"So, I ordered 2 complete at-15 upper receivers for Christmas presents totaling just under 1,000$. I had noticed in bold red letters that orders received after 12/15 were not guaranteed to arrive by Christmas. So I figured it was the 12th and all would be good. When I had not received it by Christmas, I made a call, which took an hour of being on hold, just to be informed that upper receivers take longer. No where does it inform you of that when ordering, so that was cool, thought I had a pretty good Christmas lined out as I had went to my local gun shop to perchace the lower's and two scopes. It is now the 29th and even thow they told me by phone 5 days ago that it was being shipped out as we spoke, I still have not received the shipping confirmation email that saposedly gets sent according to their web site. I am extremely disappointed as it is now New Years weekend and still no AR to go shooting with."

"I waited a month for an order that evidently was never going to be filled. I even called after 15 days and was told that they were going to ship it out right away. If they were out of stock, they should have known before then or at least at that time. Last purchase from a company with their head that far up their own ****"

"Knowingly shipped out a recently with missing parts. After several attempts at contacting Customer Service, both by phone and email, I have not received any reply. This was a month ago and for a business to have as many negative similar reviews as Palmetto State Armory, they should suffer the loss of business.

This business can not be trusted"

"I have ordered from Palmetto State Armory many times. I first bought an assembled upper about 3 years ago. It was fine. They were not as popular and busy then.

I just purchased an assembled 9mm upper. The handguard rail was 1/8th inch left of the receiver rail. They did not properly time the barrel to the receiver. Incompetent armorers and terrible quality control. Any moron could see this problem if they took any care at all to what they were doing.

The only solution they offered me was to ship it back for repairs...on a brand new item. They are constantly out of stock, so they cannot ship a new one. They said repair times are 7-10 days. We will see. Can they do it right on the second try? I could time the dam thing myself, but if I touch the barrel nut it will void the warranty. Is a warranty from a bad customer service company worth anything? I guess I will find out. It is going back for "repairs.

If I hadn't already bought months ago and assembled the lower, I would return it all and go somewhere else. But now I am held hostage as their proprietary lower cannot be returned now. The 9mm billet lower is of amazing quality. They call them blems, I think, only so they do not have to deal with returns for cosmetic issues. I have seen two others besides mine and all were good. They have really good products at really good prices. But their customer service and quality control on assembly is horrendous.

This could be a really great company if they had any professionalism in their customer service department. If you email, wait 3 days for a reply. If you call, wait over an hour. No flexibility in how to handle issues, just send it back for repair and wait some more.

They should rename themselves Palmetto Wait and Wait Some more Armory."

"Sent 3 e-mail and just today I was answered. Lack of communication and Lack of updating their system. Went to store now and they had the firearm since last week but never got a notice from any. "

"Ordered three items on 11/23 (day before thanksgiving) as soon as their early Black Friday deals/sale started. I understand that this is a very busy time for most retailers, however, the wait times for shipping are ridiculous. (Especially when every item ordered shows "in stock" or has been freshly re-stocked as apparent from notification emails.)

I signed up for their email newsletter and received notification when two of the items I wanted were back in stock so I could order as soon as the deals started. I placed my order just in time because the next day they both showed "out of stock." Probably due to their Black Friday rush.

It is now 12/4 and my order is still "processing."
Counting the day I placed my order, it has been 12 days of "processing" with a holiday and a weekend in between. I'm fairly certain that, with the holiday and black friday in the middle, my order will probably take the better part of a month or more to ship. I see several bad reviews on their shipping, but I'm giving it some hope due to ordering during (most likely) their busiest time.

I should also point out that my order contained an upper receiver which they say can take "up to 15 days" to go from "processing" to "shipped"- that's "shipped," not "received," so I'm expecting even more of a wait. Again, PSA didn't waste any time taking my $550+ dollars immediately upon placing the order, which seems to be the norm. What I don't understand is why my ammo and the optic I ordered couldn't be shipped separately from the receiver (which is apparently the item that's holding up the whole show) - I've seen several people write elsewhere that their orders are separated when buying things like ammo and receivers. Of course, even if they have shipped separately, it has still taken 12+ days.

I can only hope that this is the only issue I come across, as sending anything back to them and waiting for an exchange would surely take even longer. 3/5 simply because it seems that all firearm related retailers take an eternity to ship anything; PSA apparently being at the lower end of the shipping department barrel.

Edit 12/6/16:
My order has finally gone from "processing" to "complete" and I have received a shipping confirmation email with tracking links. The tracking links don't come up with anything yet; most likely because they just shipped... Considering it took 7-8 business days from when I placed the order to ship, I can't really ask for more from a company with such a bad reputation for processing orders. Yes, it actually took about 14 days to leave the facility, but when thanksgiving, black Friday, and two weekends are taken into account, it really isn't that bad.

