"Awesome! Love these guys! Cheap speaker replacements and great speaker repair service! Did I mention that I love these guys?! "

"I too got the Fedex Smartpost lame shipping. And I didn't order through Amazon so that excuse is a lie. I ordered on a Friday evening and it didn't ship until Tuesday. Then it sits and when it finally does leave it gets to Sacramento and sits at Fedex for 9 hours before going to Smartpost where it sits for three days. Total time for delivery: 10 days, not counting the weekend. Their website said 4 days."

"Had/have problem with shipping costs. PLease provide a reasonable method of shipping. Really, who really needs everything in two days? Shipping should never be 40% more on the parts. Think about it."

"I have been a customer with parts-express.com since 2007. I have had nothing but stellar service with this vendor. Their prices are very good and I receive my packages when promised. "

"i ordered on 12/2/10 and it arrived 12/22/10. i am going to post my e-mails word for word and in order and you can read why i will never shop at parts express again!

note: read the dates and watch partsexpress lie!

From:
kevin **** [****@****]
Date:
Monday, December 13, 2010
Subject:
RE: Parts Express - Your feedback comments
"i ordered an item that was on back order til the 8th its now the 13th
and they are telling me there not in yet so i will have to wait another
week till the 17 before it even ships!! it better ship the day it gets
in stock or i will leave bad reviews with all my free time (im
unemployed at the moment)!!"

Date: Tue, 14 Dec 2010 18:33:29 -0500
From: ****@****
To: ****@****
Subject: RE: Feedback you gave Parts Express on 12/13/2010

Good news. They arrived today and are scheduled to ship tomorrow! Please accept our apologies for the delay. We know backorders are inconvenient and disappointing. We work very hard to have everything in stock and ready to ship when a customer orders but occasionally and regretfully, we run out of inventory before our restock arrives. We will email you tomorrow night confirming your shipment. Thank you for your business Mr. ******! We appreciate it.

Best Regards,
Cil Padgett Shaw

as u read i received the e-mail on the 14th and they said it would ship tomorrow which would be the 15th.

From: kevin **** [mailto:****@****]
Sent: Thursday, December 16, 2010 10:31 AM
To: Cil Padgett
Subject: RE: Feedback you gave Parts Express on 12/13/2010

awesome customer service....NOT, thanks so kindly for getting back to me when you said you would, the worst part is that you selected the day to get back to me and you couldnt hold your end of the bargain, you should have said we will e-mail you when they arrive instead of lying to a customer! this will have been a entire MONTH ordeal for just one purchase! I WILL NEVER USE PARTS EXPRESS AGAIN, and i will be leaving deterring reviews about your company.


best regards,
prepaying customer Kevin *****


From: ****@****
To: ****@****
Date: Thu, 16 Dec 2010 13:35:20 -0500
Subject: RE: Feedback you gave Parts Express on 12/13/2010

Hi Kevin. I am so sorry we were unable to process the backorder immediately. Your order invoiced today and will be on it's way to you tonight. The tracking # is 14789798562**** and should be trackable in the morning.

Cil Padgett Shaw
Call Center Manager`
Parts Express International
***-***-****, ext. 102
****@****

i was told on the 16th they would ship in the morning and again had to e-mail them 3 days later to see what was going on!!

From: kevin ****[mailto:****@****]
Sent: Sunday, December 19, 2010 8:34 AM
To: Cil Padgett
Subject: RE: Feedback you gave Parts Express on 12/13/2010

why is my package not trackable yet?


From: ****@****
To: ****@****
Date: Thu, 20 Dec 2010 15:35:20 -500
Subject: RE: Feedback you gave Parts Express on 12/13/2010
Good morning Kevin. I called Fed Ex this morning and they tell me your shipment is scheduled for delivery today. I am unclear why it cannot be tracked online but notified Fed Ex of the issue. Thank you! Have a wonderful holiday.

Cil

Cil Padgett Shaw
Call Center Manager
Parts Express International
***-***-****, ext. 102
****@****

my package FINNALY arrived late on 12/22/10

there are plenty of other resources other than partsexpress, and i will be shopping elsewhere!!





"

"Great company, well recommended."

