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Customer service:
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Verified Palais Royal, Katy, TX Shopper
Verified
2/5

2018-05-30

"The lady checking me out asked me over eight times of I wanted a credit card I kept telling her no and she would not stop asking"


Verified Palais Royal, Katy, TX Shopper
Verified
3/5

2018-05-27

"I was in a time crunch on Sat afternoon. I entered the store, looked around, tried on a couple of items, made my decision as to which one to purchase. There were no cashiers in the womens dept. so I went to the nearest cashier which was jewerly. There was 2 people in line, one was being helped, they finished , the lady in front of me was being helped & the cashier told me to go to the other side & someone would help me, by that time 3-4 people were behind me. I went to the other side, no one, other cashier on phone, I stepped back to the 1st cashier & said you told me to go here,no one is here & then she said or I meant go to comestics. Again I was in a time crunch & by the time another cashier came to the register, the people that were standing behind me were finished with their purchase. I thought it was rude of the first cashier the first time she said something to me & the 2nd time she spoke to me. I was not a happy person & not sure I will return for awhile ."


Rep reply posted 2018-05-29
A rep from Palais Royal, Katy, TX, StageAM, has responded:

“Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. ”


Verified Palais Royal, Katy, TX Shopper
Verified
5/5

2018-05-19

"Overall it was ok. Did not like that not one associate asked me if I needed any assistance. Had to check out at the cosmetic counter."


Verified Palais Royal, Katy, TX Shopper
Verified
5/5

2018-05-19

"I HAVE ONLY HAD ONE BAD EXPERIENCE WITH AN ITEM I PURCHASED. THE COST TO SEND THE ITEM TO CALIFORNIA TO FIX IT COST NEARLY WHAT I PAID FOR IT. SINCE THE WARRANTY WAS GOOD, AND I HAD MY RECEIPT, I SHOULD HAVE GOTTEN THE ITEM REPAIRED COST FREE."


Verified Palais Royal, Katy, TX Shopper
Verified
5/5

2018-05-16

"I HAVE BEEN A PALAIS ROYAL SHOPPER FOR MANY YEARS.MY MOTHER IS RESPONSIBLE FOR INFORMING ME."


Verified Palais Royal, Katy, TX Shopper
Verified
5/5

2018-05-13

"The Palais Royal store on Fry Road is very clean and has a large variety of clothing to choose."


Verified Palais Royal, Katy, TX Shopper
Verified
5/5

2018-05-08

"Very good s I wish they carry more petite sizes and size 5 shoes and sandals"


Verified Palais Royal, Katy, TX Shopper
Verified
5/5

2018-05-08

"Associates are very responsive and knowledgeable about the Palais Royal store I visited. I often need directions in the store for a specific item I am looking for and they are very helpful."


Verified Palais Royal, Katy, TX Shopper
Verified
5/5

2018-05-07

"I have never had a bad experience at any Stae store! Always quality clothing and accessories at great prices."


Verified Palais Royal, Katy, TX Shopper
Verified
5/5

2018-05-05

"Very nice. Very organized."


Verified Palais Royal, Katy, TX Shopper
Verified
4/5

2018-05-05

"This particular location tends to be understaffed. My recent visit was during a big sale and there seemed to be more employees on the floor. It was a better experience than in my previous visits."


Verified Palais Royal, Katy, TX Shopper
Verified
4/5

2018-05-03

"Good experience for many years"


Verified Palais Royal, Katy, TX Shopper
Verified
5/5

2018-05-02

"My experiences are always awesome. Good deals all the time. I have chosen this store for my needs because I always get what fits the occasion or purpose of visit. I ve never left the store without purchases."


Verified Palais Royal, Katy, TX Shopper
Verified
5/5

2018-04-28

"I shopped at Palais Royale"


Verified Palais Royal, Katy, TX Shopper
Verified
5/5

2018-04-28

"I LOVE PALAIS ROYAL. I HAVE BEEN A CUSTOMER FOR MANY, MANY YEARS.MY HUSBAND NOW HAS HIS CREDIT CARD."