My advice: Wait for sales or "daily deals" from PSA that do not fall around holidays and be patient. "

"i purchased a lower parts kit on 10/31. after 5 days of my order being in processing status i decided to call. they told me that if it didnt ship soon to call back. after 3 emails (that were never replied to) and many phone calls i was finally told 11 days later that they made an inventory mistake and my product wasnt in stock. they offered to let me downgrade to a trigger i had no interest in or a refund. i told them i would be in touch when i made my decision. this morning i woke up to an email saying my order was canceled. i called to find out why and the only thing they told me was "sorry". i will never purchase anything from PSA no matter how good the offer seems to be. "

"Palmetto State Armory
***-***-****
****@****

I placed an order with Palmetto State Armory on August 4th 2016. The parts that I ordered were listed as ‘In Stock’ on the website. After 5 days, I submitted an email requesting the status of my order. I did not receive a reply to my email. I ended up sending 4 more emails between August 9th and the 11th without any reply. During this time I also tried calling every day. I looked up multiple phone numbers on the internet. Each time I attempted to call, the numbers went directly to a busy signal.
After no luck with phone and email, I tried Palmetto State Armory Facebook page and posted my issue there. They didn’t contact me, but I did learn something on their Facebook page. After posting my issue, other folks on Facebook stated that they had the same problem. Palmetto was taking peoples orders and not shipping or replying to phone or email.

At this point, I ran out of options and opened a case with the Better Business Bureau (BBB) and my Credit Card company. My Credit Card company also tried to contact Palmetto State without any luck. They ended up crediting back my account within 24 hours.

Then on August 18th , 14 days after my original order, Dylan D. from Palmetto State replied to one of my 5 emails. This is what he said.

“For your future reference, we take all emails in the order received. When you reply to a thread without getting a reply from us, the system reads the most recently sent email to set your date. I apologize for the long wait in getting replied to. ”

Conclusion:
- It shouldn’t take 14 days to receive an email response
- The phone number should work
- I shouldn’t need to open claims with the BBB and my credit card company to get merchandise shipped
- Their customer support needs a lot of work

Subjective Opinion:
- I’m not sure if Palmetto State Armory would have shipped by order had I not opened the claims with BBB and the Credit Card company
"

"I received an email ad from Palmetto Armory and they had a side charging upper for $400, so I bought it and a few days later saw where the order was listed as "completed" on the website. A few days after that it listed it as "shipped" by UPS but didn't have a tracking number. So I sent an email asking for the tracking number. After a couple days they told me that "someone" made a mistake and they didn't have any more to send me.

I told them I had bought a lower and a high end trigger to put in this AR that I couldn't return. They basically told me that it wasn't their problem, and they didn't have any more of the uppers and that was the end of that.

I know from lots of other purchases from them, they aren't much for customer service but this is just unbelievable.

It goes without saying, it will be a cold day in hell when I buy anything from them again. I've spent about 5K with them in the last year. I was surprised about how cavalier they were about it - basically like: "tough ****".
"

"I ordered an H&K VP9 from them last week, and it showed up at my local FFL 4 business days after I placed the order. The weapon was as advertised, brand new in its original packaging.

Given that I live in a state where there is a 3 business day waiting period (from the time of purchase) I consider this to have been an excellent transaction, I would do business with them again."

"They forgot to ship an order. It took a phone call with a 30 minutes hold time and an email to get a response. Once they got around to try to ship the order it was out of stock by that time. Much better vendors to buy from. Palmetto State Armory is VERY disorganized."

""Tree emails I have sent to Palmetto State 4 calls I wait 50 minutes no body answer the phone Armory customer service asking either they ship my product or refund my money (purchase was a "blemished" lower receiver and in-stock at the time I ordered it). I have not received any reply and their phone number is discon horrible company don't waste your time and money on this place "

"I am a patient customer but lack of communication is one thing that I find inexcusable. Placed my first order online. Received an email "thanks for your order". When I went back to the website, no record of purchase, says "no orders were placed". Called several times but phones are down. Sent email. No response to that. Phones a retail outlet and told they would forward my message and no response. They ****. If you are one who had a great experience, then more power to you. Don't dismiss those who never got the service you did."

"Two emails I have sent to Palmetto State Armory customer service asking either they ship my product or refund my money (purchase was a "blemished" lower receiver and in-stock at the time I ordered it). I have not received any reply and their phone number is disconnected.

(August 25, 2016)
I have not received a reply to my email below, and for the past 3 days your customer service phone number has been disconnected, what is the status of my order and/or refund?

(August 23, 2016)
I am writing to inquire about order number ***-***-**** and delivery information. This lower receiver was ordered 18 days ago and it still has not shipped. It is a blemished lower and was said to be in-stock so I do not understand the delay in shipping. I called about the item on August 18, 6 days ago, and after being on hold for 28 minutes I was told it was scheduled to ship that same day. Checking today I see it still has not shipped. I have tried to call the customer service line 3 times today and it says the Verizon wireless I am calling is not in service?

I am extremely disappointed in the customer service and request that if the item cannot be shipped by the end of day tomorrow (August 24) that you cancel the purchase and refund my money.

Please respond and let me know if the item will ship the FFL below tomorrow or if you will refund my money.

Sincerely,
"

"you put in an order and basically pray it comes in. no telling where your money goes for the 2 months you wait for your product. you can't call them because their phone line is "disconnected". emails don't work because I guess their too lazy to reply to them. then they'll try to charge you twice by sending a random email saying "your order isn't complete".... they can send that but not reply to my email... "