"Parts Express - Not.
Bought some parts from this outfit, found them on Amazon. They advertise fast shipping, even showing a FedEx map on their site that said I would get my parts in 2 days. After placing an order, 2 days later I finally got a FedEx tracking number that worked. Guess they forgot to mention they use an ultra-lame FedEx service called FedEx SmartPost. Apparently FedEx picks up the package at Parts Express, sits on it for several days then FedEx brings it to the post office and mails it. Yup, I should see it in my mail box about a week after I ordered it. Contacted their Customer Service asking what about the fast shipping and was told "Since you placed your order on Amazon, it was shipped via FedEx Smartpost Service therefore it does not fall under 2 day delivery time frame. I am so sorry for any confusion!" Perhaps they should add that disclaimer before the order is placed not after waiting 2 days before nothing shows up."

"As a customer of over two years, I can attest to the quality wares distributed by Parts Express. A lot is as close to "top of the line"/brand name as you can get without paying out the nose (meaning, it is the brand name stuff, but altered in some way to make it discounted, or it's *their* version of a high-end item), so they're a great place to hit up when you're looking for a myriad parts and equipment. (You just can't find many sellers giving you as many options for DIY projects these days.)

Nevertheless, it must be mentioned that Parts Express is NOT the best when it comes to out-of-state shipping.

If you have expensive or exceedingly large (in size) orders, the shipping rates are justified. But as someone noted earlier, anything small is insane... and it hurts the wallet; getting small items "on sale" is almost the same as buying them at regular prices with the handling fees incurred.

The best aspects of Parts Express are mainly their frequent sales and huge selection. If you don't know exactly what you're looking for, one browsing session through a significant portion of their inventory can make you well-informed enough to make the correct purchases later on.

Not that they balance out the high S&H rates, but the acceptance of Paypal, inclusion of tracking numbers (this should be a no-brainer given the sitch!), and excellent customer service are nice. The only time I had to get in touch with a customer service rep was immediately after placing an order; an erroneous charge--their mistake--was cleared up with a couple of prompt and efficient emails.

I'd suggest Monoprice as an alternative for the small stuff (at bargain rates and great shipping--see my post on them for more details), but for larger, more expensive parts and hardware, Parts Express is very good.

Recommended."

"I have ordered from Parts Express a number of times over the last 3 or 4 years. They are by far the BEST online retailer I have purchased from. I have only had one problem out of at least 25 orders. ONE of several item I ordered was not in the box but a quick call and NO QUESTIONS asked they sent out another! Mistakes happens, were all human but they fixed there mistake and apologized for it. Amazing customer service, great prices, awesome sales and there promotion codes are always nice. Oh and of coarse great products and selection. I talked a friend into ordering some 5.25" tb neo subwoofers from them that they had on sale but the sale ended before he got a chance to order. He sent them an email and they were willing to extend the sale pricing for him! Great people here. Don't hesitate to do business with them. Can't wait to attend there annual tent sale for the first time this year. Keep up the good work Parts Express!

Forgot to mention, super fast shipping. My items always arrive 2-3 days after ordering! "

"The items I ordered all came within two days of my free shipping order. I ordered a bunch of pro audio connectors and parts-express had the best prices. I will buy from them again."

"I ordered Pioneer PD-M426 and received it very quickly, great product and worked perfectly. VERY VERY HAPPY!!!!!"

"Entirely too many positive reviews leads me to believe shill reviews are being added for this vendor.Do not bother to leave any less than stellar reviews on any of their products on their web site as they will be promptly deleted.All their products are overpriced to compensate for the free shipping.My item was shipped poorly packed in the original factory box with a few newspaper balls and a ton of propaganda that just added shipping weight I was charged for.Do a little research and save monies by shopping elsewhere."

"Excellent customer service (thanks Kim), great shipping and three very good transactions to date."

"Excellent as always - quick ship- great communication. Only concern is the offer free shipping for regular orders but not for education discount. The discount is not always less than the free shipping so beware."

"I bought a 100ft spool of 12 gauge speaker wire and they shipped it out very quickly. It took about 4 days to get to me via UPS Ground. They ship fast and all that good stuff, but their shipping prices are insane. They charged me 14 dollars to ship a spool of speaker wire from Ohio to CA. Buying smaller items from them is out of the question because of their shipping prices. Most of the time the shipping cost is as much as the item itself if you are buying something small."