall customer service
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Customer service making decisions on their own
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Verified
5/5

2004-03-11

"Excellent overall experience. Easy order process, good communication with shipping dates and tracking, friendly quick service with questions, excellent prices and a forum to discuss topics about the products and services. Enough to make me switch from Dell. Considering Dell's resources, that says quite a bit about PCTorque!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Verified
5/5

2004-03-06

"Very good company, goes the extra step for a customer. Will work with again in the future."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
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Verified
5/5

2004-02-18

"It truly does not get any better than PCTorque. Every single email was answered in an extremely timely manner. I worked with Tom and developed a plan for the right Sager notebook for my gaming and work needs. After numerous emails, I placed the order and two days later it shipped. I received the notebook today and am absolutely thrilled at the product (5680). I cannot begin to recognize them any more than saying you absolutely can't go wrong with PCTorque. Prices were below the average for the parts received and the Sager name speaks for itself.

Look at many other sites listed here on ResellerRatings and you will read of lack of email replies, disconnected phone numbers, customer service that is terrible. PCTorque is none of these. Absolutely none. You simply can't go wrong and I'm as cynical as they come towards many PC purchasing sites. Just do it.
"

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Verified
5/5

2004-02-14

"I received my laptop in less than two weeks after ordering. Order was shipped to an APO address without incident. PC Torque was very helpful and answered all my questions in a very timely manner. I am very pleased with my purchase and PC Torque."

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5/5

2004-02-04

"What can I say? If you are looking at buying a notebook, you are one very lucky person indeed, for you have just come across the best place to buy one from: PCTorque. Do NOT look any further, PCTorque are fast, have excellent prices, great customer service, AWESOME products (try and tear me away from my NP4060? I don't think so!) No other company can comepete with that! This company gets my seal of approval, and I can guarantee that ALL my future notebook purchases will be Sager notebooks from PCTorque. Low prices? High quality? Awesome specs? Do not look any further. Go back to PCTorque and place your order NOW... right now... even if you're not looking for a notebook, order one. You will not be disappointed.

Bow down and worship PCTorque... you are not worthy... you are not worthy...
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-02-03

"Great proce for the power of the laptop I purchased. At the time there was a back order but once they were able the order was processed and shipped quickly."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-20

"First, the details of my purchase:
Sager 4080
P4 2.8 GHz 800 MHz FSB w/ Hyperthreading
512 MB DDR400 (PC3200)
60 GB 5400 rpm hard drive
CD-RW/DVD Combo Drive
Radeon Mobility 9600 128 MB Video Card
15" SXGA+ screen with High-Contrast/Glossy Screen

Rather than completely retyping another review, I thought I would just paste a copy of the e-mail that I sent to PCTorque below.

***
I have had my 4080 for a little under a month and I just thought I would write and tell everyone at PCTorque how satisfied I am with it. My previous two laptops were a PII 266 Toshiba (quite a while back) and a Dell Inspiron 8100. While I really liked both of my previous laptops I thought I’d give Sager a try since the reviews I had been reading were so positive and because, lets face it, the hardware available on Sagers is superior to any major brand laptop in its price range. I own a retail copy of Windows XP Pro and was happy to see that I didn’t have to pay an additional Microsoft tax to get a copy of XP Home that would have been wiped anyway and replaced with a dual boot of XP Pro and Linux. Above all, the video card and screen on my 4080 are what impressed me the most. I had been drooling over the Toshibas that have what appear to be glass plates over their LCD to give higher clarity. The High-contrast/glossy display on my 4080 matches the Toshibas without the added weight of the glass panels. My games run faster on my laptop than on my recently-built desktop. My only problem thus far has been getting a Linux distro to install on the system, but it’s always hard to get Linux to install on bleeding-edge hardware. I tried SuSE 9, Mandrake 9.2, RedHat 9, Lycoris, Lindows 4, Xandros 1 and 2, Mepis, Libranet 2.7, and Knoppix 3.2/3.3. Libranet 2.7 and Knoppix 3.2 both installed (in case anyone in the forums might be looking for a compatible Linux distro). I’m still having some trouble with the NIC under Knoppix 3.2, but I’ll get that worked out soon enough. Knoppix 3.3 won’t install, but 3.2 installs without a hitch. Other than my Linux problems, which are really Linux issues and not Sager issues, my 4080 has exceeded all of my expectations and I’m definitely trying to spread the word that Sager is the only way to go. All I know is that the Sagers 2 years from now had better have the high-contrast/glossy displays or I’m never going to be able to leave this laptop. DVDs look like I’m playing them on a high-definition TV. I just wanted to say thank you to everyone at PCTorque for selling such great products at such great prices.
***
"

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Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
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Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
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Verified
5/5

2003-12-16

"Great company. Hands down. I bought a 2200 Sager Laptop through them and it was excellent. Answered every question I ever had, even if it wasn't about their company. If something goes wrong, which it did, (not on their end) they will guide you through step by step. Customer service is THE BEST I have ever had. A+++ people to deal with.

Thanks again pctorque.com!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-14

"Great Reseller, great support, has forums for support too that are a way to get support from the community as long as them. any problems they have handled very quickly...going above and beyond the call of duty..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-12

"best company ever. amazingly priced notebooks, EXTREMELY powerful ( fastest you can get) arrived at my house withen a week of order. flawless machine, and the chat forum they host is top of the line...talknotebookss.com if anyone has any question. I cant say enough good things about this amazing company"

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-11-29

"Great pre-sales and sales support. Amazing customer service and very prompt shipping. Without a doubt, the fastest laptop I've ever seen."

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Verified
5/5

2003-11-28

"Brilliant service! These guys are extremely helpful.
They answered all my questions (approx 15min turnaround) and were very informative.
Prices are excellent!
Service is excellent!
Products are excellent!
Nuff said!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site