"I don’t know what other people are experiencing but my experience has been amazing. Customer service was very responsive, albeit through email. I ordered my build kit on 7/24/2020 and it was at my front door on 7/28/2020. I took it to the range today and it functioned beautifully. I would absolutely purchase from them again.

Thank you for such a fantastic experience."

"ABSOLUTELY THE WORST CUSTOMER SERVICE of any company I've EVER had to deal with! I have had an issue with a recent order. Customer service is non-existent on the telephone and has a 3-5 business day response via email. Won't help! I purchased an item from Palmetto State Armory under MY account but used my husband's shared credit card. The item was shipped to a licensed FFL in my area to his name, not mine (even though the order was under my name) so I couldn't pick up the product. I tried for over a week to get in contact with customer service at Palmetto to resolve the issue to no avail. It took over 3 days for them to email me back only to tell me that I did it wrong (I already KNEW that) but with no answer on how to resolve the problem. There is a item sitting in the storeroom of an FFL dealer in Georgia that I can't pick up because it was mailed attention to the wrong person. They don't know whether or not to send it back. Palmetto won't give me an answer or simply won't respond. I have requested assistance, an RMA, their contact with the FFL dealer, contact ME so I know what to do - all to no avail. It is as if they no longer care about the customer after the sale. Phone contact is non-existent. Email contact is slow, 1-sided and no help at all.

All I want is for customer service to follow up with me so my purchase is not in limbo. I am not seeking restitution, somebody's job, or anything else except the complete purchase or an explanation of how to resolve the issue, what to do exactly and how to correctly complete the purchase so I can receive the item."

"I am an FFL dealer and have been trying to place a sizable order with Palmetto State Armory for two weeks.
First they will not answer there FFL sales line ***-***-****
They will not give me a sales extention number to contact them directly
They will not respond to over a dozen faxes requesting a call or contact information to place an order.
And finally I have sent a letter to the Main office requesting to place an order, to be fair they should get the letter by 7/28/2020
an update will follow
Art"

"Taurus TH9 showed to be instock. I purchased it. My card was charged. Five days later and with no correspondence or shipping info, I had to contact them by email. They dont answer the phone, recording just says they are too busy to take calls. Today, I finally get an email response that the item is out of stock. Why was it advertised as in stock, why did they then charge my card but wait days after the charge to tell me they dont really have it. Offered to "hold my money" or refund. Well, of course I want my refund. Who wants to deal with an operation like this. Its nuts to even ASK if I want a refund; why charge my card two days after the purchase IF YOU DONT HAVE IT TO SELL!!! Never again. The virus is their excuse, but if you look back, the same complaints I see now go back to at least 2017...I should have check em out before I ordered. I'll stick to a reputable seller."

"No wonder they average 1 star. They do not answer the phone or email, one week after placing an order (and charging my credit card) I get no indication about when and if they are going to ship. Make me chuckle. I will ask
the Credit Card company for a refund, how could these guys stay in business?"

"Damaged product, Missing parts, and if that's not enough there customer service is disgusting! You can't speak to anyone. All done threw E-mails . I will never do business with this company again. I strongly suggest using a different company. Im stuck with a gun I can't use!!!! Now i have to go through another company to finish what Palmetto refuses to ??? Garbage Company."

"All the reviews you see are correct!! I tried for months to buy a weapon that was instock,my tax exemption form in Palmetto States hands..No one could do the transaction without tax...(they put in their pockets) I was given other phone numbers for PSA,left messages..Nobody ever called back...I wrote (4) four letter to PSA...One to the owner!!! You guessed..No Reply!!!! Want a lower priced well made weapon forget PSA,they ****!!! Buy a Diamondback, made in Florida, great customer service, Lifetime Warranty...All you'll get from PSA is Nothing!!! • The reviews are right..Run from Palmetto State Armory!!!!"

