ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.44/5
Chance of future purchase:
4.60/5
Shipping & packaging:
4.35/5
Customer service:
4.41/5
Return/Replacement policy:
4.59/5

Verified
5/5

2023-01-28

Washer suspension

"Easy to know if the part fits."


Verified
5/5

2023-01-28

Pleased Customer

"Had the parts I needed at a fair cost."

Detailed Review Benchmark + -
Product Returns/Refunds/Exchanges

Verified
5/5

2023-01-28

Cross checking prices

"I needed a part for my fridge, the company for Sears brands didn't and wouldn't have then.
These folks did and a few dollars less.
If the part comes and is correct like the site says, I will be back.
If not, I will be back but not happy.
I'll let you know in 2-5 days.
"


Verified
5/5

2023-01-27

Perfect

"Was easily able to identify the part I needed thanks to the 360° pictures. Also, the website was 'snappy' to navigate compared to others I browsed through. Thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2023-01-26

Easy

"Hard to find part located with ease "


Verified
5/5

2023-01-26

Great company

"Fast, easy reliable and had what I needed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-01-26

Very easy

"Needed new door handle, hopefully it will fit "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2023-01-23

fast service & the right part

"came quickly -quality part"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-01-23

The Chat Assist was Awesome

"Hayden was extremely patient and helpful (on the Chat line) I wouldn't have been able to buy the part without his help!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-01-23

Quick service

"We were having problems with our almost 20year old gas stove. Two out of three were giving us grief. We ordered a new cartridge to see if that would fix the problem. IT ARRIVED THE NEXT DAY!! We removed the old and replaced it with the new and tested it out and voila works great, so I ordered 2 more to replace the other two and it will look and function like new. Not cheap, but much better than replacing the whole unit it which would have not only cost a fortune but a challenge since they dont make the same one and retrofitting could have been a nightmare. So, thankful for the ease of ordering and quick fulfillment of the order. Will definitely use Parts Dr and highly recommend to anyone.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2023-01-23

Error with address

"The system kept adding apartment two to my address, and it would not let me change it no matter how many times I tried very frustrated"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-01-23

"Easy to navigate verified the part was the correct one"


Verified
5/5

2023-01-23

Great Price!

"If you have your model number the search was quick and easy. And they had a great price.
All good so far!
"

Detailed Review Benchmark + -
Pricing of products and services

Verified
4/5

2023-01-23

Dryer

"Part qas easy to locate. Would be happy to order again "


Verified
5/5

2023-01-23

Great check process

"We'll see how quickly the part arrives but the checkout is issue free. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges