"Palmetto is great! Excellent products, excellent price! My first order from time of purchase to my dorstep 2.5 weeks (ups ground) my second order 2 weeks be patient! All parts & pieces in great shape & accounted for. Thanks Palmetto"

"I have ordered from Palmetto State Armory on several occassions and I have yet to be dissatisfied with their products or prices. Yes, this shipping is a bit slow, especially around the holidays. If you need it now, then you should probably look elsewhere. If however, you want outstanding quality items at the best prices you'll find anywhere, the wait is worth it."

"Really worried about all the bad reviews, but I have my first order in 7 total days. Once I received tracking info on one gun 3 days after ordering, I placed a second gun order and had tracking in 2 days. They even sent the second order 2 day so both would arrive at the same time. I'm sold on this company so far. Oh and the deals are amazing, best prices I could find anywhere.."

"This company is f#$%% awesome !!!shipping might take 2 weeks tops but there mil spec quality ar parts...FN barrels and great prices are UNbeatable NEVER HAVE I HAD EVEN 1 PROBLEM with my ar 15.......not one, great quality ...never had anything bad to say about customer service because I never had to contact them because I'm not a whining little b&%$$ like most these people...and keep in mind most reviews are written after bad experiences not good one....understand? Great company. Great guns. Great prices..."

"They definitely need to work on web orders. But the sale price was right and i got what i ordered in two weeks as stated on website. I have been at both the Farrow rd store and Fernandina and prefeted the customer service at Farrow. I bought one of there lower build kits for another brand lower. Jury is still out on quality, as I don't have many other installs to compare. The convienance of their locations and sale prices online will keep me as a costumer while I hope they work out othee issues."

"I recently ordered a sp2022 just 1 week ago.my order was placed on a Friday afternoon. I called on Monday to follow up anticipating it was going to be hell getting through communicating with the staff (based on the poor reviews). I got through after about 15 minutes and he was very respectful.he tells me,you'll have a tracking number by Wednesday and the pistol should arrive on Friday to my ffl. I was skeptic,again,based on previous reviews stating they have been told things that were not true.

Come Wednesday, i have my tracking and by Friday I have my sig in hand. 7 days turn around time from order to delivery,I'm impressed based on my low expectations.i asked the representative about all the poor reviews and before i could finish,he mentioned the holiday season is always a busy time. Overall, great experience and would definitely reorder if the care is consistently like this."

"TL;DR: my orders were largely fine, just expect to wait, and don't expect any customer service to speak of.

My experiences across 3 orders are pretty similar to those mentioned here.

Sloooow shipping, sometimes weeks. Often partial.

No response to emails.

Missing items, randomly arriving (one was refunded after contacting a rep on the ar15.com forums - the only way to get help)

Overall prices were great, and if you can wait, it's a good place to shop."

"Ordered my upper and lower build kit on Friday was shipped Wednesday don't know what these people are talking about on how Palmetto is so slow to ship their products if you look at their website it says in big bold red letters may take 10 to 15 days to ship those are business days my order shipped in 4 business days excellent products excellent prices will definitely be buying from them again"

"Bought a 270 Savage Axis there and was apprehensive as I had read some negative reviews and the price was so inexpensive …@249.99….I ordered it anyway and both the rifle and the service are exceptional….It took 8 days from the time I ordered it till it was delivered to my ffl dealer…I sent a request for the model of the bushnell that came with it and it was answered promptly…( Within the same time period)….I would not hesitate to order from them again…And will….Prices are exceptional…."

"I ordered several bricks of CCI standard velocity .22 long rifle on 1/26/2015. The order arrived nine days later on 2/4/2015. I'm satisfied - good price also."

"I ordered an ATA 1911 in August 2014 and a SS freedom rifle kit in December of 2014. It took a couple of weeks to deliver each, but given the holidays, I thought it was more than reasonable. Being happy with their service, I purchased a scope mount and scope on sale. About two weeks after the order, I received an email saying that they oversold the product and it was no longer available. They offered me either a refund or the next model up at no additional charge. It took a while (and an email) before it showed up, but I couldn't be more pleased. I will say that they service is a bit slow, but it was not unexpected (they even had a warning on the website). I will definitely order again."

"PSA, how do you put this in plain text so that everyone understands it..
I just read through the reviews and find that some of the reviewers do not understand shipping at all.
If you order AMMO, especially .22 your going to wait a while for the order, no one has it and 9 out of 10 dealers have only 10 boxes (500) rounds on the shelf.
I ordered 5.56 ammo form them and it was delivered within 5 days of my order. I just ordered a lower build kit and received my email within 5 minutes of the confirmation, the shipping is 3-5 BUSINESS days, no problem building as I go so I don't care..
But those who are whining about shipping think about what you ordered and then it will explain the delay."

"Being patient seems to be the key word. Just checked my tracking info on my recent order, and UPS indicates I will receive my PSA 16" Mid-length Stainless 1/7 Freedom Upper on Tuesday, Feb 3rd, 10 days after the order. On par with other online ordering from two big Kentucky companies, and others I have order from. This is the second Upper I have ordered from PSA. Because of my confidence in PSA, I ordered the Bolt Carrier Group and charging handle plus a bunch of great clearance items from them the next day. Tracking show waiting for UPS pick up Monday.

Here is a list of some of the GREAT Deals I have received from PSA -
PSA AR-15 Complete Lower - BLACKHAWK! Edition.
ATI Military NIB-X 1911 Nickle Boron Finish.
WWII German P-38 9mm 5'' Sprewerke Factory Made.
ATI TAC PX2 3" 12ga, 18.5" Barrel Tactical Pump Shotgun.

I am ex-military and very satisfied with the purchases. My father is also ex-military (27 years) and he loves the modern home defense shotgun I got for him. We love value mixed with QUALITY and will continue to order from PSA when I see what I want. Waiting on a Blem PSA Complete Lower to pop up to AR-15 complete the Upper I just bought.

I have not had to call customer service or do a return, so I put N/A for the rating. I put GOOD for Shipping Process overall speed, no breakage, shipping cost, etc. If that the only low score from a frequent patient customer, I can live with that.

"

"I ordered 500 rounds of CCI .22lr ammo from them at a great price, even with shipping. I must admit, after reading the reviews, I was a bit afraid I might not receive them, but as someone pointed out it does say it may take 10-15 days to ship due to high volume. Anyway, I took a chance, regardless of the bad reviews, and placed my order on Jan 6th. I received them today, Jan 23nd, and I am glad I took the risk. They shipped on the 20th, that's 14 days after I ordered, which is in the time frame given in BIG RED PRINT. If you can't read and have no patience, then this is not the site for you. However, if you don't need it instantaneously, and want a good deal, then by all means order from them. I know I will be making future purchases, if the deals continue."

"Ordered a 13" Guissele MK3 rail without checking customer reviews..A few days later I read reviews and I must say I did get nervous about the order..My girlfriend called PSA and was on hold for 15 minutes and when they answered they were very friendly and helpful and told her it would take 15 days to ship the item..They sent an email 12 days from order date and provided a tracking number which I recieved the item within the 15 day time frame..I wasnt going to relax until I opened the box since Guissele doesnt make that rail anymore and to my surprise it was exactly what I ordered..Great service if you dont mind waiting 15 days for your item...Happy customer here
Curt S."