"So I have bought thousands of dollars in kits, parts, etc...from PSA over the years, and always been happy with everything, never had a problem. Then about 2.5x months ago I bought two AR15 rifle kits from them for about $1100, they delivered one...I have been trying to get the missing rifle kit or my money back ever since. WORSE CUSTOMER SERVICE EVER!!!! They have shut off their phones, they don't even answer them, a machine just plays a message. After dozens of emails, multiple help desk tickets being opened, I received one email over two months ago(they emailed me the day after I opened a dispute with my credit card company, co-incidence, I think not), asking for pictures of the box and everything else that was delivered...that very night I sent them about a dozen pictures of everything they wanted, and more. Since then nothing, no calls, no emails...nothing!!!! Horrible Horrible customer service...
I'm working with my credit card company to get a refund, but it's been almost 3x months with no communication from PSA at all!!!! DO NOT DO BUSINESS WITH PSA!!!! If you have any problems, you'll get the shaft, just as I did...
BTW, I have also just reported them to the BBB, and noticed that I'm not the only one having problems with PSA...they have a 2 out of 5 star rating with the BBB...FYI, BUYER BEWARE!!!!"

"I am a retailer and I purchase all over the internet for my gun shop. It is commonplace when a wholesaler or retailer to refund another retailer that has tax exempt status if they were charged state tax. They charged me, rightfully so, 6% on $600. I emailed them because forget calling to please credit me back the state taxes. They have a copy of my FFL and state resale license. They sent me an email telling me that they couldn't do it. That's just bad business! I'll never buy anything from them again."

"Placed an order for 9mm ammo. Received a confirmation and my credit card was billed immediately. They do not take calls instead you are directed to contact via email, however they do not respond to any emails. I'm on my 5th email without a response. My order has said processing for almost 2 weeks now. I'm taking a ride to visit them in person....."

"I dont know what the hell people are complaining about right now. People are panic buying at the moment and expect their **** to be delivered next day. When they get so many orders a day mistakes are bound to happen. No business is perfect. I ordered my build on Jun 26th I I received it July 10th. I LIVE IN WASHINTON State! A whole country away for those are geographically impaired.
This is my first time buying from them and will buy more in the future. Be patient people. Things are a bit weird right now and not everything is going to go as expected."

"Like everyone else, I found PSAs customer service to be anything but. Absolutely zero communication. Phone systems that just hang up on you. The phone number that is listed for online sales merely directs you to a web form. Submitting that web form is about as useful as screaming into the wind. I've seen others say they got replies. I did not. No replies to emails. No replies to web form messages. No replies to certified mail sent to them. I understand it's a weird time due to Covid-19, but that doesn't mean you can just disappear like they seem to have. They do promptly take your payment though. I've never had such a disappointing online purchase experience. I wish I would have read their reviews prior to making my purchase. I hope you're reading this prior to making yours."

"I ordered a smith and Wesson no shield from them on 6/20/2020. Nothing except an email confirmation received. 11 days later their “compliance” dept said they the FFL I was having it shipped to License was set to expire. I called the ffl. They were receiving their new license shortly and were still receiving shipments. I had chosen them from the order page on PSA at the time of the order. I asked Compliance for an ffl in my area that was in compliance. They said none were. I found One on the first call and they said they were receiving 10 shipments a day from psa. Psa has no phone number to call. Their responses take days and are idiotic. Days ago I provided The info for an alternate ffl. I’ve written maybe ten times. I’m **** off. They are a disgrace as far as customer service. I should Have driven 2 hours to buy it locally for a few more bucks. I’d give them negative 5 stars if I could "

" I bought a gun and they instantly charge my CC and then the delay tactics began. There is no way to contact them , if you call
they give you a msg and tell you to go online to contact them. When you email them they apoligize that it will take several days for them to answer your email. The first excuse they gave me on my order was that the local Academy was no longer a FFL dealer. ( the local Academy is a FFL dealer for them i found out ) They then sent email for me to choose another dealer and i did few weeks ago and now they tell me order is on hold because THAT dealer is not a FFL ???? They gave me BOTH dealers to choose from.

DONT WASTE YOUR $$ on these fools, If you do its only your fault. "

"I ordered an optic from these guys and they took my money. I checked there website and the order showed canceled by them. But the money was not refunded. Tried calling several times with no answer. Found their retail store number in SC and they didn't answer. Sent 2 emails with no response. My guess is they are not working or no longer in business but someone is running the website to take my money. I would strongly suggest avoiding this company. "